Tom Bush BMW of Orange Park

High Marks for Tom Bush BMW of Orange Park We worked with Pat Casey, Sales Advisor and Doug Young the Sales Manager in purchasing a new 2019 X5 BMW. They provided a positive purchasing experie We worked with Pat Casey, Sales Advisor and Doug Young the Sales Manager in purchasing a new 2019 X5 BMW. They provided a positive purchasing experience clarifying details regarding numerous options. The Tech Genus gave us a good overview of the advanced technology features which helped in making a decision to purchase. We ordered our new vehicle and signed up for the BMW Performance Center Delivery in Greenville, SC. The team at Orange Park exceeded our expectations! More

Tom Bush BMW, Orange Park Excellent service,this is the third car I've purchased from Tom Bush in the last 5 years. Also my encore session with Don was very helpful Excellent service,this is the third car I've purchased from Tom Bush in the last 5 years. Also my encore session with Don was very helpful More

Great Service The service department is consistently great. The car is always serviced quickly and correctly. Our service advisor Danielle was wonderful and kept The service department is consistently great. The car is always serviced quickly and correctly. Our service advisor Danielle was wonderful and kept us apprised of the service needs of our car. More

Extremely Pleased BMW Customer Purchased a BMW x5 with all the bells and whistles. Salesperson, Crystal Cagle went above and beyond to make sure that the numbers and incentives fit Purchased a BMW x5 with all the bells and whistles. Salesperson, Crystal Cagle went above and beyond to make sure that the numbers and incentives fit our budget as well as our experience being pleasant. Our buying experience didn't feel as though we were buying a car...it felt like we were visiting friends and building a partnership. Everyone from sales, finance to the parts store were friendly and helpful. Having purchased several vehicles over the past 6-7 years, this was by far our best experience. If you are looking to purchase a vehicle, I would recommend Crystal Cagle and the Tom Bush family in Orange Park, Florida. More

BMW Repeat Customer! Energetic, helpful,knowledgeable salesman. Same with the financial person. I traded in my 2011 X3 for a 2019 X3. Enjoyed their enthusiasm and pers Energetic, helpful,knowledgeable salesman. Same with the financial person. I traded in my 2011 X3 for a 2019 X3. Enjoyed their enthusiasm and personalities. Paperwork was easy and even though I had to sign a zillion papers, it was enjoyable More

Outstanding and personalized customer service The lease on my 2016 X5 edrive was ending . I was very motivated to stay with the edrive option and continue in the X5 .. great car ! Doug and Crysta The lease on my 2016 X5 edrive was ending . I was very motivated to stay with the edrive option and continue in the X5 .. great car ! Doug and Crystal located a 2018 edrive X5 for me in the color I requested and had it shipped to their Orange Park dealership from another location... They went above and beyond to work with the numbers and incentives so that it would fit in my budget ... a perk/reward for being a repeat customer very much appreciated... I would recommend Crystal Cagle and Doug Young to anyone wanting to purchase/lease a BMW ... they were great ! Katherine Salas More

Car Sales Crystal Cagle exceeded our expectations. She really went out of her way to make our purchase a pleasant experience. I would recommend her to anyone. I Crystal Cagle exceeded our expectations. She really went out of her way to make our purchase a pleasant experience. I would recommend her to anyone. It was my birthday when I picked up the car, she had a pink bow on the car which was so thoughtful. She’s the best car sales woman, this was our second purchase from and we will most definitely come to her for future purchases. More

Exceeded Every Expectation My BMW Encore appt with Genius Don Newell exeeded every expectation. Answered every question for my new 2019 X3 M40. Professional, Personable a My BMW Encore appt with Genius Don Newell exeeded every expectation. Answered every question for my new 2019 X3 M40. Professional, Personable andknowledgable. This is my5th BMW om Tom Bush. More

New vehicle Very helpful staff throughout the buying experience. Nancy Ibrahim made the buying process easier and we didn't hesitate when making the right decisio Very helpful staff throughout the buying experience. Nancy Ibrahim made the buying process easier and we didn't hesitate when making the right decision. I will definitely be going back in the enae future and buying again from the same staff at Tom Bush BMW of Orange Park More

Oil change I had an appointment on 4/4/19 for my oil change on my 2017 BMW X6. My appointment was at 2:20, I got there about 1:00 since I was told if I come in e I had an appointment on 4/4/19 for my oil change on my 2017 BMW X6. My appointment was at 2:20, I got there about 1:00 since I was told if I come in early they may be able to work me in sooner. I ask if I can get a loner to get back to work. Everyone that were in the check in department was very unfriendly, I got the third degree just to get the ok for a loner for me to go back to work. Finally the manager agreed. Buy the time my car was pulled into the bay and I sat down to give my information for the loner my car came right back out the bay. I have never seen an oil change done so fast just to prevent me from getting a loner. I never got any information on my oil chang or the free inspection that is done when my car is dropped off for service. I was then ask if I needed a wash and my car was quickly ran through the wash and my key were handed to me without any kind of updates or explanations about the service my car had that day. It was not a pleasant experience at all. I felt very rush and as if my concerns were not important. More