Tom Bush BMW of Orange Park

TERRIBLE SERVICE There is only one word to describe my experience here at Tom Bush BMW Orange Park TERRIBLE. This platform does not allow for me to give a zero score b There is only one word to describe my experience here at Tom Bush BMW Orange Park TERRIBLE. This platform does not allow for me to give a zero score but if I had the chance I would. I dealt with Jonathan who works in the service department and he was very rude and did not show much customer service skills. He didn't provide with me with many options and made me feel like I did not have the money to get the repairs done on the vehicle. I was then told that my vehicle wasn't even put on the machine for a diagnostic test that they only looked at it and determine what the issue was. The outcome was that I needed to purchase an entirely new engine which was going to cost me $22,000. Mind you I was still charged the $137 fee for the diagnostic test. I called back to speak with the services manager and I was told that he was with a customer and to have my message forwarded to voicemail. Is that world-class customer service, I think not. More

Had the most exceptional experience at BMW Orange Park! I inquired online and someone contacted me right away. Any emails or questions I had, they were answered promptly and informatively. From the seco inquired online and someone contacted me right away. Any emails or questions I had, they were answered promptly and informatively. From the second I walked into the dealership until I drove off in my car, I didn't feel an ounce of pressure. If you're ever in the market, I HIGHLY recommend you see David Stevens! He went above and beyond my expectations.. More

I really enjoyed working with Pat. He helped me get the BMW that I have always wanted. A red, 6-speed convertible top BMW. I love my car and for any future BMW's. Pat will be my point of contact. Monica BMW that I have always wanted. A red, 6-speed convertible top BMW. I love my car and for any future BMW's. Pat will be my point of contact. Monica Zambito More

Barbara Beasley made my car buying experience at Tom Bush BMW a memorable event. Dealing with her and the dealership was like doing business with a family member. She was not only knowledgeable and profess BMW a memorable event. Dealing with her and the dealership was like doing business with a family member. She was not only knowledgeable and professional but a joy to do business with. It is no conincidence how she has managed to work for the same dealership for 19 years. She exceeded my expectation in every area and I would not hesitate to refer Ms. Beasley to anyone I know. Thank you Barbara and Tom Bush BMW-you have a client and a friend for life. More

I have leased many vehicles in my life but this was by far the best experience. I was treated with respect and courtesy. Being a woman can be a disadvantage when it comes to buying or leasing a vehicle. far the best experience. I was treated with respect and courtesy. Being a woman can be a disadvantage when it comes to buying or leasing a vehicle. I was respected as a woman at Orange Park Tom Bush. Thanks to the sales staff and the finance manager for making this a pleasurable experience. More

This was our third BMW purchase from Ihab and Lola. Their level of expertise and willingnes to assist us in anyway possible in order to complete our transaction in a way that exceeded our expectations was ve level of expertise and willingnes to assist us in anyway possible in order to complete our transaction in a way that exceeded our expectations was very evident. They are great to work with. More

Good dealership and very professional. Enjoy working with the management and sales staff. Would and do reccomend this dealership to others and have bought two cars in the last year from them. the management and sales staff. Would and do reccomend this dealership to others and have bought two cars in the last year from them. More

Bought a new car for my daughter from Pat, it was a very pleasant experience. Pat was very helpful with the selection of the right car for the best price with no pressure. He introduced me to the sales mana pleasant experience. Pat was very helpful with the selection of the right car for the best price with no pressure. He introduced me to the sales manage which was also very helpful. I highly recommend this dealership to anyone looking for a no pressure auto purchase. From the sales manager to Pat our sales guy and the finance guy they all made the purchase a plesant experience. More

I was very pleased that I wasn't pushed or intimidated. Very friendly and professional. I liked the idea that I was able to look and not be hounded. We spoke on phone to get a true picture of what we were Very friendly and professional. I liked the idea that I was able to look and not be hounded. We spoke on phone to get a true picture of what we were looking at for financing. Then we were prepared to sit and talk and not have false expectations. Thank you so much! More

My husband and I had a wonderful experience at Tom Bush BMW of Orange Park. We were looking to lease a car and we found the customer service and follow up to be great. There was no pressure and we searched BMW of Orange Park. We were looking to lease a car and we found the customer service and follow up to be great. There was no pressure and we searched for our new car in a relaxed environment. We are excited to be a part of the BMW family and look forward to working with Ron and the staff for any future car needs. More