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Tom Bush Volkswagen
Jacksonville, FL
322 Reviews
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322 Reviews of Tom Bush Volkswagen
July 27, 2020
A week & a half to get a battery replaced Called the dealership today, because my 2 year & 11 month battery (purchased new with the car) completely died. I was told it was out of 3 year warran Called the dealership today, because my 2 year & 11 month battery (purchased new with the car) completely died. I was told it was out of 3 year warranty, because it was over mileage. Okay fine, no warranty. I was quoted about $175 for the battery and $60 to install it. Yikes! That's right! Then when I started checking around theirs was the best price, believe it or not. FYI, the battery requires "professional installation," so just anyone can't put it in. So, when I called back to schedule to get it in JUST TO REPLACE THE BATTERY, I was told the soonest would be August 8th. Unbelievable! A week and a half to get a new battery purchased and installed. Can you imagine? I guess I should carry a set of jumper cables around in my back pocket and the car oozing battery acid for 11 days, until they can find the time to get me in for a simple BATTERY REPLACEMENT. Come on. Unfortunately, I am being compelled to go get a $290 replacement (battery & install) from another dealership, who could actually get me in, in less than 24 hours. Oh, and they had the decency to tell me about a coupon that knock the price down closer to this dealership. More
by Detector25
Employees Worked With
Service receptionist / parts person
July 17, 2020
Great experience Had a great car buying experience thanks to Davis Knabb, who is an awesome salesman and young man. Will be using these guys in the future. Had a great car buying experience thanks to Davis Knabb, who is an awesome salesman and young man. Will be using these guys in the future. More
by joeykan
Employees Worked With
Davis Knabb
June 01, 2020
David Greer was truly phenomenal to work with. The terms weren’t favorable at first, but was way better than a bad car deal situation that I was in previously that I desperately needed to get out of. So tha weren’t favorable at first, but was way better than a bad car deal situation that I was in previously that I desperately needed to get out of. So thankful to be in the vehicle that I wanted to be in, plus a lower interest rate while still being able to roll in negative equity from my previous car. Thank you so much for your diligence and support. Hihly recommended! More
by Yasmina
Employees Worked With
David Greer
May 30, 2020
Great overall dealership! Second new Tiguan that I purchased in the less then 2 years. Kenny Loh did a great job! He is very customer focused and knows his stuff. Next time I am in need of another VW, purchased in the less then 2 years. Kenny Loh did a great job! He is very customer focused and knows his stuff. Next time I am in need of another VW, Kenny & Tom Bush will be the place that I will go to! More
by FlaPhill
Employees Worked With
Kenny Loh
May 06, 2020
Awesome car buying experience.. Todd our salesman did a great job, especially with Covid19, smooth as could be. 0% finance. Great job Very exciting. Y great job, especially with Covid19, smooth as could be. 0% finance. Great job Very exciting. Y More
by Blackfamily1
Employees Worked With
Brittany Badd, Todd Clouse
March 28, 2020
Don Mooney was an excellent sales representative. Walked us through the features of the new Tiguan we bought and was a very painless process. Highly recommend him and Tom Bush for the sales staff there. us through the features of the new Tiguan we bought and was a very painless process. Highly recommend him and Tom Bush for the sales staff there. More
by Carguy
Employees Worked With
Jim Reynolds. , Don "MoonDog" Mooney
March 25, 2020
Great experience the second time around as well; Jim the sales manager was super reasonable and helpful and Johnson Dore paid attention the same as before to all the details important to me; I highly recomm sales manager was super reasonable and helpful and Johnson Dore paid attention the same as before to all the details important to me; I highly recommend and wouldn’t hesitate to come back a third time to this Tom Bush dealership More
by Hayden Family
Employees Worked With
Jim, Johnson Dore, Elizabeth Treible
March 15, 2020
Me and my wife had a great experience at Tom Bush. LT helped us out and was very respectful, informative and not pushy at all. We were in and out in a few hours and are very happy with out new Atlas. I w helped us out and was very respectful, informative and not pushy at all. We were in and out in a few hours and are very happy with out new Atlas. I would highly recommend this to family and friends for a stress free buying experience. Definitely a Five Star experience. More
by dregulator2
Employees Worked With
LT.
January 26, 2020
Great experience, small hiccup First time to a Tom Bush dealership and first time looking at a Volkswagen. Dealt with salesman Todd and he was fantastic. Low key, knew the product, First time to a Tom Bush dealership and first time looking at a Volkswagen. Dealt with salesman Todd and he was fantastic. Low key, knew the product, good guy - not a pushy salesman at all which is why we went back to him after our first visit. Wife & I made several visits to VW and other makes, before deciding. He was always helpful and the reason we purchased at Tom Bush. Got a good deal on a 2019 close-out Atlas. Only hiccup was when we spoke with finance Brittany. VW advertisement clearly stated 1.9% financing, no conditions except credit rating - no problem so we thought. Brittany started out with 3.9% financing and said VW rate did not apply due to our deal, not because we didn't meet the credit requirement! What? To the dealer's credit, the VW wording in the ad was poorly written. After some discussion, Sales Mgr Jim made things right and overall had a great experience. More
by JAXJBP
Employees Worked With
Jim Reynolds, Brittany Babb, Todd Clouse
January 23, 2020
Mike made the difference! My husband and I own a 2013 VW Passat. It has been a very good car. Sometime ago it required a new battery. We took it to an auto parts store for a My husband and I own a 2013 VW Passat. It has been a very good car. Sometime ago it required a new battery. We took it to an auto parts store for a replacement. Unfortunately, the employee hooked it up backwards. The auto parts store apologized to us. They referred us to the VW dealership and informed us that they would pay the full cost of the damages. We were required to sign an agreement that they had fulfilled their obligations in this matter. Seemed fair to us. We were told at the dealership that some kind of electrical panel had been "fried". I'm sorry but I don't recall the name of it. The car was repaired by VW and we picked it up assuming it had been repaired fully. Yet, we began having problems with it electrically. It kept "dying" on me. First the battery needed charging up and then it needed a new battery. Next, the radio was pulling from the battery and was disconnected. The windows also became a culprit, as they too began pulling from the battery. Ok so these electrical problems are apparently hard to resolve for a mechanic, which is understandable. But we had to pay for this stuff. And all these problems started after the battery issue. Well, we were given the quote for repair, with the waiving of the labor but "yikes", another bill! We prayed about this and God put Mike Sciandra on the case. This employee is a Service Advisor at Tom Bush Volkswagen on Atlantic Blvd. in Jacksonville, Fl. Although, I have not enclosed all the details of this situation, such as being without my car time and time again but you can probably understand that we were loosing hope in the situation. However, Mike took time out of his very busy schedule to not only listen but hear what we had been through after the battery incident. He not only seemed to understand our situation but did something about it to help us. He probably doesn't know it but with his professionalism he saved the company name, at least from our viewpoint. In our eyes Mike is an invaluable employee for VW and we want all to know how we feel about his professionalism, courtesy and integrity. What an EXCEPTIONAL employee to have!! Further, we were also informed that another employee by the name of Dustin Deniston also took part in the repairing process. We would like to give a shout out to him as well. So far we have not had any more issues. Volkswagen, we like these employees! More
by dscoleman64
Employees Worked With
MIKE SCIANDRA and Dustin Deniston
