Tom Bush Volkswagen

First time here and I will be back. Great experience! Brought in a company vehicle that had a laundry list of items going out on it. The service crew was honest and straight forward about the cost of repa Brought in a company vehicle that had a laundry list of items going out on it. The service crew was honest and straight forward about the cost of repairs needed. All too often mechanics or dealership service departments have a horrible tendency to exaggerate the severity of a repair, the cost, up-sell on repairs or services not needed, etc. Tom Buch VW was not like this at all and it was a very pleasant surprise to say the least. I have worked on cars as a hobby for most of my life and have had more negative experiences than positive with service depts. Chris Hume did a fantastic job keeping me updated on the status of the vehicle repair, Scott Clemons was attentive and helpful to his staff when I came to pick my vehicle up, the admin staff did a great job explaining the pricing and loaner vehicle process. Honestly, I have never interacted with a dealership where I felt I could trust the info I was being told but I think Tom Bush VW might be that unicorn. Great work! More

My experience at Tom Bush Volkswagen greatly exceeded my expectations. I’m a repeat customer and visit yes the dealership about 3 years ago. My life now is vastly different, and I travel quite a bit for w expectations. I’m a repeat customer and visit yes the dealership about 3 years ago. My life now is vastly different, and I travel quite a bit for work. Therefore, the majority of the transaction was completed on the phone and via text. Johnson made certain we remained connected throughout the entire process. He was responsive and always available to answer my questions. He made the process simple. I look forward to making my next purchase with them. More

What a great experience! Thanks to Kenny Loh! Traveled from NC and received red carpet service! Worth the distance. Great deal, professional and trustworthy! Thank you from NC and received red carpet service! Worth the distance. Great deal, professional and trustworthy! Thank you More

Service dept grate the tech not so good my car was giving to me with oily hand prints on the hood, door & oil in fender to me with oily hand prints on the hood, door & oil in fender More

Mike Groland made this a pleasant and enjoyable experience - I am 100% satisfied with the entire procesd I would highly recommend Tom Bush VW TO FRIENDS & famiy experience - I am 100% satisfied with the entire procesd I would highly recommend Tom Bush VW TO FRIENDS & famiy More

Chris Dixon was a pleasure to work with. He helped my wife and I find the vehicle we needed and I am satisfied with the experience. wife and I find the vehicle we needed and I am satisfied with the experience. More

Great experience and deal. Johnson was a great sales guy too! Brittney in finance made it super easy. Would highly recommend if you need a new vehicle! too! Brittney in finance made it super easy. Would highly recommend if you need a new vehicle! More

I brought my 2012 Jetta in for service and was totally impressed with their top notch customer service.! Chris at the service desk and Vanessa the shuttle driver go way out of their way to keep you inform impressed with their top notch customer service.! Chris at the service desk and Vanessa the shuttle driver go way out of their way to keep you informed and take care of all your needs. This is the only place a will bring my car for now on!! More

Always a truly Great experience working with Scott (Service Mgr), Mike (Service Adviser), Joe (Service Tech), and the rest of the Service team. As an Uber/LYFT driver in the Jacksonville area. It’s im (Service Mgr), Mike (Service Adviser), Joe (Service Tech), and the rest of the Service team. As an Uber/LYFT driver in the Jacksonville area. It’s important to keep my car in tip top mechanical shape. Very satisfied with my overall experiences thus far. If I run into issues or cannot get into a slot for maintenance or repairs Scott or Mike find a way to fit me in. And Joe is an invaluable asset to the maintenance team there at Tom Bush Volkswagen on Atlantic BLVD. Jacksonville, Florida. Keep up the good work!!! More

Good service friendly professional courteous went above and beyond what was required for my car. Paid attention to detail. Made sure I wastaken care of and beyond what was required for my car. Paid attention to detail. Made sure I wastaken care of More