Tom Bush Volkswagen

Great experience, small hiccup First time to a Tom Bush dealership and first time looking at a Volkswagen. Dealt with salesman Todd and he was fantastic. Low key, knew the product, First time to a Tom Bush dealership and first time looking at a Volkswagen. Dealt with salesman Todd and he was fantastic. Low key, knew the product, good guy - not a pushy salesman at all which is why we went back to him after our first visit. Wife & I made several visits to VW and other makes, before deciding. He was always helpful and the reason we purchased at Tom Bush. Got a good deal on a 2019 close-out Atlas. Only hiccup was when we spoke with finance Brittany. VW advertisement clearly stated 1.9% financing, no conditions except credit rating - no problem so we thought. Brittany started out with 3.9% financing and said VW rate did not apply due to our deal, not because we didn't meet the credit requirement! What? To the dealer's credit, the VW wording in the ad was poorly written. After some discussion, Sales Mgr Jim made things right and overall had a great experience. More

Mike made the difference! My husband and I own a 2013 VW Passat. It has been a very good car. Sometime ago it required a new battery. We took it to an auto parts store for a My husband and I own a 2013 VW Passat. It has been a very good car. Sometime ago it required a new battery. We took it to an auto parts store for a replacement. Unfortunately, the employee hooked it up backwards. The auto parts store apologized to us. They referred us to the VW dealership and informed us that they would pay the full cost of the damages. We were required to sign an agreement that they had fulfilled their obligations in this matter. Seemed fair to us. We were told at the dealership that some kind of electrical panel had been "fried". I'm sorry but I don't recall the name of it. The car was repaired by VW and we picked it up assuming it had been repaired fully. Yet, we began having problems with it electrically. It kept "dying" on me. First the battery needed charging up and then it needed a new battery. Next, the radio was pulling from the battery and was disconnected. The windows also became a culprit, as they too began pulling from the battery. Ok so these electrical problems are apparently hard to resolve for a mechanic, which is understandable. But we had to pay for this stuff. And all these problems started after the battery issue. Well, we were given the quote for repair, with the waiving of the labor but "yikes", another bill! We prayed about this and God put Mike Sciandra on the case. This employee is a Service Advisor at Tom Bush Volkswagen on Atlantic Blvd. in Jacksonville, Fl. Although, I have not enclosed all the details of this situation, such as being without my car time and time again but you can probably understand that we were loosing hope in the situation. However, Mike took time out of his very busy schedule to not only listen but hear what we had been through after the battery incident. He not only seemed to understand our situation but did something about it to help us. He probably doesn't know it but with his professionalism he saved the company name, at least from our viewpoint. In our eyes Mike is an invaluable employee for VW and we want all to know how we feel about his professionalism, courtesy and integrity. What an EXCEPTIONAL employee to have!! Further, we were also informed that another employee by the name of Dustin Deniston also took part in the repairing process. We would like to give a shout out to him as well. So far we have not had any more issues. Volkswagen, we like these employees! More

First time here and I will be back. Great experience! Brought in a company vehicle that had a laundry list of items going out on it. The service crew was honest and straight forward about the cost of repa Brought in a company vehicle that had a laundry list of items going out on it. The service crew was honest and straight forward about the cost of repairs needed. All too often mechanics or dealership service departments have a horrible tendency to exaggerate the severity of a repair, the cost, up-sell on repairs or services not needed, etc. Tom Buch VW was not like this at all and it was a very pleasant surprise to say the least. I have worked on cars as a hobby for most of my life and have had more negative experiences than positive with service depts. Chris Hume did a fantastic job keeping me updated on the status of the vehicle repair, Scott Clemons was attentive and helpful to his staff when I came to pick my vehicle up, the admin staff did a great job explaining the pricing and loaner vehicle process. Honestly, I have never interacted with a dealership where I felt I could trust the info I was being told but I think Tom Bush VW might be that unicorn. Great work! More

My experience at Tom Bush Volkswagen greatly exceeded my expectations. I’m a repeat customer and visit yes the dealership about 3 years ago. My life now is vastly different, and I travel quite a bit for w expectations. I’m a repeat customer and visit yes the dealership about 3 years ago. My life now is vastly different, and I travel quite a bit for work. Therefore, the majority of the transaction was completed on the phone and via text. Johnson made certain we remained connected throughout the entire process. He was responsive and always available to answer my questions. He made the process simple. I look forward to making my next purchase with them. More

What a great experience! Thanks to Kenny Loh! Traveled from NC and received red carpet service! Worth the distance. Great deal, professional and trustworthy! Thank you from NC and received red carpet service! Worth the distance. Great deal, professional and trustworthy! Thank you More

Service dept grate the tech not so good my car was giving to me with oily hand prints on the hood, door & oil in fender to me with oily hand prints on the hood, door & oil in fender More

Mike Groland made this a pleasant and enjoyable experience - I am 100% satisfied with the entire procesd I would highly recommend Tom Bush VW TO FRIENDS & famiy experience - I am 100% satisfied with the entire procesd I would highly recommend Tom Bush VW TO FRIENDS & famiy More

Great experience and deal. Johnson was a great sales guy too! Brittney in finance made it super easy. Would highly recommend if you need a new vehicle! too! Brittney in finance made it super easy. Would highly recommend if you need a new vehicle! More

Chris Dixon was a pleasure to work with. He helped my wife and I find the vehicle we needed and I am satisfied with the experience. wife and I find the vehicle we needed and I am satisfied with the experience. More

I brought my 2012 Jetta in for service and was totally impressed with their top notch customer service.! Chris at the service desk and Vanessa the shuttle driver go way out of their way to keep you inform impressed with their top notch customer service.! Chris at the service desk and Vanessa the shuttle driver go way out of their way to keep you informed and take care of all your needs. This is the only place a will bring my car for now on!! More