Tom Bush Volkswagen

Always a truly Great experience working with Scott (Service Mgr), Mike (Service Adviser), Joe (Service Tech), and the rest of the Service team. As an Uber/LYFT driver in the Jacksonville area. It’s im (Service Mgr), Mike (Service Adviser), Joe (Service Tech), and the rest of the Service team. As an Uber/LYFT driver in the Jacksonville area. It’s important to keep my car in tip top mechanical shape. Very satisfied with my overall experiences thus far. If I run into issues or cannot get into a slot for maintenance or repairs Scott or Mike find a way to fit me in. And Joe is an invaluable asset to the maintenance team there at Tom Bush Volkswagen on Atlantic BLVD. Jacksonville, Florida. Keep up the good work!!! More

Good service friendly professional courteous went above and beyond what was required for my car. Paid attention to detail. Made sure I wastaken care of and beyond what was required for my car. Paid attention to detail. Made sure I wastaken care of More

Great and fast service, no pushy sales tactics. We were in and out in 3 hours. I would definitely recommend and return as a buyer. in and out in 3 hours. I would definitely recommend and return as a buyer. More

Did not fix anything. Radio in these cars is a well known issue on the internet. Car isn't even 3 years old, and because it's over the mileage on the warranty, basically told me to go to a 3rd party radio in issue on the internet. Car isn't even 3 years old, and because it's over the mileage on the warranty, basically told me to go to a 3rd party radio installer. VW would be too expensive. Didn't even try to correct. Very disappointed! BS that they WON'T replace for a well known problem. More

Today I went in for my appointment to have my VW Service 8am. 4 service people at counter , they all look at me like “who is going to help her “ not friendly at all... thought I might be having a bad day 8am. 4 service people at counter , they all look at me like “who is going to help her “ not friendly at all... thought I might be having a bad day , until lady behind me came out and said “ no customer service here” More

Good experience I had a manufacturer recall service performed at Tom Bush VW. Everyone was professional and very personable. The waiting area was nice and they texted I had a manufacturer recall service performed at Tom Bush VW. Everyone was professional and very personable. The waiting area was nice and they texted me when my vehicle was ready. More

20,00 mile checkup took a long time. All work was very satisfactory, cost was as predicted, but time was estimated to be 1 to 1 1/2 hours, took 2+ . No reason given, or notice that it was All work was very satisfactory, cost was as predicted, but time was estimated to be 1 to 1 1/2 hours, took 2+ . No reason given, or notice that it was taking longer than expected. More

Good service Good service, Elizabeth and Bret did an awesome job. They are both very happy and cheerful people , which made us feel very comfortable. The coffee an Good service, Elizabeth and Bret did an awesome job. They are both very happy and cheerful people , which made us feel very comfortable. The coffee and snacks was great too. More

The only place to buy a car in Jax This is my 3rd purchase from Tom Bush and my first from VW. I absolutely enjoyed the experience! We had Kenny Loh as our salesman and from the moment This is my 3rd purchase from Tom Bush and my first from VW. I absolutely enjoyed the experience! We had Kenny Loh as our salesman and from the moment I put in the inquiry to the moment we had the keys in our hands everything went smoothly. He was friendly and treated us like family. I highly recommend any of the Tom Bush Dealerships to anyone looking to get a great deal on a new or used car. Brittany was our finance manager and she was absolutely stellar as well! Thank you again for another awesome car! More

Service oriented - not Was traveling from out of town with car trouble with my 2019 Tiguan. Found this dealership to be closest to my location at the time. Staff (.Kasim an Was traveling from out of town with car trouble with my 2019 Tiguan. Found this dealership to be closest to my location at the time. Staff (.Kasim and Scott) had NO interest in helping me out. Thankfully found another dealer within 30 miles (o’steen VW) who were very helpful and addressed my issue within 90 minutes. I followed up with an email inquiry to Tom Bush including the staff above and the GM and surprisingly NEVER got a response. As I move into the area now I will certainly stay away. More