Tom Bush Volkswagen

Poor customer service Scheduled service appointment online. Upon arrival, the service agent had no idea what I was coming in for and I got quoted a different price in perso Scheduled service appointment online. Upon arrival, the service agent had no idea what I was coming in for and I got quoted a different price in person. My car was promised to be ready before 4 pm, It ended up being ready after 5pm which caused my husband to be late for work. Not once did I get a reply text back when I text asking for the status. When I arrived, it was so unorganized they didn’t know where my file was and once I paid, Scott forgot to give me back my credit card. Not once was I told a report on my vehicle condition and they failed to give me a copy of the MPI. More

Scott in service, as with my last visit was great! Scot in service, as was on my last visit, could not have served me better! Very facilitating. Kept me informed throughout my visit, and got me on my w Scot in service, as was on my last visit, could not have served me better! Very facilitating. Kept me informed throughout my visit, and got me on my way in half the time first anticipated. Great experience! More

Great Service! Excellent customer service provided by Chris. Highly appreciate the timely updates. I had the car towed the previous night to the dealership and I was Excellent customer service provided by Chris. Highly appreciate the timely updates. I had the car towed the previous night to the dealership and I was updated early nexr morning that it was ready by 9:30 am. More

Great experience! I worked with Andy to coordinate my service and he was great! He explained each step of the process to me, was efficient and super friendly! I’ll be b I worked with Andy to coordinate my service and he was great! He explained each step of the process to me, was efficient and super friendly! I’ll be back More

Lease new VW Jetta Great service during the process of leasing a new VW Jetta. Kenny Loh was outstanding in making sure my car was ready and the paperwork was a breeze. Great service during the process of leasing a new VW Jetta. Kenny Loh was outstanding in making sure my car was ready and the paperwork was a breeze. More

No BS I didn’t feel any pressure to buy from Michael Groland. He was patient with my questions and genuinely wanted me to have a great experience with Tom B I didn’t feel any pressure to buy from Michael Groland. He was patient with my questions and genuinely wanted me to have a great experience with Tom Bush Volkswagen. I appreciate honesty, and Michael was both honest and took his time, allowing me to make my decision to trade up to the Tiguan. More

JETTASIZE I leased a 2019 Jetta on MON., 5/27/19, from Tom Bush Volkswagen in Jacksonville, FL. My Sales Consultant was Michael Groland. He made the car leasing I leased a 2019 Jetta on MON., 5/27/19, from Tom Bush Volkswagen in Jacksonville, FL. My Sales Consultant was Michael Groland. He made the car leasing experience a very pleasant one by being very personable, professional and knowledgeable, carefully listening to my needs and finding the right vehicle that met my budget requirements, while providing a very safe and economical driving solution for me for the next 39 months. I would highly recommend Tom Bush Volkswagen to anyone that has car leasing or purchasing needs. Respectfully, Edward (Ned) Abbott More

Beetle Great visit. Kenny Loh is a pro and really wants to help his customers. He is honest and great to deal with. I like this dealership a lot Great visit. Kenny Loh is a pro and really wants to help his customers. He is honest and great to deal with. I like this dealership a lot More

I just love my new Tiguan! I can't say enough positive things about my Tom Bush VW buying experience! Danny Perotti was by salesperson and he listened to what I wanted and the t I can't say enough positive things about my Tom Bush VW buying experience! Danny Perotti was by salesperson and he listened to what I wanted and the transaction went wonderfully! I am just thrilled with my new SUV!! Thanks so much for all your help! More

Great Experience! Thank you Tom Bush My experience buying new car for my daughter and trading in her VW CC (which was in Orlando at college) was a great overall experience. Most of my pre My experience buying new car for my daughter and trading in her VW CC (which was in Orlando at college) was a great overall experience. Most of my prework was completed over the phone with Chris Dixon and then quickly once I made appt to come in to finalize. They exceeded my expectations completely. Everyone I encountered was polite, courtesy and professional. Thank you Chris for making what could have been a stressful process delightful! More