Tom Bush Volkswagen
Jacksonville, FL
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322 Reviews of Tom Bush Volkswagen
Awesome We had been looking for a car for our 16 year old daughter and found a 2016 Jetta on there website. We had a wonderful salesman Steve and the whole c We had been looking for a car for our 16 year old daughter and found a 2016 Jetta on there website. We had a wonderful salesman Steve and the whole car buying experience was awesome. We will definitely be buying again from Tom Bush. More
Tiguan purchase Noel LaToure assisted me from the very beginning of my vehicle evaluation while Selecting a company car. He stayed in touch without being pushy and we Noel LaToure assisted me from the very beginning of my vehicle evaluation while Selecting a company car. He stayed in touch without being pushy and went the extra mile to locate and secure the best available car to match my preferences More
Poor customer service Scheduled service appointment online. Upon arrival, the service agent had no idea what I was coming in for and I got quoted a different price in perso Scheduled service appointment online. Upon arrival, the service agent had no idea what I was coming in for and I got quoted a different price in person. My car was promised to be ready before 4 pm, It ended up being ready after 5pm which caused my husband to be late for work. Not once did I get a reply text back when I text asking for the status. When I arrived, it was so unorganized they didn’t know where my file was and once I paid, Scott forgot to give me back my credit card. Not once was I told a report on my vehicle condition and they failed to give me a copy of the MPI. More
Scott in service, as with my last visit was great! Scot in service, as was on my last visit, could not have served me better! Very facilitating. Kept me informed throughout my visit, and got me on my w Scot in service, as was on my last visit, could not have served me better! Very facilitating. Kept me informed throughout my visit, and got me on my way in half the time first anticipated. Great experience! More
Great Service! Excellent customer service provided by Chris. Highly appreciate the timely updates. I had the car towed the previous night to the dealership and I was Excellent customer service provided by Chris. Highly appreciate the timely updates. I had the car towed the previous night to the dealership and I was updated early nexr morning that it was ready by 9:30 am. More
Great experience! I worked with Andy to coordinate my service and he was great! He explained each step of the process to me, was efficient and super friendly! I’ll be b I worked with Andy to coordinate my service and he was great! He explained each step of the process to me, was efficient and super friendly! I’ll be back More
Lease new VW Jetta Great service during the process of leasing a new VW Jetta. Kenny Loh was outstanding in making sure my car was ready and the paperwork was a breeze. Great service during the process of leasing a new VW Jetta. Kenny Loh was outstanding in making sure my car was ready and the paperwork was a breeze. More
No BS I didn’t feel any pressure to buy from Michael Groland. He was patient with my questions and genuinely wanted me to have a great experience with Tom B I didn’t feel any pressure to buy from Michael Groland. He was patient with my questions and genuinely wanted me to have a great experience with Tom Bush Volkswagen. I appreciate honesty, and Michael was both honest and took his time, allowing me to make my decision to trade up to the Tiguan. More
JETTASIZE I leased a 2019 Jetta on MON., 5/27/19, from Tom Bush Volkswagen in Jacksonville, FL. My Sales Consultant was Michael Groland. He made the car leasing I leased a 2019 Jetta on MON., 5/27/19, from Tom Bush Volkswagen in Jacksonville, FL. My Sales Consultant was Michael Groland. He made the car leasing experience a very pleasant one by being very personable, professional and knowledgeable, carefully listening to my needs and finding the right vehicle that met my budget requirements, while providing a very safe and economical driving solution for me for the next 39 months. I would highly recommend Tom Bush Volkswagen to anyone that has car leasing or purchasing needs. Respectfully, Edward (Ned) Abbott More
Beetle Great visit. Kenny Loh is a pro and really wants to help his customers. He is honest and great to deal with. I like this dealership a lot Great visit. Kenny Loh is a pro and really wants to help his customers. He is honest and great to deal with. I like this dealership a lot More

