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Tom Hesser BMW

Scranton, PA

4.6
197 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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197 Reviews of Tom Hesser BMW

October 24, 2023

Service personnel were great! I was very satisfied with the work performed. All work was completed in a timely manner. Everyone I spoke to within the dealership were very profe More

by AUDI Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe the Service Mgr. Also, I had. question concerning my drive mode on my X3 - was answered quickly an accurate by The BMW Tech in the service area. He knew exactly what my issue was. THANK YOU!
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Oct 25, 2023 -

Tom Hesser BMW responded

We're delighted to know you had a great experience with our service team at Tom Hesser BMW! We always aim for timeliness and professionalism. Thanks so much for your recommendation, we appreciate it!

October 24, 2023

Professionalism, service technician response, and ability to identify the problem were invaluable. Great response back to the customer. More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, Service tech?
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Oct 25, 2023 -

Tom Hesser BMW responded

We're glad to know you had a positive experience with our service team at Tom Hesser BMW. Thanks for sharing this feedback and please don't hesitate to reach out if we can assist you again in the future!

October 23, 2023

Tammy is great I needed a service just getting back from a long trip she had me in and out in no time More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Oct 24, 2023 -

Tom Hesser BMW responded

Frank, we're glad to know Tammy was able to assist you efficiently at Tom Hesser BMW. We appreciate your feedback and look forward to serving you again!

October 19, 2023

Took care of my vehicle needs timely and professionally. Good people. Been using Hesser BMW for service for the past 8 years. More

by alengel145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Oct 20, 2023 -

Tom Hesser BMW responded

We appreciate your loyalty over the past eight years! It's always our goal to provide timely and professional service here at Tom Hesser BMW. Thanks for sharing this kind feedback and please don't hesitate to reach out the next time we can be of assistance!

October 19, 2023

Communication was clear and timely. Work was performed in a complete and timely fashion. Thank you More

by markbraz0754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl and Leon
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Oct 19, 2023 -

Tom Hesser BMW responded

Hi Mark! We're delighted to hear that you found our communication clear and that the work was completed promptly. Customer satisfaction is our top priority, and your feedback means a lot to us at Tom Hesser BMW!

October 13, 2023

Service was preformed on time and in a timely fashion. And explained and done correctly. More

by Jpm652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Franchetti
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October 13, 2023

Tammy was very nice and knowledgeable to deal with. She made the experience very smooth and easy More

by geoa952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Oct 13, 2023 -

geoa952 responded

⭐️⭐️⭐️⭐️

Oct 13, 2023 -

geoa952 responded

⭐️⭐️⭐️⭐️

Oct 13, 2023 -

geoa952 responded

Very nice to work with.

Oct 13, 2023 -

geoa952 responded

Very nice

October 13, 2023

Tom Hesser‘s dealership is fantastic they fixed our car when it wasn’t able to be fixed elsewhere and they did it in a very timely fashion which was important to us Tammy the assistant service manager and More

by Smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico
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Oct 18, 2023 -

Tom Hesser BMW responded

We couldn't thank you enough for your kind words! We're so happy that Tammy stepped up and provided you with a positive visit! We look forward to seeing you next time at Tom Hesser BMW!

October 12, 2023

So pleasant to work with handled everything to make the process very smooth. Brian was a very good salesman, and Jennifer finance manager was outstanding also. More

by paulatravel1714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, in the sales department and Jennifer in the finance department
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February 25, 2020

Today was such a big day for me and my family, We shop at Tom Hesser Chevrolet, BMW My sales consultant was Shawn Bart-low, Jen They made me and my husband angel felt and home no games or pressure after More

by Chanellbryan5
Recommend Dealer
Yes
Employees Worked With
Shaw Bart-low, Jen
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