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Tom Hesser BMW

Scranton, PA

4.7
216 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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216 Reviews of Tom Hesser BMW

October 31, 2023

Fast, courteous and everything was done as requested. They even have Saturday hours. Staff was friendly. More

by terk1172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
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Nov 01, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a positive experience with our team at Tom Hesser BMW. Thank you for appreciating the efficiency and friendliness of our staff!

October 31, 2023

Each time we have worked with Bryan @ Tom Hesser, he has been nothing short of amazing. He is super knowledgeable, friendly, and easy to work with. More

by hmwickwire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Jennifer - finance manager
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Nov 01, 2023 -

Tom Hesser BMW responded

We're so glad to know that Bryan's knowledge and friendliness have made your experiences with us at Tom Hesser BMW amazing. Thanks for the positive feedback!

October 31, 2023

Tammy took care of me and all went very well Excellent to deal with T More

by mak0200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Nov 01, 2023 -

Tom Hesser BMW responded

Tammy and the team are glad you had a positive experience here! Thank you for being a Tom Hesser BMW customer!

October 30, 2023

They care about your experience and getting you in a great ride I am a happy customer More

by Jmcdonnell34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 01, 2023 -

Tom Hesser BMW responded

We're so happy to hear that you had a positive experience here with our team! Thank you for coming to Tom Hesser BMW!

October 29, 2023

Pleasure to work with Paul. He knew what I wanted and surpassed my expectations. Jennifer in finances office was prepared, knowledgeable and got our paperwork done in a timely More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul, Jennifer
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Oct 31, 2023 -

Tom Hesser BMW responded

Hi Mike! We're glad to know that Paul and Jennifer were able to provide a top-notch experience at Tom Hesser BMW. Thanks for the high recommendation!

October 27, 2023

This dealership always give me great service and on time, the staff is very friendly and helpful, also dealership stays clean and comfortable. More

by bernardstuart3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy.
Report | Print
Oct 30, 2023 -

Tom Hesser BMW responded

We're glad to know you've received consistently great service at Tom Hesser BMW! Our team always aims for a friendly, clean and comfortable environment. Thanks for the positive feedback!

October 26, 2023

We have purchased BMW from trinity at Tom Hesser and highly recommend. From the moment we walked in the door we were treated exceptionally well. More

by JT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity
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Oct 26, 2023 -

Tom Hesser BMW responded

It's great to know that Trinity and the team at Tom Hesser BMW provided you with an exceptional car-buying experience. We appreciate your recommendation and hope you enjoy your new vehicle!

October 26, 2023

Great place. Great to do deal with! The ladies are great! Always easy! Great job More

by Chris Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 26, 2023 -

Tom Hesser BMW responded

Thank you for the wonderful feedback, Chris! Our Tom Hesser BMW team appreciates your support and looks forward to seeing you at your next visit!

October 25, 2023

Professional. Identified issues with my vehicle and corrected them. Appreciate the vehicle wash and vacuum. More

by user528087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon and Joe
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Oct 25, 2023 -

Tom Hesser BMW responded

We appreciate the feedback, Michael, and are glad you trust us to care for your vehicle. We encourage you to check out our service specials ahead of your next visit to see if any apply to your upcoming appointment. Thank you for being a Lakeland Toyota customer!

October 24, 2023

Service personnel were great! I was very satisfied with the work performed. All work was completed in a timely manner. Everyone I spoke to within the dealership were very profe More

by AUDI Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe the Service Mgr. Also, I had. question concerning my drive mode on my X3 - was answered quickly an accurate by The BMW Tech in the service area. He knew exactly what my issue was. THANK YOU!
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Oct 25, 2023 -

Tom Hesser BMW responded

We're delighted to know you had a great experience with our service team at Tom Hesser BMW! We always aim for timeliness and professionalism. Thanks so much for your recommendation, we appreciate it!

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