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Tom Kelley Buick GMC

Fort Wayne, IN

4.8
507 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 507 reviews

April 30, 2025

Always the best I wish more companies would follow your customer service guidelines. Excellent Customer Service is becoming extinct.... Thank you for always making me feel special when I'm there More

by DSYARBRO1
Recommend Dealer
Yes
April 29, 2025

Brett was awesome, my specific situation was a pretty decent headache but he worked with me through it all!! They’ve earned a repeat customer when I’m ready to upgrade again!! More

by CONNOR.RAGLAND1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Feller
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

The people and services Tom Kelley provides is professional , courteous and on time, that is why I always come back when it is time to buy a new car.. More

by BECKYMARCUM18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 29, 2025

Kelley is always 1st class in quality and service. From the sale's rep, especially mine going on 2 decades, Mike Kelley, to the service Rep's, especially Jacob Click, you can trust Kelley Automotive. More

by ronald.looney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Click
April 28, 2025

Everyone is always ready to answer any questions or concerns you have,Kelley has a great team! More

by linda.d.ropa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Have purchased several cars through Dennis Ernest. He has always been responsive, honest, and professional in every way. I trust him and would always be my first choice with whom I would want to pur More

by bake4851
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Not happy. Had a 8:45 appointment for an oil change and did not get vehicle back until 11:20 for a 30-minute oil change. More

by chloe6133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
April 13, 2025

I had a 3 hour wait for an oil change. I had a 9:00 appointment and didn’t get out until noon. More

by MLSAVIEO1804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
April 02, 2025

Brett was great to work with. He was very knowledgeable and found the exact car we were looking for. He did an outstanding job. More

by lesf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Feller
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

We had an excellent experience with Tom Kelley BUICK GMC. Dennis Ernest was a great salesman! He was able to answer EVERY question, and he gave me the best “tour” of my new vehicle! I left the dealership f More

by Eag616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Mould