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Tom Kelley Buick GMC

Fort Wayne, IN

4.7
618 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 618 reviews

May 27, 2025

Close to my home; helpful and polite service advisors, clerks, salesmen; easy to make service appointments. Clean rest rooms, waiting rooms; warm coffee while u wait; comfortable waiting room with TV. Enj More

by MICHAELEBARNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Fortmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Communication with Kelly automotive is extremely poor. I’ve had my new Enclave in Twice. first time was extremely poor service, oil change was fine More

by FISHWEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Kinder
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

The drivers seat couldn't be moved - they found a bad switch which was $75. However the labor was $250. I felt this was excessive but glad to have it fixed. More

by egallmeyer
Recommend Dealer
Yes
Employees Worked With
Jacob Click
May 26, 2025

One of the best experience…. .totally recommend to people the I know and also the ones I don’t know More

by Rdelunah74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

They got my car right in for a new water pump and did my brakes the same day. I was able to pick it up that afternoon, excellent customer service! More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 26, 2025

The service was slow. My tires were over inflated and not all tires were the same inflation. More

by leggbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin who helps me was great.
May 26, 2025

Mike did an amazing job and was outstanding to deal with. I will recommend Kelly to more friends and family. More

by Lepagej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Fortmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

My service with Kelly Buick was top notch ,speedy and efficient service personnel got right to me and completed the service in a tiny manner More

by debrucef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

The staff went out of their way to find the right vehicle Everything was easy. Communication was good More

by EGB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Excellent customer service and transparency. Vehicle quality and level of care is unmatched in local market. You get what you pay for with Kelley. Highly recommend. More

by AMHESTERMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.