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5 Reviews of Tom Kelley Cadillac - Service Center
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January 25, 2019
Improper conduct Steve, the service manager, is very unpleasant to deal with. Made me feel uncomfortable reprimanding his employees in front of me to the point where I Steve, the service manager, is very unpleasant to deal with. Made me feel uncomfortable reprimanding his employees in front of me to the point where I left. All other workers are great which is the reason I have done business here for so long. More
by Unpleasant
Employees Worked With
All employees where great! STEVE WAS THE PROBLEM!
Helpful February 05, 2018
Outstanding Service John Rittenhouse at Kelley Cadillac provides consistently professional, prompt, and outstanding service for me every time. I can't say enough good thi John Rittenhouse at Kelley Cadillac provides consistently professional, prompt, and outstanding service for me every time. I can't say enough good things about him. I have been a long term Cadillac owner and will continue to be mostly because of the quality service department and John! More
by KirkJohnson
Employees Worked With
John Rittenhouse
June 12, 2017
Another great experience at Kelley Volvo! I'll give the highest rating possible to describe my visit today. Rob greeted me professionally, having opened the service door within ten seconds of I'll give the highest rating possible to describe my visit today. Rob greeted me professionally, having opened the service door within ten seconds of my arrival. After the service we discussed several items regarding tire wear and nuances of the AC/Eco mode. Good information. Kaleb waved as I entered the waiting room from the service desk. I had remembered him from several months earlier, as I waited for a minor warranty replacement item. We had discussed the turbo- and supercharged engine on the X90. Today I wandered outside from the service area -- after hot chocolate. Very unobtrusively, Kaleb came to my side, welcomed me, and said he would be glad to answer any questions I might have. Kaleb and I discussed some of the packages on the X90, as I had specific questions from my on-line research. He provided me with an abundance of information, finishing up our conversation indoors (as it was becoming very warm in the sun). I had a question about European delivery in Sweden, which he knew plenty about -- but he returned a little later to me with even more detailed information. I'd like to mention that Kaleb was most professional, polite, and knowledgeable about several Volvo models I inquired about. His disposition, grooming, and appropriate conduct were impressive. I learned a lot from our time together today. Tom Kalkreuth, Van Wert More
by Tom
Employees Worked With
Rob (service) and Kaleb (sales)
January 17, 2017
Go to these guys! Great place to buy a vehicle! Sales team is very helpful and knowledgeable! James, the sales manager, was a great guy to work with! You will not be di Great place to buy a vehicle! Sales team is very helpful and knowledgeable! James, the sales manager, was a great guy to work with! You will not be disappointed! Would recommend Tom Kelley dealerships to anyone looking to buy a new or used vehicle! More
by Jh1932
Employees Worked With
James Yoder
January 28, 2016
Absolutely perfect. Quick and easy Everyone was friendly. Service was quick. Perfect experience. I will definitely go back. The service staff is by far the best- probably my best servic Everyone was friendly. Service was quick. Perfect experience. I will definitely go back. The service staff is by far the best- probably my best service experience. More
by Jojobean77
Employees Worked With
John rittenhouse
