Tom Pappas Toyota

Stress Free My husband and I came into the dealership about 1 week ago and immediately was greeted by Casi Lynch. She was very friendly, knowledgeable and quick My husband and I came into the dealership about 1 week ago and immediately was greeted by Casi Lynch. She was very friendly, knowledgeable and quickly made us feel like we were speaking to a long time friend. Our purchase went very quick and we LOVE our need truck. We have a daughter that will be of driving age in a year so, we will be back to see Casi for her car as well More

Thank you so much After having dealt with several dealerships who offered "guaranteed financing," I contacted Pappas Toyota to purchase a 2002 Chevy Silverado. Within t After having dealt with several dealerships who offered "guaranteed financing," I contacted Pappas Toyota to purchase a 2002 Chevy Silverado. Within the same day that I put my application on line, Mike Gray was in contact with me. He greeted my wife and I as soon as we arrived on the lot. He was friendly, knowledgable and had the key waiting for me. We took the truck for the test drive, and that night I left a satisfied customer. Thank you to Mike and Jamie for their help getting the financing for the truck. More

Awesome Ryan Ferguson was freaking awesome. Also Jamie Pringle. I unfortunately had to buy a car and they made it really easy. Also. I now have gap insurance Ryan Ferguson was freaking awesome. Also Jamie Pringle. I unfortunately had to buy a car and they made it really easy. Also. I now have gap insurance and a warranty. So I'm good to go. More

2015 Prius Four - lease it, love it! James Adams (the officer) went above and beyond to find me the exact car that I picked out, interior and exterior. I made several visits to the dealer James Adams (the officer) went above and beyond to find me the exact car that I picked out, interior and exterior. I made several visits to the dealership to see what my options were between leasing and buying. I'm sure I was driving him nuts with all of my phone calls and questions but, he was always very professional in answering all of my concerns. Tom Gray in financing kept me from being overwhelmed with the leasing details. Autumn walked me thru all the "bells and whistles" functions. Everyone so helpful and made this an ultimately pleasant experience. I recommend you ask for Jim Adams at TomPappas. Thank you. More

I purchased a 2015 Highlander Limited I recently traded in my 2014 Toyota Highlander for a 2015 Highlander Limited. I worked with Casi Lynch in Sales. Casi was a pleasure to work with. Sh I recently traded in my 2014 Toyota Highlander for a 2015 Highlander Limited. I worked with Casi Lynch in Sales. Casi was a pleasure to work with. She had a thorough knowledge of the Highlander. She was very courteous and did not push me to make a purchase. The trade in deal was quickly arrived at within an hour of my initial visit to Pappas. Casi kept me informed with daily phone calls which I really appreciated. Lacey Munzer also did an excellent job of reviewing all of the features of my new car before I drove it home. She has a difficult job and does it well. Overall I had a very positive experience and recommend Pappas to others. More

Great experience at Pappas I was looking for a new vehicle and Dave Dubois was very knowledgable and patient with me throughout the buying process. He and I hit it off right awa I was looking for a new vehicle and Dave Dubois was very knowledgable and patient with me throughout the buying process. He and I hit it off right away with his friendly approach. He made me feel very comfortable throughout the process with his no pressure sales tactics. He presented information and options that allowed me to make a great selection and I could not be happier! I learned Dave's nickname is Air Wolf! So if you are in the market for a new car and want a great representative to walk you through the process, contact Dave Dubois "Air Wolf" at Pappas Toyota. More

Great Customer Service from Casi Every time we came to Pappas Toyota, we were first greeted by Casi. She answered all of our many questions and followed up in a timely manner. Althoug Every time we came to Pappas Toyota, we were first greeted by Casi. She answered all of our many questions and followed up in a timely manner. Although we originally were interested in a Rav 4, she offered us several other alternatives, including a slightly used Venza, which we came very, very close to buying. As previous owners of 2 Lexus Rx 300's , each with over 250k miles, we eventually chose to buy another Lexus. Although we didn't buy a car from Pappas, I would (and will) recommend Casi to our friends and neighbors. Overall, it was a great sales experience! More

Service Dept Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off of all mailing and calling lists. It has not happened! Mr. Bezzole, the General Manager, is all sweetness and light until he has your money. When you express a dislike and distrust in doing business with him, and he knows he will get no more of your money, he is impatient, short tempered and rude! Although our purchasing experiences with this dealership are great, I would not recommend the Service Dept. And, as long as Mr. Bezzole is GM, I will probably avoid buying another vehicle from Pappas Toyota. More

Exceptional Service Frank (nickname is Tank) emailed me after I posted an ad to sell my car online. Shortly after I called him back and we figured out how he might be abl Frank (nickname is Tank) emailed me after I posted an ad to sell my car online. Shortly after I called him back and we figured out how he might be able to take a look at the car during the week given both our busy schedules. My wife happens to work fairly close to Pappas Toyota so I just gave her the car for the day and he drove to her work to give the car a test drive and assessment (returned in perfect condition BTW). After coming to a verbal agreement about what they were willing to pay for the vehicle, I broke the news to Frank that I was still waiting for a new car to arrive. Frank continued to work with me and ensured me his offer would still be good for whenever my new car arrived (took about 1 week since our initial arrangement). In the end Frank when my new car arrived, Frank followed through as promised and maintained good communication throughout the entire sales process - keep in mind I didn't buy a car here, rather I was just selling mine. Frank arranged for transportation for me to get back home and just made everything run so smoothly for the actual handing over of the car to the signing of all the paperwork and collecting a check. Once again, I was really impressed by the level and quality of service I received. Also, Pappas provided a very fair offer given the convenience and their level of customer service - both of which absolutely blew my experience with lou fusz Toyota out of the water. More