About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Tom Pappas Toyota - Service Center

3.7

63 Lifetime Service Reviews

10011 Spencer Rd, St. Peters, Missouri 63376

63 Reviews of Tom Pappas Toyota - Service Center

Sort by Write a review
January 02, 2018

"Why buy any where else!"

- Allyram

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Garner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Albrecht
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Bank
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Lynch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Annette Scaturro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Pappas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017

"BAD SERVICE AND VERY HIGH PRICES"

- terrenceoplenty

I CALLED THE PARTS DEPARTMENT ABOUT A TRANSPONDER KEY FOR A 1999 CAMRY. THE PARTS GUY SAID THEY COULD DO IT, BUT BRING THE TITLE AND THE NON-TRANSPONDER KEY.GOT THERE AT 4;15 PM. PARTS GUY TOOK ME TO THE SERVICE DEPARTMENT TO WRITE UP A WORKL ORDER, I WAS TOLD IT TOOK A HALF AN HOUR TO PROGRAM THE KEY. $37 FOR THE KEY AND $65 TO PROGRAM IT. tHE SERVICE MANAGER TOLD ME THERE WAS NO WAY THEY HAD TIME TO PROGRAM IT THAT DAY. CAR WON'T START, TOO BAD. I WENT TO HONDA RIGHT UP THE STREET ABOUT TWO MONTHS AGO AND THEY CUT AND PROGRAMED A KEY FOR ME FOR $32 AND IT TOOK ABOUT 10 MIN.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
DID NOT ASK FOR NAMES
Jun 21, 2017 -

Tom Pappas Toyota responded

We do apologize for any mix up that we had when you visited. We will try to use this review to improve our service in the future.

November 01, 2016

"4 Runner - hail damage repair"

- Keith McCarty

I normally don't write reviews. However, I feel compelled to do this. Rob Callahan in the collision department went above and beyond and really cares about his customers. I also need to give a shout out to Megan Smith in car sales. Megan is excellent to work with. I highly recommend this dealership and most of the reason is due to the great people that work there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Debbie in Collision
Apr 21, 2017 -

Tom Pappas Toyota responded

Thank you so much for your positive review. We appreciate your comments.

January 29, 2016

"Service department charged $89.95 for false diagnosis."

- SGTMercer

Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. I declined after repeatedly asking them what they did to diagnose the check engine light. I was told several times they ran tests on my coils and that was the issue. They never mentioned the other active codes. Went to Auto Zone where they ran the same codes that Pappas ran. (They never even cleared the inactive codes) After seeing the active code for the Mass Air Flow Sensor I Baugh a $9.00 can of cleaner and within 20min had the issue fixed. Called Pappas back several times. Got hung up on, blown off, and lied to. Additionally I was told by my service writer that Mass Air Flow Sensors did not go bad in Toyotas. This place is a joke! Thanks for wasting my time and money.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gino Micallef
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 07, 2015

"Hands down the best"

- Ryan A

I have brought my car to a few different dealership here in stl depending on where i lived at the time and while i have had good experiences with them Pappas and especially Gino take it to a whole different level. When i first came to pappas I met Gino, he looked at my car and said I pas by your place everyday and see that can and keep wondering when your going to fix that tire with a smile (I had a spare on for quite some time) I knew at that point that i would never go anywhere else. to hear that he was concerned or at least thinking of my car before we even met sealed the deal. Since then I have taken my car to pappas everytime no questions asked. Gino has been able keep great tabs on my car and when things truly need to get done. One example is the last time i went in i asked to change my breaks along with other maintenance because I thought it had to be time with all the driving. He called promptly back and said yea they are getting there but you can defiantly get some more out of them, again to hear that instead of replacing them regardless made me love this place that much more, it showed immediately that they are out for the customer to the highest standard compared to other places that just want your money. He basically has helped me scheduled out all my visits, based on how my car is doing and when yo truly do what maintenance is needed as my car ages. it makes me very confident that my car will last for a very long time, as it should its a Toyota :). My family has owned 5 Toyotas so we have experience and Pappas hands down has been the best service on all sides. Everybody there is extremely friendly, they are able to answer any and all questions promptly and with expertise. I cant say enough about Pappas. I get amazing service, awesome advisement on when things need to be done and every time they have exceeded my expectations on quickness . These people work so hard to please their customers and it shows. Its like I'm family there! Gino along with everyone else that works there has made me a life customer for Pappas. Keep up the great work ya'll are the best in the west!!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 05, 2015

"Lied to !!"

- Jmo

In December 2014 I bought a 2013 yaris from Carmax , so it still has remaining factory warrenty , January 3 of 2015 I took it to Pappas Toyota because CD player did not work , the service writer named Jim agreed . He told me it need a new radio and that it would be here in 2-3days . Called a week later still no radio , the only thing I got from Jim was an attitude. He then says I have been put on the "criticle list" turns out not to mean anything at all. Jan 29 i called Clay Cooley Toyota in Hazelwood,Mo had a new radio in my Yaris by Feb 3rd The lesson here stay away from Pappas Toyota go to Cooley Toyota its well worth the extra driving distance

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim (in no service dept )
Feb 06, 2015 -

Tom Pappas Toyota responded

We are not sure what happened here. We ordered a radio from Toyota but had trouble getting it from them. We certainly did not intentionally lie to the customer about the radio. Fortunatly the customer did get his radio in at another dealer and all is good. We are currently investigating as to why we did not receive the radio faster so this does not happen in the future. Jmo is welcome at our dealership for future service and if given the chance we will strive to change his mind about us.

December 13, 2014

"Service Dept"

- Koyray

Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off of all mailing and calling lists. It has not happened! Mr. Bezzole, the General Manager, is all sweetness and light until he has your money. When you express a dislike and distrust in doing business with him, and he knows he will get no more of your money, he is impatient, short tempered and rude! Although our purchasing experiences with this dealership are great, I would not recommend the Service Dept. And, as long as Mr. Bezzole is GM, I will probably avoid buying another vehicle from Pappas Toyota.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
September 28, 2014

"Great Sevice"

- nellie1912

I have my Toyota serviced at Pappas. They have a great waiting area and you don't have to wait a long time. I use the discount coupons that are mailed to me or I find one on line. The service is very friendly and professional . I have a 2000 Avalon and they have kept it rolling for 14 years. The service man always comes out and discusses any repairs that I might need and does not pressure you to have work done.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bank 303
May 20, 2014

"Avoid PAPPAS Toyota"

- misledcustomer

I was lied to, deceived, and verbally abused several times at this dealership by Gino Micallef over SUPPOSED "FREE" tires, which were mounted on my car at 35,000 miles. At point of new car purchase, I was assured that the tire program I agreed to participate in, would replace "like for like" tires on my car when they were needed. That was NOT the case. Free tires wound up costing me over $1,400 dollars, with the Pappas tires donated to charity on my part. I took my car somewhere else to purchase the "like for like" tires I was promised. I refer to this dealership as CRAP-xxx Toyota. I tell everyone I see with a Papper emblem on their car of my bad experience, and give them a business card to go to an HONEST dealership, in Seeger Toyota. Funny ... Seeger hears lots of complaints about Pappas, both in their sales and service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 16, 2014

"very pleased!! I will be back and I shall recommend everyone"

- Aaron Lasky

I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew my mind. I've been here before and haven't left dissapointed. Even though it's my only day off they made the guy getting work done to his car waiting in line a happy happy man. Thank you guys for being efficient and a pleasure to do business with. A new life long customer- Aaron lasky. Except the lady behind the desk felt uncomfortable giving me her last name to put on the review, and I'm not ugly or a creep hahaha. Oh well :)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rachel "only one here" haha
1
...
1 - 10 of 63 results