Tom Pappas Toyota

Straight forward Helpful and no problem trying a variety of vehicles. They had our final purchase cleaned and prepped in a short Amount of time, so the wait was mini Helpful and no problem trying a variety of vehicles. They had our final purchase cleaned and prepped in a short Amount of time, so the wait was minimal. More

Excellent Experience with Mark Garner and Nick Yeude I was really blown away by my car buying experience at Pappas Toyota. I was in the market for at particular make and model of vehicle which Pappas ha I was really blown away by my car buying experience at Pappas Toyota. I was in the market for at particular make and model of vehicle which Pappas had on their lot. Mark Garner was great to work with. He was very responsive through text message, phone and email. Mark was also very honest/ up-front with me about where Pappas was on price. The experience was quite pleasant and I never once had the sense that number games were being played with me as I have experienced in other St. Louis area dealerships with whom I had been working while I was looking for my vehicle. That aspect of the experience was perhaps the most refreshing. Given the distance of my home from the dealership, much of my discussions with Mark took place before I set foot on the lot. Mark made it very easy for me throughout. After we reached an agreement on price and I provided a deposit, I came to Pappas to test drive before I completed the purchase. Mark had the vehicle started, warmed up (it was a very cold morning and ready to go. Again, Mark was very professional throughout the entire experience. Then, I dealt with Nick Yuede, the Pappas Finance Manager who was equally professional and made the financing part of the experience painless explaining to me all of my options. Again I was extremely happy with this level of service. Although the vehicle I purchased was not a Toyota, I do drive a Toyota Sienna and I definitely plan to return to Pappas when I am looking for my next Toyota even though there are two other Toyota dealerships closer to my home. Again, I can't say enough about the overall experience at Pappas. I had been looking/ shopping for my car for some time and been in quite a few dealerships and was frankly tired of the more typical car dealer experience which I did not at all get in my dealings with Mark Garner & Nick Yuede at Pappas. Keep up the great work! More

Awesome experience. Mark was a straight shooter. Explained Everything thoroughly and made the experience painless. I’ll buy my next Tacoma from him! I love the truck! Mark was a straight shooter. Explained Everything thoroughly and made the experience painless. I’ll buy my next Tacoma from him! I love the truck! More

Mark Garner is a true professional. Mark's understanding of his products, my choices, and the benefits of working with an experienced salesperson and reputable dealership made the transa Mark's understanding of his products, my choices, and the benefits of working with an experienced salesperson and reputable dealership made the transaction seamless and easy. I would recommend this dealership and this salesperson to anyone looking for honest value. More

Totally Entertaining Buying a car is a tedious task. Mark made the experience a pleasure. He was informative yet totaling entertaining. How often can you say that about Buying a car is a tedious task. Mark made the experience a pleasure. He was informative yet totaling entertaining. How often can you say that about buying a car.? More

SALES VISIT - USED "Imformative and Thorough" Mark was very informative about the vehicle I was interested in. This was my 3rd visit to a Toyota dealership. I had been shopping around. I must say Mark was very informative about the vehicle I was interested in. This was my 3rd visit to a Toyota dealership. I had been shopping around. I must say Pappas was the only experience where I felt my time was valued and my questions answered. It was very easy for me to decide to buy that day. I was out in less than 2hrs! Thank you Mark! More

Work always done right I will always take my car for maintenance or repair to Pappas Toyota, because of mainly 3 people, 1st Josh Brown ,mechanic, superb mechanic, always I will always take my car for maintenance or repair to Pappas Toyota, because of mainly 3 people, 1st Josh Brown ,mechanic, superb mechanic, always fixed or maintained right. 2nd Paul Nettler super nice professional service writer, he knows his stuff.3rd car sales guy named Mark Garner, always nice and friendly, even after the sale, still takes the time to say Hi and see how things are going, great guy to deal with also. I told him what I wanted in a vehicle, and in a matter of days he got us what we needed. Great guy. More

MARK GARNER EXCELLENT SERVICE AND PROFESSIONALISM EXCELLENT SERVICE & PROFESSIONALISM RECEIVED BY MARK GARNER -- HAVE BOUGHT MULTIPLE CARS FROM HIM WITH HIS ASSISTANCE . HIGHLY RECOMMEND ANYONE EXCELLENT SERVICE & PROFESSIONALISM RECEIVED BY MARK GARNER -- HAVE BOUGHT MULTIPLE CARS FROM HIM WITH HIS ASSISTANCE . HIGHLY RECOMMEND ANYONE IN THE MARKET FOR A NEW TOYOTA TO LOOK HIM UP FOR PROMPT AND GREAT EXPERIENCE. More

New Prius Everyone was very friendly and helpful and I never felt pressured. Mark showed me a good deal on a nearly new Prius and helped walk me through it sin Everyone was very friendly and helpful and I never felt pressured. Mark showed me a good deal on a nearly new Prius and helped walk me through it since I've never operated a hybrid before. More

Why buy any where else! This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pap This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer More