"Work always done right"
- Barry C
I will always take my car for maintenance or repair to Pappas Toyota, because of mainly 3 people,
1st Josh Brown ,mechanic, superb mechanic, always fixed or maintained right. 2nd Paul Nettler
super nice professional service writer, he knows his stuff.3rd car sales guy named Mark Garner,
always nice and friendly, even after the sale, still takes the time to say Hi and see how things are going,
great guy to deal with also. I told him what I wanted in a vehicle, and in a matter of days he got us what we needed. Great guy.
"SERVICE ON SHIFT LOCK SOLENOID ASSEMBLY RECALL"
- William Wolf
VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL THEN RETURNED VEHICLE TO MY RESIDENCE. I DON'T KNOW ANYWHERE ELSE WHERE YOU CAN BEAT SERVICE LIKE THAT!!!
"Kyle Albrecht was a great! While I had a problem that was..."
Kyle Albrecht was a great! While I had a problem that was hard to troubleshoot (electrical) he helped immensely in working through the resolution and getting the parts lined up so I could get my truck up and running, He made me feel comfortable with all aspects of the process. A huge thanks-you goes to Kyle.
"Patrick Ragan is a true professional. He is a pleasure..."
- Beth Pierce
Patrick Ragan is a true professional. He is a pleasure doing business with. It is unusual in this day and age to find such exceptional customer service. Thanks Pat!!!
"Patrick was an awesome help! He took time to explain..."
Patrick was an awesome help! He took time to explain everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to get my nails done.
"This was my first visit to the dealership for service. I..."
This was my first visit to the dealership for service. I was here visiting for my 5000 mile service included in my purchase. While I had some trouble locating where to go (a bush was covering the sign) I eventually found the right spot when I spied all the other cars.
Patrick helped me figure out where I was going and he quickly noticed it was my first time there. He helped me locate the waiting room and showed me the many amenities there. When it was time to pay he located me quickly, updated me on the status of my car, and made sure to mention it had been washed. He introduced me to Trudy and she quickly helped me check out and Patrick walked me right to my car so I will know where it will be parked in the future. The service was quick, efficient, and as promised.
"I enjoy taking my car for service at Pappas. Everyone is..."
I enjoy taking my car for service at Pappas. Everyone is friendly, they treat me with respect and like family, and I appreciate that so much. Pat and Trudy were both genuinely caring and funny. It seems they like their jobs, which is another reason I take my car there! Who wants to go into any business and deal with someone who is already miserable!? Not an issue at Pappas.
With Pappas's help, my car is hanging on with 117k miles. I feel like they are honest with me, and as a woman in her 50s, that peace of mind is priceless.
"I came in for a 10k service and a battery check and was..."
I came in for a 10k service and a battery check and was completely satisfied with the service. Although, I hope the next time I call my service-advisor would be able to help me through (more descriptive) the process a bit more.
"Great experience! The dealership fit me in that morning..."
Great experience! The dealership fit me in that morning and quickly, yet thoroughly took care of my Rav4. Everyone was friendly, professional, and attentive. Thanks for doing such a great job!
"EVEN THOUGH I WAS 15MIN LATE FOR MY APPOINTMENT, I WAS..."
EVEN THOUGH I WAS 15MIN LATE FOR MY APPOINTMENT, I WAS TREATED EXTREMELY WELL AND THE ENTIRE EXPERIENCE WAS ENJOYABLE. USUALLY I LOATHE TAKING MY CAR TO GET SERVICED, BUT NOT AT PAPPAS TOYOTA.