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Tom Peacock Cadillac

Houston, TX

Overview
Employees
Reviews
Vehicles
4.7
279 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 279 reviews

July 12, 2024

Always friendly and a pleasant atmosphere. We’re 2 minutes away from Bayway but we prefer Tom Peacock😊 More

by tricialaboda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your positive experience with us! We appreciate your loyalty, and we're glad we could provide you with a friendly and pleasant atmosphere. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 12, 2024

From our Salesman George to our Service Advisor Alvis the service is second to none! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Cindy! We are thrilled to hear about your exceptional experience with us, from Salesman George to Service Advisor Alvis. At Tom Peacock Cadillac, providing top-notch service is our priority. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 04, 2024

I love the management team including the GM and service director. They really care and want to deliver the best service experience possible. More

by quentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our management team, including the GM and service director. Providing top-notch service is our priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional experience! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 21, 2024

Great customer service, knowledgeable, willing to explain the situation in great detail, and extremely courteous to the customers More

by trather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the glowing review of your experience at Tom Peacock Cadillac! We pride ourselves on providing exceptional customer service and creating a knowledgeable and courteous environment for our customers. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 18, 2024

They communicated just what was going to happen and when & it was just as they said!!! More

by vicki.fullerton76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, Vicki! We are thrilled to hear that our communication was on point and that everything went according to plan. We appreciate your kind words and look forward to the opportunity to assist you again. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 18, 2024

I was in DC at Lindsay Cadillac, and they did not give me a loaner. Tom Peacock gave me a loaner while they worked on my car. More

by ljguy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garth Guy
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your positive experience with Tom Peacock Cadillac! We are glad to hear that we could provide you with a loaner while working on your car. We appreciate your feedback and hope to see you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.770

June 17, 2024

The oil change service was great, plus the friendliness of all the staff was super! The waiting area was wonderful! I just appreciate everything and so neat seeing the beautiful new showroom! More

by bevpdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Bev, for the fantastic review! We're thrilled to hear that you had a great experience with our oil change service and that our staff's friendliness stood out to you. We're delighted you enjoyed the waiting area and our beautiful new showroom. We appreciate your kind words and look forward to welcoming you back at Tom Peacock Cadillac in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

Very Courtesy Pleasant customer service I Will Continue Having My Car Service At This Dealership More

by Pamela Buggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Thomas
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Pamela! We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service for your car at Tom Peacock Cadillac. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

We had a wonderful experience at this dealership. Our sales associate Shawn was thorough, patient and very knowledgeable. Skeen in the finance department was also completely professional and kind. More

by jackie.jo.1960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Rahimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear about your wonderful experience with Shawn and Skeen. We strive to provide a personalized and knowledgeable service to all our customers. Please do not hesitate to visit us again in the future or share your experience with others. We appreciate your kind review! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 15, 2024

Recent service experience was excellent. Care was ready in a timely manner and cashiers were friendly More

by Christy Christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Christy! We are thrilled to hear that you had an excellent service experience at Tom Peacock Cadillac. Our team is dedicated to providing timely and friendly service. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

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