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Tom Wood Ford

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.3
427 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 427 reviews

November 19, 2020

Dealership is modern, clean. Personnel are friendly, knowledgeable and accommodating. Wait time was reasonable, My visit was for a simple engine oil and filter change which was accomplished expertly and More

by 1kenscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Forsyth
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Nov 19, 2020 -

Tom Wood Ford responded

We couldn't have asked for a better endorsement, Ken! It was our absolute pleasure to take such good care of you and your vehicle. Thank you for coming to Tom Wood Ford for your oil and filter change!

November 17, 2020

Robert Johnson was excellent. Very knowledgeable and professional. I will definitely recommend Robert Johnson to my friends..Tom Wood will continue to get my business. More

by Erma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly Kennedy, Maddie Barton, Kim Fast, Josh Lagler, Jake Redmon, Brad Davis
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Nov 17, 2020 -

Tom Wood Ford responded

Thank you for the review! It means a lot to hear that you are so confident in Robert, and we appreciate you taking the time to share. Drive safely and we are looking forward to working with you again at Tom Wood Ford!

November 06, 2020

Great service. Very. Happy with my purchase. Will recommend tom wood greenwood to anyone looking for dependable used car. No high pressure. Just friendly folks. More

by Protocol18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
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Nov 06, 2020 -

Tom Wood Ford responded

Happy customers make us happy! Thank you so much for recommending Tom Wood Ford. We hope that your new vehicle is treating you well and we look forward to seeing you down the road.

November 03, 2020

Sara provided fast and friendly service. Tom Wood Ford always provides thorough and detailed explanation of repairs, options and any suggestions for future maintenance needs. More

by abskinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gibson
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Nov 03, 2020 -

Tom Wood Ford responded

Thank you for choosing Tom Wood Ford for all of your auto service needs! We are happy that you can trust our team to take excellent care of you and your vehicle. Hope to see you down the road!

October 29, 2020

Appreciated the great customer service from Scott who got me in right away to repair a stuck tailgate on my F-150. Scott was very professional and worked hard to take care of my repair right away! More

by Carole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 30, 2020 -

Tom Wood Ford responded

Carole, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Ford, and we will certainly let Scott know that you appreciate his help. If you and your Ford F-150 ever need anything else, don't hesitate to come back and see us again!

October 28, 2020

All was fine! Scott let me use my coupon for the Works, and he even looked up my $9 rewards for me. Every dollar helps! He was friendly and professional. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service?
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Oct 29, 2020 -

Tom Wood Ford responded

Jane - thanks for stopping by to leave Tom Wood Ford a review! We're thrilled to hear that Scott was such a pleasure to work with during your recent visit!

October 26, 2020

I feel that the sales staff went above approach and taking care of me they answered all my questions and made me feel very comfortable More

by Happy in Greenwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly Kennedy
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Oct 26, 2020 -

Tom Wood Ford responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Ford, and we hope to see you again sometime!

October 24, 2020

Quick to get into. Got an estimate the next day since I dropped it off at night. Quickly fixed and I have not seen the warning light since More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey
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Oct 28, 2020 -

Tom Wood Ford responded

John - thank you for trusting us to get the job done! I am glad to hear that our team promptly fixed the issue. If there is anything we could have done to make your experience a 5-star one, please let us know! Jeremy Forsyth - Service Manager - 317-848-6728

October 16, 2020

Overall experience was good for an oil change. Service writer never went over what they did or found. Here’s your keys bye. As a customer for over 13 years for service and sales, things have gotten worse. More

by Hmmarer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
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Oct 20, 2020 -

Tom Wood Ford responded

It's hard to see this feedback as the satisfaction of guests is our priority. I apologize if your recent visit did not live up to our 5-star standards and I would be happy to clarify any outstanding questions you may have. Please give me a call at your convenience. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

October 14, 2020

Great! They have excellent deals and will work with you to get best vehicle that meets your needs. Also the facility was very top notch More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ERVIN SCOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ervin Scott
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Oct 14, 2020 -

Tom Wood Ford responded

Thank you for taking the time to share, Jay! It is wonderful to hear that you had such a fantastic purchase experience at Tom Wood Ford. Enjoy your new vehicle, and we hope to see you back for your first oil change!

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