Tom Wood Ford

The customer service is horrible. This guy in the front desk had all my paperwork ready after I waited for an hour and half just for an oil change, he didn’t told me that my truck wa This guy in the front desk had all my paperwork ready after I waited for an hour and half just for an oil change, he didn’t told me that my truck was ready while he was helping More

Excellent personal service. Best communication. Fast repair. We would return to Tom Wood Ford for future automotive service. Best communication. Fast repair. We would return to Tom Wood Ford for future automotive service. More

I received service soon when I arrived. Everyone I dealt with was very helpful and answered my questions Everyone I dealt with was very helpful and answered my questions More

Excellent communication and updates about my vehicle. Ryan put me in a great rental car, and even helped me transfer car seats. Ryan put me in a great rental car, and even helped me transfer car seats. More

Decided to change dealers following a move and figured I would give Tom Wood Ford a shot. Unfortunately, my experience here has been miserable. My first appointment for a standard oil change on my 2014 Ford would give Tom Wood Ford a shot. Unfortunately, my experience here has been miserable. My first appointment for a standard oil change on my 2014 Ford Escape resulted in recommendations of over $10,000 worth of services. While I understand that these services are optional and I did decline them, it's still curious why these issues were not found at the Ford deal in the other location during my routine oil changes. Additionally, when paying for my vehicle, after waiting 25-30 minutes to be seen because they didn't have enough staff to check-out those waiting, they charged me for a service that was not displayed/approved by me. I did receive a note AFTER my appointment with an apology for the confusion, but still shady business practices. Today, I called because my dashboard has multiple indicator lights showing up and I have a trip on Monday so needed to try to find a place to look at it before I hit the road. They informed me that they were fully booked through next week, which is completely understandable, but when I asked if they would have any place they would recommend for a Ford customer to take their car, given my situation, I was informed that they did not have any place that they would recommend because they were unaware of any other reputable place to take my vehicle. I will be finding a new dealership to service my vehicle. More

The dealership advisor was really nice and professional. The advisor was really good explaining what kind of repairs I needed for my vehicle, also answering questions I had about repairs. The advisor was really good explaining what kind of repairs I needed for my vehicle, also answering questions I had about repairs. More

The experience was easy and fast, TJ was very helpful and knowledgeable on the vehicle I purchased. knowledgeable on the vehicle I purchased. More

Great service. They save me a lot of money after they connected directly to Ford to absorb part of cost. They save me a lot of money after they connected directly to Ford to absorb part of cost. More

I always have enjoyed my experience with Tom Wood. When I received notice on a routine of work to be on a 2015 Ford Focus Titanium, I was directed to JR. He is outstanding. When I received notice on a routine of work to be on a 2015 Ford Focus Titanium, I was directed to JR. He is outstanding. More

My salesman JR is the best. I also appreciate Tom Wood for the family’s support of Marian University I also appreciate Tom Wood for the family’s support of Marian University More