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Tom Wood Lexus

Indianapolis, IN

4.9
1,184 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,184 Reviews of Tom Wood Lexus

December 06, 2017

Awesome experience buying my first Lexus! Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love More

by Sheila Glass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morrow
Dec 06, 2017 -

Tom Wood Lexus responded

Few things in life feel as great as driving a new car. We’re pleased you found yours with us. Thanks for telling everyone you were pleased, too.

December 02, 2017

Quick and nice Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend More

by Tonyle77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morrow
Dec 05, 2017 -

Tom Wood Lexus responded

Two great things: A fine new vehicle and an excellent review. That means you’re happy and we’re happy. Thank you so much.

December 02, 2017

Perfect experience The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a More

by Mark the M guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
Dec 05, 2017 -

Tom Wood Lexus responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

November 27, 2017

30k mile checkup Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshl More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cant remember
Nov 28, 2017 -

Tom Wood Lexus responded

What an excellent review! Thank you so much. Just a reminder, ours is a full-service Service Department. We’re here for things like oil changes, batteries, and tires, too.

November 27, 2017

DID NOT FIX PROBLEM!!!!!!!!!!!!!!!!!!!!!!!! I DROVE FROM ANDERSON...WAITED PROX. 3 HOURS AND MY PROBLEM WAS NOT FIXED!!!! I AM AFRAID THE CONDITION OF THIS CAR IS GOING TO CAUSE ME TO HAVE AN A More

by badcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Louderback
November 26, 2017

L/Certified Repair My Es 350 was bought one and a half years ago. There was a problem with the rear bumper which was not obvious until I drove the car for some time. I t More

by HG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Wills
Nov 28, 2017 -

Tom Wood Lexus responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

November 22, 2017

great service! Got absolutely great service from Greg Busche as coordinator and Oar as sevucdctechnician for both of my RXs. Wonderfully diagnosed a rattle and sque More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche, Pat (service tech)
Nov 28, 2017 -

Tom Wood Lexus responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

November 14, 2017

No Pressure I had the most positive experience ever purchasing a new car with a trade-in at Tom Wood Lexus. They clearly explained the logic of their trade-in val More

by Tonym
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Welker, Michael Drumwright, Matt Scherer
Nov 17, 2017 -

Tom Wood Lexus responded

Thank you. There’s nothing better than a customer who loves their new vehicle. If there’s anything else we can do, be sure to let us know.

November 14, 2017

Customer focused, not pushy Tom Wood Nissan exceeded my expectations. From the great sales associate in James Gamble to the terrific tech professional in Kaleb Rader. The dealers More

by Bsmmorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaleb Rader, James Gamble
Nov 17, 2017 -

Tom Wood Lexus responded

We do love happy customers! And isn’t driving something new a great feeling! If you know anyone else looking for a new Lexus, we hope you’ll suggest us.

November 13, 2017

Confused Took care in for service around 33k.miles. The service attendant called and said my rotors were going out and oh by the way that is not covered so it More

by Pgm
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan Morrow, Trey Scruggs
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