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Tom Wood Lexus

Indianapolis, IN

4.9
1,207 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,207 Reviews of Tom Wood Lexus

February 09, 2018

Excellent service. I have been coming to the dealer over 10 years, and I have been receiving good service, Cody is excellent, he knows his job and his service is very ap More

by ckateregga, Chris12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Feb 15, 2018 -

Tom Wood Lexus responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.

February 08, 2018

Tires and such Treated with respect-loaner vehicle was ready-estimated time was on mark- Greg B. and team are always efficient and friendly I always have had a gr More

by Debco1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Feb 15, 2018 -

Tom Wood Lexus responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

February 05, 2018

Erin is the boss Erin does a great job of being the face of the dealership when it comes to service give this woman a promotion before it to late. More

by Clicker2020
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin
Feb 15, 2018 -

Tom Wood Lexus responded

We’re glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words.

February 05, 2018

Worth the trip from Chicago Purchased a pre owned car that I found on their website. I communicated with their sales person over the phone and through email before deciding to m More

by Pertl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Brandon Billeisen
Feb 15, 2018 -

Tom Wood Lexus responded

A kind review! That was so nice of you. Thanks for taking the time. We hope you’re enjoying your new vehicle, and that you’ll send your friends and family our way.

February 04, 2018

Service was great! Brian Mahoney is always always very helpful! We request him every time we need service because he is very knowledgeable, friendly and honest. Thanks! More

by Lauzee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Mahoney
Feb 15, 2018 -

Tom Wood Lexus responded

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

February 01, 2018

Outstanding! Great dealership! Cory was great to work with. He was on top of every detail as soon as we walked in the door. Very pleased with our trade in value More

by Madison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Drumwright, technology Tina Smith, Sales Manager, Corey Thingelstad
Feb 15, 2018 -

Tom Wood Lexus responded

Thank you for your kind words. We take great care in selecting the pre-owned vehicles we sell. We’re happy we helped find one right for you.

January 30, 2018

Service experience Awesome service from Erin as usual. She is very good at communicating if there are problems that I did not know of when I bring the car in for service More

by Maureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin MaGlinte
Feb 01, 2018 -

Tom Wood Lexus responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.

January 25, 2018

Excellent Service from Shannon as always! Excellent communication! I brought in the car for an extended repair and Shannon was excellent in her communication and keeping me updated with the p More

by Arvie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Jan 26, 2018 -

Tom Wood Lexus responded

Your vehicle is important. We’re so happy you’re pleased with the work we did on yours. Please tell others, and please come back again. We’ll keep you rolling. That’s our job.

January 22, 2018

Pleasurable and Painless Good people to work with. They worked with me and my schedule. Coming from out of town I don't always know when I'll be in Indy, so sometimes I call More

by Thomas R Hutchinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember employees name.
Jan 24, 2018 -

Tom Wood Lexus responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

January 22, 2018

Excellent! Working with Tom Wood Lexus was as easy of an experience I have ever had with a car dealership. I really appreciated that my time was valued and the s More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Drumwright
Jan 24, 2018 -

Tom Wood Lexus responded

Thank you for your kind words. We take great care in selecting the pre-owned vehicles we sell. We’re happy we helped find one right for you.

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