Tom Wood Lexus

This is the second time I have had to have my Lexus serviced under either a factory recall or a warranty issue. Both times I was greeted promptly, politely, and professionally. My repairs were done cor serviced under either a factory recall or a warranty issue. Both times I was greeted promptly, politely, and professionally. My repairs were done correctly and finished by the time promised. I was accomdated with excellent transportation while this last repair was being made. I had the overall impression of a well oiled machine. It seemed as though everyone had a job and there were the smallest delays as possible. To me Tom Wood Lexus is a stunning example of what customer service should be. More

I purchased a 2014 Lexus is 250 from Lexus of Louisville (amazing dealership) Unfortunately, living in Indy the only service option is Tom Wood Lexus. I had to have the carpet replaced. My fiancé was clean (amazing dealership) Unfortunately, living in Indy the only service option is Tom Wood Lexus. I had to have the carpet replaced. My fiancé was cleaning my car as he does every Saturday and a spot of carpet came up. We made an appointment and brought the vehicle in to have the carpet replaced. I received a call to come pick up the vehicle that it was ready. It was pouring rain and I had my child and a million things so I just signed the paperwork and left. That Saturday when David was cleaning my car he realized that where they had removed the seats to replace the carpet they had completely scratched up the door/kick plates (that may not be the proper terminology but it’s what I call them). We contacted Alex our service adviser and he asked us to bring the vehicle up to take a look at. Once we brought it up he apologized and said he would have it fixed. Fast forward a week and a few days later and we are told the vehicle is ready for pick up. This time my fiancé went with me so he could look over the vehicle. On the driver’s side “kick plate” it is supposed to clip in so it stays. It was hanging off and clearly broken. Alex looked at it and agreed that it was not right. He said they would order the part and it would take 2-3 days. He asked us to bring the vehicle back. At this point I was tired of the back and forth and said that no, I will stay in the loaner. The following morning I received a call that my car was ready. I thought this was odd because I was told this would take 2-3 days. We went to pick my vehicle up and my fiancé checked the broken part and it was fixed. Perfect or so I thought. That Saturday he was cleaning my car again and realized that the passenger side did not snap in and was hanging off. They clearly had taken the parts from the passenger to fix the driver side. He contacted Alex who said he would order the part. Alex called us Thursday and told us to stop by the body shop anytime and they could fix the issue in a minute or two. We called Saturday to get the business hours. Saturday morning at 10:00 a.m. we went to get the part fixed. When we arrived at the collision center as advised we were told that techs don’t work on Saturdays. This was frustrating and Mike (I believe that was his name) told us he would see if the one person they had there could fix it. They went back to get the part and removed the broken part. They attempted and realized that the part they had wasn’t even our part. They had no part to fix it. So now we are told that yet again we have to wait and come back. I have never had an experience like this previously but this has been completely frustrating. When purchasing a 2014 you do not expect things to be damaged or need fixed because of an issue that you didn’t even create yourself. If the tech who installed the carpet had taken the proper steps and maybe covered the door area then this would not have happened. More

My husband and I purchased a 2011 VW Tiguan from Tom Wood Lexus on May 25, 2013. The Tiguan had 45,000 miles at the time of purchase and had supposedly been recently serviced and in great condition. Less tha Lexus on May 25, 2013. The Tiguan had 45,000 miles at the time of purchase and had supposedly been recently serviced and in great condition. Less than one month later ( on June 22nd) we were on a trip to Colorado when we became stranded in the middle of Kansas. We were driving down the interstate when our Tiguan began to shake violently, so we pulled off at a gas station. We checked our tire pressure, thinking maybe we had a flat. But no, we had the opposite of a flat. 3 of our tires were inflated at 80 psi and one tire was at 50 psi! The recommended psi for our beloved Tiguan is 40 psi. Now, maybe we should have checked our tire pressure before we began our trip, but regardless... Tom Wood Lexus assured us that each vehicle is serviced before leaving the lot, and since we had owned out vehicle for less than one month we assumed our tire pressure would be fine... We thouhht it could ossibly a little low, but never dreamed it would be majorly overinflated! We tried letting air out of our tires to correct the psi, but it was too late. The car still shook violently when driven. We called a tow truck and the man advised us that the 3 tires that had been overinflated were "bent" which basically meant that they had been worn down unevenly because of being overinflated. They were ruined. We had to have the vehicle towed to the nearest dealership (20 miles away to a Toyots dealership because the nearest VW dealership was hundreda of miles away).Because it was a Saturday afternoon, we could not get an appointment until Monday, causing us to pay not only for towing but also for two nights in a hotel, not to mention delay our trip greatly. When Monday finally came, the Toyota dealership told us exactly what the towing man had told us. They said that we were lucky we didn't wreck because the three tires were all about to split. The 4th tire (which had been inflated to 50 psi) was beginning to do the same thing but not nearly as bad. We replaced all 4 tires, costing us over $1200 plus an extra two days of traveling. What a nightmare! But it doesn't end there.. As soon as we got back to Indiana we tried contacting Betty, the salesperson who had sold us the Tiguan. She was not in, so we were transferred to the service department who took down our name and number and told us that a manager would call us back. A week passed and no one called us back. We called again when our check engine light came on and this time I got to talk to Betty and tell her the whole story and how the manager had not called us back. Betty assures me that every car that leaves the lot is fully serviced and that having tires that were extremely overinflated was very strange, to which I FULLY agreed! She said she would get us a service appointment for the check engine issue and give us a call back about the tires and get us set up to talk to a manager. The service department called me back and had set up an appointment for me with Tom Wood VW. However, Betty nor a manager ever called us back. We feel that we have made plenty attempts at contacting the dealership and that our efforts have been completely ignored by both Betty the salesperson and the managers. This is not how a brand new customer should be treated! Not only were my husband and I extremely disappointed that we had to replace all four tires on our Tiguan after owning it for three weeks, but we were also extremely disappointed to be treated like our problems were not a concern to the dealership. We will NEVER purchase another vehicle from Tom Wood Lexus, and we will NEVER let them service another vehicle of ours... Especially our tires. More

The best dealership in town. People in Tom Wood lexus is very friendly, helpful, kind and honest. The supervisor is one of a kind...good heart and his parent raise him good. very friendly, helpful, kind and honest. The supervisor is one of a kind...good heart and his parent raise him good. More

We always feel so welcome at Tom Woods and are greeted with smiles and handshakes. Brian takes care of us as quickly as possible and always wants to help us. We enjoy the TV area and warm and friendly atm with smiles and handshakes. Brian takes care of us as quickly as possible and always wants to help us. We enjoy the TV area and warm and friendly atmosphere. Ed Schule is an excellent manager and always makes sure we are completely satisfied. We have bought many cars from Tina and always recommend her to our family and friends. They are also very happy with this dealership. We have been very satisfied customers for almost 30 years and know this dealership is one of the best in the U..S. Sunny and Dave Hoffman More

This car purchase was the most enjoyable I have ever had! Everyone involved in the process was professional, knowledgeable and friendly. I would recommend Tom Wood Lexus to anyone! Everyone involved in the process was professional, knowledgeable and friendly. I would recommend Tom Wood Lexus to anyone! More

The service rep was understanding and displayed terrific customer service. She was very helpful and displayed an interest in my needs. I was offered a loaner vehicle, snacks, and beverages. My car was serv customer service. She was very helpful and displayed an interest in my needs. I was offered a loaner vehicle, snacks, and beverages. My car was service in a timely fashion and was awaiting my arrival. More

The service there is always prompt, they do not do unnecessary work and I feel like I can trust the people there. THe car was cleaned and vacuumed this time which was nice. I will not have anyone els unnecessary work and I feel like I can trust the people there. THe car was cleaned and vacuumed this time which was nice. I will not have anyone else work on my car. More

Bought a very well-maintained, used 2000 Lexus ES300 with 70,000 miles. This visit was for the 75k service interval. I had expected it to cost around $375. Tom Wood mailed me a 20% off service coupon. Upon a 70,000 miles. This visit was for the 75k service interval. I had expected it to cost around $375. Tom Wood mailed me a 20% off service coupon. Upon arrival I asked Chris in service about the applicability and he agreed to honor the coupon. Was directed to a loaner ES300h (the h is for hybrid). Being a previous Prius owner, I was eager to evaluate how this Lexus hybrid performed. Very well. Got a call back from Chris, mid-service to let me know everything was going as planned and expected. Then another call letting me now it would be finished by our agree-upon time. Returned to the dealership and was greeted with my washed, and serviced ES300. We discussed the upcoming timing belt replacement as well. The dealership is located on a fairly busy secondary road, 96th Street near the very busy intersection with Keystone Avenue. This is a main thoroughfare for aggregate haulers, from a large quarry just East of the establishment. One would be wise to keep their distance behind the dump trucks due to this situation. Having been a previous Mercedes-Benz owner, I was a bit surprised to find a greasy fingerprint on my rearview mirror as I left the establishment. That is the smallest of nits to pick, I admit. More