Tom Wood Lexus

Always Excellent Called Tom Wood in the am. Was told to stop in anytime which I did. Was promptly checked in. The wait for service was longer than I liked but done in Called Tom Wood in the am. Was told to stop in anytime which I did. Was promptly checked in. The wait for service was longer than I liked but done in a fair amount of time. Waiting room comfy, clean and Internet accessible plus many good magazines and seating areas. I love the new look of my car after the headlight restoration. Looks like a new car. Appreciate the complimentary wash. More

Fabulous customer service I have an older SUV 2010. Have always taken it to dealership for service because of great customer service. They are courteous, informative, concern I have an older SUV 2010. Have always taken it to dealership for service because of great customer service. They are courteous, informative, concerned especially Shanan Jackson, She Is an asset to your organization. Wish some one like her was at every Place we do business. More

Client Focused Alexis was so helpful and made sure everything was taken care of and that our vehicle was safe. Always feel confident when we take our vehicle in for Alexis was so helpful and made sure everything was taken care of and that our vehicle was safe. Always feel confident when we take our vehicle in for service. More

Good people slow process People are very knowledgeable and helpful. The process to complete the lease was painfully long. I would like to see this improve. Much of our contact People are very knowledgeable and helpful. The process to complete the lease was painfully long. I would like to see this improve. Much of our contact leading up to the purchase could have been used to take care of some of the application process. More

Easy process and professional sales team Two gentlemen did walk thru and one was excellent and other Dakota needs more training Josh and Joe were very good - process was easy and efficient. Two gentlemen did walk thru and one was excellent and other Dakota needs more training Josh and Joe were very good - process was easy and efficient. I think manager should have thanked us for our purchase and said thank you for your business. I am in sales and this was a missed opportunity. More

Great Experience! I have been going to TW Lexus for several years now. I have always been impressed with the Staff and the Service. I would recommend it unconditionally I have been going to TW Lexus for several years now. I have always been impressed with the Staff and the Service. I would recommend it unconditionally! More

Routine maintenance for family vehicle Always feel they go above and beyond for service quality. Can always count on a very detailed overview of needed services and more important what opti Always feel they go above and beyond for service quality. Can always count on a very detailed overview of needed services and more important what options are criticak More

Lexus service I have had great experience at Tom Wood Lexus. Right from buying my RX350 to all services that have been performed so far. They have professional staf I have had great experience at Tom Wood Lexus. Right from buying my RX350 to all services that have been performed so far. They have professional staff and service personnel. I would highly recommend Tom Wood Lexus. More

Poor Service I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a batter I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a battery replacement after I called earlier in the day to inquiry about prices. I was told they do free installation. After work, I drove for about 45 minutes to the dealership only to be told I was misinformed. Common sense dictates that when a responsible dealership makes a mistake, that they own up to it and fix it. Not Lexus. It's not a mistake to admit when one is wrong, but to ignore your mistake and claim it's not your problem, that is a mistake. I am very displeased with the Lexus and can't recommend their disjointed service to anyone. VERY UNSATISFIED CUSTOMER . More

Most Honest Salesman Ever James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. More