Tom Wood Lexus

Their service department advised my wife the last two times she had her RX350 in for an oil change and tire rotation that the vehicle needed new front brake pads, cost approx $450. We decided to have th times she had her RX350 in for an oil change and tire rotation that the vehicle needed new front brake pads, cost approx $450. We decided to have the vehicle serviced at a Toyota dealership because in many cases they are the same parts, just less expensive. Their cost estimate approx $300. After waiting in the service area for a half hour, the technician came in and told my wife the front brake pads still had about 20,000 miles worth of wear on them, they do not need to be replaced. The dealership may be OK for purchasing a car, but their service is over-priced, and as we discovered, dishonest. More

Shannan made sure that every issue including things I did not consider were addressed during my service visit. She is truly a professional who takes pride in her work. Her level of knowledge of my vehicles a not consider were addressed during my service visit. She is truly a professional who takes pride in her work. Her level of knowledge of my vehicles and her gentle way of explaining matters to me takes away all the nervousness about car maintenance and repairs. Tom Wood, and more specifically Shannan was the reason my wife and I bought our second Lexus because we knew Shannan would take care of all our needs and be honest with us. We are previously mercedes and acura owners, and we will remain Lexus owners as long as Shannan is our source to rely upon for information. My 2004 GX looks new, and more importantly drives new because she has overseen this vehicle for the most part since we purchased it at Tom Wood brand new. More

Helmet was great to work with. Made the transition from my Jaguar to the Lexus ES350 smooth and very enjoyable. I have already recommended to several others. my Jaguar to the Lexus ES350 smooth and very enjoyable. I have already recommended to several others. More

Tom Wood Lexus would be the last place I buy a car from or take a car for service. They over charge for repair beyond what is recommended. They quoted me over $6400 to replace an engine, something I did fo or take a car for service. They over charge for repair beyond what is recommended. They quoted me over $6400 to replace an engine, something I did for less than $2100 at another dealer. Beware... More

Great guys, they obviously liked having my business from the very first moment I contacted them. I was always being kept updated about what stage are on and I believe they did their best to satisfy me. Noth the very first moment I contacted them. I was always being kept updated about what stage are on and I believe they did their best to satisfy me. Nothing extraordinary, but fortunately - no unpleasant surprises for me. More

I recently purchased a Lexus IS from Tom Wood Lexus. I would say that I'm extremely satisfied by this dealership. It truly is nice when you can leave a car purchasing experience and say nice things about would say that I'm extremely satisfied by this dealership. It truly is nice when you can leave a car purchasing experience and say nice things about the dealership. I will definitely recommend to friends! More

BEWARE! They will replace parts incorrectly, and not fix them - claiming the customer responsible for the incorrect work, or better yet accusing the customer of wrecking the vehicle. DRIVE OUT OF STATE i them - claiming the customer responsible for the incorrect work, or better yet accusing the customer of wrecking the vehicle. DRIVE OUT OF STATE if you have to, but don't take your car to this spineless dealership! Management there won't even acknowledge your concerns - even if everything is properly documented. More

Overall, I think the dealership will treat most people very well. I always dress down when shopping for a car, because I'd rather save a few bucks than be fawned all over. I had a hard time getting a Le very well. I always dress down when shopping for a car, because I'd rather save a few bucks than be fawned all over. I had a hard time getting a Lexus saleman to offer to help me. As I walked toward them, they'd scurry away, repelled by my sweatshirt and jeans. If you dress down, then you can choose the salesman you want to work with rather than being approached by whoever wanders over, attracted by your nice suit and the dollars hanging out of your pockets. Jermal was very professional and treated me well even though it was "obvious" I wouldn't be paying sticker for a new car. He was the only one who approached me and offered to assist. I looked at used cars and I think the prices were good, especially when compared with what other dealerships were asking for other very similar cars. Ulimately the only reason I didn't buy was because of the fantastic incentives on the brand new cars at the time. Otherwise, the price would have been very good, with very little haggling. The finance guy was also very nice and up front about the price. I totally recommend. More