Tom Wood Lexus

Mantunance errors After I got home the light of engine is turned on. I was planning to travel in the next day morning but this issue changed my plan and my mood. Becaus After I got home the light of engine is turned on. I was planning to travel in the next day morning but this issue changed my plan and my mood. Because I thought my engine is damaged. Bad thing is that I live in the south and that mean I need to drive 45 minuets to get back to Tom lixus. After I came to them they fixed the problem and I have told that this is the mantunance fault because they missed something. Any way, that is scarred me too much and I expect from Tom Wood Lexus apology in such as free change oil in the next visiting. Thanks Alarifi More

Excellent Customer Service! It’s always a great experience at Tom Wood Lexus and the experience is enhanced by the customer service we receive from Travis Keller. He’s always att It’s always a great experience at Tom Wood Lexus and the experience is enhanced by the customer service we receive from Travis Keller. He’s always attentive and works diligently to help with anything we need. His service has been consistent and is a great representative for Lexus. More

Travis Keller = Amazing!! Since the first time we brought our cars to Lexus, Travis made us feel welcomed. His honesty and caring approach towards our needs is always well appr Since the first time we brought our cars to Lexus, Travis made us feel welcomed. His honesty and caring approach towards our needs is always well appreciated. I don’t speak the maintenance language, but Travis takes his time to explain the complexities of how dealer maintenance works. He has changed my mind on the dealer expectations for the better! More

Fantastic buying experience The entire deal was pleasing and very reassuring as it relates to throughput, and attention to every nuance per my new car purchase. Matt was awesome The entire deal was pleasing and very reassuring as it relates to throughput, and attention to every nuance per my new car purchase. Matt was awesome! More

leased Lexus experience I worked with an excellent team. They gave me the best possible service and I am very pleased with my Lexus and I am confident that I made the right c I worked with an excellent team. They gave me the best possible service and I am very pleased with my Lexus and I am confident that I made the right choice. More

Disappointed in customer service I arrived at 4:25 to drop off my car for an oil change and a new set of tires. I was greeted in the garage and told a service consultant would be with I arrived at 4:25 to drop off my car for an oil change and a new set of tires. I was greeted in the garage and told a service consultant would be with me shortly. After several minutes standing in the garage, I was asked to wait in the lounge. After 25 minutes in the lounge, I stopped an employee and asked for help. He asked my name and left. He returned 5 minutes later asked for the spelling of my name. Several minutes later he walked me down to Travis Keller. I left at 5:30. The next afternoon I inquired via text and voice message on the status of my car, and wanting to know if an alignment would be necessary. Travis did not respond. The operator recognizing my voice on my third call asked if she could help me and she was able to tell me my car was on hold, but not what that meant. Shortly after I received a text message from Shanan Willis that my tires had not arrived. Wednesday afternoon I received a text from Shanan that an alignment was recommended, which I completely forgot about, and agreed. Shortly after I received a text that my car was ready for pick up. When I arrived Wednesday afternoon I stood again in the garage for over 10 minutes waiting for some kind of acknowledgement. I was taken to a service consultant whose name I did not get. After paying my bill I asked for a copy of the maintenance check by the mechanic. Apparently, it was not done or not updated since it still recommended tires and other maintenance items I had done during my last visit. I am very disappointed in this level of service and if I had not recently purchased a new RX would consider doing business elsewhere. More

Great The customer service and everything was amazing! Sean was efficient and helpful, and gave us so much information! I love my car, and my husband (who i The customer service and everything was amazing! Sean was efficient and helpful, and gave us so much information! I love my car, and my husband (who isn't a Lexus fan) left saying I think I love Lexus simply because of the customer service!!!!!! More

Great service! Tom Wood Lexus Service Shannan is wonderful! Always so kind and polite. She listens and ensures she is communicating customer needs and issues. Great follow through! I alwa Shannan is wonderful! Always so kind and polite. She listens and ensures she is communicating customer needs and issues. Great follow through! I always chose Shannan when scheduling my appointment because I know it will make for a better experience! More