Tom Wood Lexus

Very impressed and pleased! I was impressed from the very start. Our sales person, Alex, answered all our questions, was patient with us, did not pressure us at any point, and m I was impressed from the very start. Our sales person, Alex, answered all our questions, was patient with us, did not pressure us at any point, and made us feel very comfortable about our purchase. He clearly explained our options. When we wanted to look at a few different vehicles, he was prompt to allow us to check them out. I appreciated his professionalism and demeanor throughout the sales process. It will be a pleasure to have him as our point person in the future if we have questions or need advice about the car or the car's service. More

Fantastic!! Very knowledgeable and straight to the point, cant wait to drive and experience the LEXUS SERVICE .I will recommend to all my friends and family the L Very knowledgeable and straight to the point, cant wait to drive and experience the LEXUS SERVICE .I will recommend to all my friends and family the LEXUS PLUS EXPERIENCE!! More

Easy Peasy Easiest purchase ever! Spoke to Joe on the phone and told him what I was looking for. He found the exact car I wanted. He brought it to me in Colum Easiest purchase ever! Spoke to Joe on the phone and told him what I was looking for. He found the exact car I wanted. He brought it to me in Columbus, set it up, explained the many wonderful options and settings and it was done! No hassle, no bickering, didn’t even go to the dealership. Gave him a check and this great car is mine. More

Excellent service The lexus plus dealer makes the experience to buy a car so much better. Dealing with one individual the whole time instead of 5 different financial ma The lexus plus dealer makes the experience to buy a car so much better. Dealing with one individual the whole time instead of 5 different financial managers is a very satisfying process. Alex Green was very professional and his positive attitude made the experience better. More

Easiest Car Buying Experience Ever I hate buying cars. The process makes my stomach churn. Needing a car, I was shopping online, found a car nearby that fit our needs. From the online c I hate buying cars. The process makes my stomach churn. Needing a car, I was shopping online, found a car nearby that fit our needs. From the online chat to the quick call back from a real person I decided to take a personal look at the car. Alicia was helpfully persistent finding a better option than the car that brought me in and encouraged me to take a drive. Once a decision to move forward was made, Erika took over. Single point of contact, above board pricing, excellent warranty all made a difference. Very pleased with purchase and the experience. More

Great Service I always receive fantastic customer service here. Greg is amazing and always great to work with. That definitely keeps me coming back!! Thanks agai I always receive fantastic customer service here. Greg is amazing and always great to work with. That definitely keeps me coming back!! Thanks again guys! More

Excellent service experience! Pulled into Tom Wood LEXUS for my 7:30 appointment and they were waiting for me with a smile. The had an new loaner Waiting. I was in and out within m Pulled into Tom Wood LEXUS for my 7:30 appointment and they were waiting for me with a smile. The had an new loaner Waiting. I was in and out within minutes. Took care of my business for the day. Picked my car up clean and was carefully explained what maintenance they performed. You just can’t raise the bar any higher. Very professional and all I can say is wow! More

Perfect service! I brought my car in for routine maintenance.. The service was perfect from my service advisor, Cody to my mechanic, Ron. I never go anywhere else! I I brought my car in for routine maintenance.. The service was perfect from my service advisor, Cody to my mechanic, Ron. I never go anywhere else! I only waited a half hour but I could have had a car if I did not have time to wait.. Awesome! More

Oil Change/Tire Rotation My experience at TW Lexus was extremely enjoyable and easy. Cody Schuler was the one who managed my service and he was key. Cody was very profession My experience at TW Lexus was extremely enjoyable and easy. Cody Schuler was the one who managed my service and he was key. Cody was very professional and easy to work with. He texted me updates on the status of my service and let me know about additional recommendations on my vehicle. My wife and I are currently building a house so we were hoping to avoid additional cost right now. Cody let me know what recommendations were critical to fix now and what I could do later. Cody was great and I would recommend him to anyone. More

Brakes and Alignment Had vehicle in for new front brake pads. While in, also asked that alignment be checked, as I just bought new tires. Vehicle needed slight alignmen Had vehicle in for new front brake pads. While in, also asked that alignment be checked, as I just bought new tires. Vehicle needed slight alignment. Nice part was that dealership cut alignment price being that I had just paid for one 2 months ago. Ridiculous that it is needed so regularly on the horrible roads, but grateful dealership understood frustration and worked with me. More