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Tom Wood Lexus

Indianapolis, IN

4.9
1,242 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,242 Reviews of Tom Wood Lexus

November 14, 2022

I was out of town and needed help with my Lexus LS. Both Alicia and Mike were outstanding in correcting my problem. Mike kept me informed and discussed options for correcting my problem. The service w More

by Wellemej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann, Alicia
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Nov 14, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Alicia, Mike, and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

Staff are friendly, courteous and professional. They explain costs and services well and allow you to choose rather than pressure you. More

by OctagonL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Report | Print
Nov 14, 2022 -

Tom Wood Lexus responded

Thank you for the lovely shoutout to our team here at Tom Wood Lexus! We hope to see you again next time!

November 11, 2022

Tom Wood sales and service people throughout the lease and lease buyout were always helpful and handled in a professional manner. More

by Edmund Schisler
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
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Nov 14, 2022 -

Tom Wood Lexus responded

Edmund, thank you for reviewing us! We are so glad to hear that Tom delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Tom Wood Lexus!

November 11, 2022

Dakota was excellent. He kept us informed of progress and made certain items we requested were done. This was a much better experience than a few weeks ago. I would reques More

by Pixie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota.
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Nov 11, 2022 -

Pixie responded

Dakota was excellent. He kept us informed and made certain all our requests were done. This was a much better experience than a few weeks ago. We would request to work with Dakota next time we visit.

Nov 18, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that Dakota delivered such an outstanding service experience. We appreciate you giving us another chance and hope to see you back again at Tom Wood Lexus. Safe travels!

November 09, 2022

I have 2 Lexus vehicles. Besides the 450H suv and sc 430 being the best, I can always depend on the service. Customer service is the best! Shout out for Kevin who was o More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in service was on it!
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Nov 09, 2022 -

Tom Wood Lexus responded

Chris, thank you for the great review! We are so glad to hear that you are confident in Kevin and the Tom Wood Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

November 04, 2022

Dealership provides exceptionally friendly and knowledgeable service. Service keeps in touch as to the progress of service. More

by Rcsutton50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
Nov 04, 2022 -

Tom Wood Lexus responded

Thank you for this great rating! Tom Wood Lexus strives to deliver communicative and expert service to our customers. We hope you think of us for all of your Lexus needs!

November 04, 2022

Staff is very friendly and knowledgeable. They also keep you informed about what us needed for your car and how loony it might take. More

by lakelemon4me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Report | Print
Nov 04, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

Ron Rice is an outstanding technician and we do not trust our car with anyone else. More

by debbiedean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas, Ron Rice, Ryan Garland
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Oct 28, 2022 -

Tom Wood Lexus responded

We are thrilled that Ron and the team gave you a five-star experience! Thank you for choosing Tom Wood Lexus and for sharing your feedback. Drive safely!

October 26, 2022

I appreciate the proactive approach. My experience was great. Booking appointment is very easy and the staff is very helpful by offering and providing loaner vehicle while my car is bein More

by arwin.adityavarna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Report | Print
Oct 27, 2022 -

Tom Wood Lexus responded

Our team is always happy to help you out! Thanks for supporting Tom Wood Lexus and please let us know if you need anything down the line!

October 26, 2022

I was really impressed by how I was greeted and how the service specialist explained everything to me , I was in and out . Five stars ⭐️ from me I will be back again for sure. More

by Elymarco1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk 5 starts
Report | Print
Oct 26, 2022 -

Tom Wood Lexus responded

We are delighted that our team was so welcoming and attentive! Thank you for coming to Tom Wood Lexus and for stopping by to leave a review. Drive safely until we see you next!

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