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Tom Wood Lexus

Indianapolis, IN

4.9
1,244 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,244 Reviews of Tom Wood Lexus

November 25, 2021

Shanan is wonderful. Great communicator. She explains Shanan is wonderful. Great communicator. She explains what’s needed and gets organized and always has a loaner ready. More

by Susan9groen@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson willis
Nov 29, 2021 -

Tom Wood Lexus responded

Thank you for the great review, Susan! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Shanan. Drive safely, and we hope to see you back at Tom Wood Lexus!

November 24, 2021

Very professional consultant explained all issues patiently and the service provided was very satisfied. I really appreciate Tom wood Lexsue. Thank you. More

by Nengyu Yang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Nov 27, 2021 -

Tom Wood Lexus responded

It was our pleasure to assist you, Nengyu! Thank you for taking time to post about your recent visit to Tom Wood Lexus and share such positive feedback. We hope to see you down the road!

November 24, 2021

Always great customer service and vehicle service. Love the loaner vehicle program they offer. Turn around time is great. More

by tkhawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
Nov 29, 2021 -

Tom Wood Lexus responded

We're delighted to learn that you had a great visit, courtesy of our team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. Thanks so much for choosing Tom Wood Lexus!

November 03, 2021

Shanan goes beyond the standard quality of personal care for her customers! She answers all my questions, text messages to stay in contact throughout the service appointment, explains all the findings of th More

by drgmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanan Willis-Jackson
Nov 03, 2021 -

drgmg responded

Shanan represents Tom Wood Lexus with professionalism, courtesy, efficiency and kindness.

Nov 03, 2021 -

Tom Wood Lexus responded

Thanks for reviewing Tom Wood Lexus! We're pleased that Shanan was informative, helpful, and wonderful to work with. Thanks for sharing your kid words and we will see you again when you need us next.

October 30, 2021

The service was prompt, courteous and efficient. The representative I worked with explained things very well. More

by Leeaglasscock
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Nov 01, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

October 28, 2021

Great customer service. Yjey were very accommodating to our time and travel needs for car service. More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in the service department.
Oct 28, 2021 -

Tom Wood Lexus responded

Marilyn, thanks for taking the time to leave this great review of Tom Wood Lexus! We're pleased that Yjey was accommodating and helpful.

October 27, 2021

Tom Wood was fair fast and efficient,please with salesperson and team support! If you like Lexus buy it from Tyler at Tom Wood More

by mikekingcole8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher
Oct 27, 2021 -

Tom Wood Lexus responded

Thanks for the five-star review! The team at Tom Wood Lexus is happy to hear we could provide you with a positive experience. See you next time and enjoy your new car!

October 27, 2021

I’ve purchased several cars from various Tom Wood dealerships. My experience at Tom Wood Lexus from sales to every service has been nothing short of exemplary. If you want your car purchase to be a l More

by tt2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Young, Michael Smith
Oct 27, 2021 -

tt2k responded

Thank you!

Oct 27, 2021 -

Tom Wood Lexus responded

We do our best to ensure nothing but a positive experience for each of our guests that walk through our door, and we are so glad our commitment to our customers stood out to you. Thank you for choosing Tom Wood Lexus and we wish you many safe and happy miles!

October 27, 2021

Excellent service. Got me in the same day within hours. Excellent customer relations and left me wanting to come back. More

by Atifzafar15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Moss, Katelyn Stahl
Oct 27, 2021 -

Tom Wood Lexus responded

This review is music to our ears! Thank you for trusting Tom Wood Lexus with your business and your vehicle, we are proud to have earned your continued support. Happy driving until we see you next!

October 22, 2021

I appreciated Mike McCann responding to my need for immediate tire repair and getting me into a loaner car. More

by Mrenninger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Oct 22, 2021 -

Tom Wood Lexus responded

We are so happy to hear we could accommodate you and repair your tire, and will certainly let Mike know he made all the difference in what could have been a stressful situation. Have a great day! - The Tom Wood Lexus Team

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