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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

January 09, 2021

This is the third Certified Pre-Owned Lexus I’ve bought here. Our Sales associate,Zach, was a pleasure to work with, a true professional. More

by rppoet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Jan 11, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review Tom Wood Lexus. We're proud to have earned your continued support and we are thrilled to hear that Zach is always such a pleasure to work with. We hope you are enjoying your vehicle and we look forward to working with you when you're in the market for #4!

January 07, 2021

My service rep was Dakota. He was very professional and took the time to answer all my questions. A very good rep for Tom Wood Lexus More

by Jpselvey
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dakota
Jan 07, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such an exceptional experience working with Dakota. Drive safely, and we hope to see you again at Tom Wood Lexus!

January 01, 2021

At a time when customer service is greatly lacking, Tom Wood stands out proving great customer service and no pressure buying process. We are a repeat buyer and Tom Wood consistently delivers. More

by D Lang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Card, Mike Word
Jan 05, 2021 -

Tom Wood Lexus responded

It means a lot to hear that our service stands out to you. Thank you so much for your repeat business! We are grateful to have you as part of the Tom Wood Lexus family and look forward to our continued relationship.

December 31, 2020

My experience was 100 percent positive. Our salesperson was a treasure. We returned a leased car and drove off with another-our FIFTH Lexus-with amazing efficiency. More

by RCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn...
Dec 31, 2020 -

Tom Wood Lexus responded

Thanks for this stellar review! We are thrilled that our team helped you drive away with a new Lexus. We are grateful for your business and hope to work with you again in the future! - Tom Wood Lexus Team

December 29, 2020

For just a basic oil change and tire rotation it was extremely expensive. Even if you include the multi point inspection it is much cheaper elsewhere. Also, it should not take 2 1/2 hours to complete. More

by Tfanning
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Dec 30, 2020 -

Tom Wood Lexus responded

Thank you for your feedback. I tried to contact you on your cell phone to discuss, but your voicemail was full with messages. When a guest has such a strongly worded review, I truly like to reach out and discuss, and obviously apologize. I will try again to reach out. In the meantime, if it is convenient, please feel free to contact me on my personal cell (317) 586-5485. Bart Schlosser – General Manager

December 27, 2020

Corey was an excellent salesman. He made the transaction very easy and seamless. He has been there for over 5 years and is probably one of the best sales people to work with. More

by Artbuyer1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Dec 28, 2020 -

Tom Wood Lexus responded

Thank you for posting about your 5-star experience with Corey at Tom Wood Lexus! We're happy to hear that he continues to impress you by providing exceptional service!

December 22, 2020

Zach Soutendijk provided me with one of the best purchasing experiences I've ever had! It was so nice to go into a dealership and never feel like I was being taken advantage of. He explained everyth More

by 17RX350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Dec 22, 2020 -

Tom Wood Lexus responded

For you to say this was one of your best car-buying experiences ever makes our day! We are delighted to hear that Zach guided you through the process with straightforward service. Thank you for recommending him and reviewing Tom Wood Lexus!

December 19, 2020

Staff was courteous and professional. They explained and resolved the issues. A clean loaner car was provided as promised. I am pleased with their services. More

by Vsarin
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 20, 2020 -

Tom Wood Lexus responded

Thank you for the five-star review! We appreciate your business and are happy to hear that you had such an exceptional service experience working with the Tom Wood Lexus team. Safe travels, and hope to earn your support again down the road!

December 16, 2020

Have always been pleased with the service at Tom Wood. Erin Maglinte has been my service rep for several years and does a great job. More

by NathanB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
Dec 16, 2020 -

Tom Wood Lexus responded

Nathan - thank you for your confidence in Tom Wood Lexus. It is wonderful to hear that Erin continues to provide you with great service. We look forward to taking care of you next time!

December 16, 2020

Our recent vehicle purchase from Tom Wood Lexus was exactly what we were looking for....professional, efficient and enjoyable! Thanks to the entire Tom Wood team! More

by LD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Dec 16, 2020 -

Tom Wood Lexus responded

We couldn't have asked for better feedback! It was such a pleasure doing business with you. From all of us here at Tom Wood Lexus, thank you, and enjoy your new car!

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