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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

November 02, 2020

Wonderful. Tech seemed like he really cared. Greatly appreciate even went as far as to help my wife with the radio. Could not be happier. More

by Rjdamico765
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
Nov 02, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to review us! It is wonderful to hear that you and your wife had such an excellent experience working with the Tom Wood Lexus team. We appreciate your support and hope to see you again down the road!

October 31, 2020

Zachary was very helpful during our two “pre-purchase” visits and was very efficient when we came in to make the purchase. The tech specialist (Steve?) was very helpful setting up the Apple CarPlay. More

by Richard
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Nov 02, 2020 -

Tom Wood Lexus responded

Richard, thank you for taking the time to leave us a review! We are so glad Zachary and Steve took good care of you here at Tom Wood Lexus, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

October 31, 2020

Tom Wood Lexus service dept. is second to none. Very professional staff. Very polite and very knowledgeable about all services. I would highly recommend them. More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 02, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Lexus, and we look forward to your next visit!

October 23, 2020

Doug Rominger, with Tom Wood Lexus, did a great job getting me into a 2017 ES 300! He also arranged a favorable trade for my RX 350 More

by p.seoane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Oct 23, 2020 -

Tom Wood Lexus responded

Congratulations on your 2017 Lexus ES 300! We are so happy to hear that Doug assisted with your trade-in and purchasing process. Thank you for trusting your business to Tom Wood Lexus.

October 21, 2020

Everyone at Tom Wood was very respectful, and friendly. Our salesman, Zach was helpful and did not push us or pressure us in any way. More

by H-D 1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Oct 22, 2020 -

Tom Wood Lexus responded

We are so glad to hear that you had a pressure-free car-buying experience working with Zach and our Tom Wood Lexus team. Thank you for trusting us with this purchase! We hope you absolutely love your new car.

Oct 22, 2020 -

H-D 1972 responded

Thank you. We haven’t had a chance to drive it much yet. But so far we are very happy with the vehicle and with Tom Wood.

October 16, 2020

Very pleased with the dealerships ability to dealer trade and obtain our vehicle of choice. Brie was very helpful and proactive in taking action on our request. More

by Pattiellis2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brie Christopher, Zachary Soutendijk
Oct 16, 2020 -

Tom Wood Lexus responded

Thank you for the review, Pattie! There is nothing we love more than hearing you had a great experience, and we appreciate you taking the time to shout out Brie. Congratulations on your new vehicle and safe travels! We hope to see you back at Tom Wood Lexus for your first oil change!

October 15, 2020

The entire buying process from Tom Wood Lexus was a pleasure. Zach was our primary salesperson and Betty also assisted. They were courteous, professional and knowledgeable. Everything was explained in More

by ahmud1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty Wills, Zachary Soutendijk
Oct 16, 2020 -

Tom Wood Lexus responded

Thank you for leaving Tom Wood Lexus a 5-star review! It's fantastic to hear that Zach & Betty were such a pleasure to work with during your visit. Hope to see you next time!

October 14, 2020

We always have our Lexus service at Tom Wood Lexus. Our Lexus Service consultants are Erin Alberts Maglinte. and Shanan Jackson-Willis. They are excellent at their jobs. They are professional and polite. T More

by Lexus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Wills, Brooke Bell
Oct 15, 2020 -

Tom Wood Lexus responded

Feedback like this just makes our day! Erin and Shanan are both incredible members of the Tom Wood Lexus team, and we can't thank you enough for taking the time to share these kind words about your experience working with them. It's always a pleasure assisting you and we look forward to seeing you back here next time!

October 13, 2020

Dealership is fine, service manager is fine, mechanics are incompetent. Did not find or fix my electrical problem. If the Lexus dealer can’t fix a Lexus, where do you go? I am not happy! I have to get rid More

by Cottynewman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Oct 25, 2020 -

Tom Wood Lexus responded

Thank you for your feedback. Alex Gardiner contacted you, and hopefully we have communicated what is necessary for repair. If still have any questions, please feel free to reach out to me on my personal cell (317) 586-5485. Bart Schlosser - General Manager.

Oct 25, 2020 -

Cottynewman responded

Alex Gardiner did contact me however my car is not fixed. They said it has an electrical issue and they can’t find it. Not acceptable! A lexus dealer should be able to fix any problem with a lexus. Of course I’m not happy! No surprise there!

Oct 28, 2020 -

Tom Wood Lexus responded

It is my understanding you are out of town. When you return, please contact Alex or myself at (317) 586-5485. Thank you. Bart Schlosser - General Manager

October 12, 2020

My service advisor was courteous. He took the time to explain the services I received and to explain what I can expect at my next visit. More

by Andie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Sullivan
Oct 12, 2020 -

Tom Wood Lexus responded

Thank you, Andie, for trusting Tom Wood Lexus with your vehicle. We look forward to taking care of you during your next service visit.

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