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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

September 22, 2020

Cody is the best service person at Tom Wood Lexus....,professional, courteous and attentive to details. Can’t say enough good things about this dealership and staff. More

by rseckerle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Sep 22, 2020 -

Tom Wood Lexus responded

Thank you for the review! We are so glad you enjoyed working with Cody here at Tom Wood Lexus, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

September 22, 2020

Took my car in early Monday for 30,000 service and a couple of recalls. Had waited 6 weeks to make sure the parts were in. Service Advisor did not return any of my calls or texts. On Thursday, called More

by gceryak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
Sep 24, 2020 -

Tom Wood Lexus responded

George- Thank you for providing your feedback on your recent service visit with us. Thank you for also giving me the opportunity to answer some remaining questions you had about the diagnosis of your vehicle. I sincerely appreciate you taking the time to discuss your experience with me today and I look forward to meeting you on October 7th during your service appointment. – Ashley

September 22, 2020

It has been a while since I’ve bought a vehicle. I really felt the process was best car buying experience I’ve ever had. I came into contact with only 3 people and each person was professional and eager to a More

by Powell.cynthia4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Sep 23, 2020 -

Tom Wood Lexus responded

Thank you so much for taking the time to leave us a review! We are so glad you enjoyed working with our team at Tom Wood Lexus, and it means a lot to know that we earned your recommendation. Safe driving in your newly purchased vehicle!

September 22, 2020

Erin is always responsive and I appreciate her arranging pickup of my vehicle. I appreciate my vehicle being clean and delivered in a timely manner. More

by njlopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin M
Sep 22, 2020 -

Tom Wood Lexus responded

Thank you so much for being part of the Tom Wood Lexus family! We are overjoyed to hear that you can depend on Erin for excellent service, every time. We look forward to your next visit with us!

September 22, 2020

been a loyal customer for 25+ years. service one of the main reasons i continue buying Lexus automobiles. the loaner car availability has become an issue once or twice where the service person could not lo More

by drmarkgraves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cody shuler, Joe Brumfield
Sep 24, 2020 -

Tom Wood Lexus responded

Dr. Graves – We are grateful for your Tom Wood Lexus loyalty over the past 25 years. Thank you! I appreciate you taking the time to speak with me regarding the loaner issue that arose during your last service visit with us. We, as a service team, are looking at where that breakdown in the process occurred and how it can be prevented in the future. Thank you again. – Ashley

August 31, 2020

Tom Wood Lexus experience was prompt and thorough. I would highly recommended their service dept. Cody took great care of the issues with my vehicle. More

by bflog72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Aug 31, 2020 -

Tom Wood Lexus responded

It's wonderful to hear that Cody took excellent care of you and your vehicle. Thank you so much for recommending our service department! If any future issues should arise, the Tom Wood Lexus team will be here to help.

August 26, 2020

Betty at Tom Wood Lexus was very professional and enthusiastic about the Lexus brand. Very informative and knowledgeable. She made the car buying experience fun !! More

by repeld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Betty Wills, Joe Brumfield
Aug 26, 2020 -

Tom Wood Lexus responded

Thank you for the review! We are so glad you had a good experience working with Betty here at Tom Wood Lexus, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your newly purchased vehicle!

August 26, 2020

Sam was a pleasure to work with and very professional. He had everything ready for me when I dropped off my car early in the morning. The problem was diagnosed with a quote a few hours later. I would highly More

by Kristyfrigge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Aug 26, 2020 -

Tom Wood Lexus responded

Kristy, thank you for taking the time to leave us a review! We are so glad you enjoyed working with Sam here at Tom Wood Lexus, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

August 25, 2020

Always a great experience working with Joe. He honestly deserves any opportunities for promotion. I really have nothing else to say here but will meet 25 word requirement. More

by Shawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
Aug 25, 2020 -

Tom Wood Lexus responded

Thank you so much, Shawn! We are delighted that you can depend on Joe for excellent service. - Tom Wood Lexus team

August 25, 2020

Cody was great and got me a loaner easily. He kept in touch with me during my service. I love Lexus! But adding on words to make the minimum is ridiculous More

by Jmoo588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Aug 26, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Cody here at Tom Wood Lexus, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

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