Tom Wood Lexus

Dealership is fine, service manager is fine, mechanics are incompetent. Did not find or fix my electrical problem. If the Lexus dealer can’t fix a Lexus, where do you go? I am not happy! I have to get rid are incompetent. Did not find or fix my electrical problem. If the Lexus dealer can’t fix a Lexus, where do you go? I am not happy! I have to get rid of the car. It has 50K miles on it. More

My service advisor was courteous. He took the time to explain the services I received and to explain what I can expect at my next visit. explain the services I received and to explain what I can expect at my next visit. More

Erin is always responsive and I appreciate her arranging pickup of my vehicle. I appreciate my vehicle being clean and delivered in a timely manner. pickup of my vehicle. I appreciate my vehicle being clean and delivered in a timely manner. More

been a loyal customer for 25+ years. service one of the main reasons i continue buying Lexus automobiles. the loaner car availability has become an issue once or twice where the service person could not lo main reasons i continue buying Lexus automobiles. the loaner car availability has become an issue once or twice where the service person could not locate the vehicle prearranged for me which took way too much of my time at drop off. More

Cody is the best service person at Tom Wood Lexus....,professional, courteous and attentive to details. Can’t say enough good things about this dealership and staff. Lexus....,professional, courteous and attentive to details. Can’t say enough good things about this dealership and staff. More

Took my car in early Monday for 30,000 service and a couple of recalls. Had waited 6 weeks to make sure the parts were in. Service Advisor did not return any of my calls or texts. On Thursday, called couple of recalls. Had waited 6 weeks to make sure the parts were in. Service Advisor did not return any of my calls or texts. On Thursday, called service manager. Finally got my car on Thursday. Work not completed! More

It has been a while since I’ve bought a vehicle. I really felt the process was best car buying experience I’ve ever had. I came into contact with only 3 people and each person was professional and eager to a felt the process was best car buying experience I’ve ever had. I came into contact with only 3 people and each person was professional and eager to assure I felt comfortable and valued throughout. I am definitely recommending this dealership to my friends. More

Tom Wood Lexus experience was prompt and thorough. I would highly recommended their service dept. Cody took great care of the issues with my vehicle. would highly recommended their service dept. Cody took great care of the issues with my vehicle. More

Betty at Tom Wood Lexus was very professional and enthusiastic about the Lexus brand. Very informative and knowledgeable. She made the car buying experience fun !! enthusiastic about the Lexus brand. Very informative and knowledgeable. She made the car buying experience fun !! More

Sam was a pleasure to work with and very professional. He had everything ready for me when I dropped off my car early in the morning. The problem was diagnosed with a quote a few hours later. I would highly had everything ready for me when I dropped off my car early in the morning. The problem was diagnosed with a quote a few hours later. I would highly recommend him and this dealership. More