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Tom Wood Lexus

Indianapolis, IN

4.9
1,229 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,229 Reviews of Tom Wood Lexus

March 07, 2021

The staff was very friendly and courteous. Everyone was helpful and eager to please. I would definitely patronize Tom Wood Lexus again. We liked working with Mr Doug Rominger. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rominger and Steve Card
Mar 08, 2021 -

Tom Wood Lexus responded

Don - Thank you so much for shopping with us at Tom Wood Lexus! We are delighted to hear that Doug and our team provided helpful service which earned your business. Hope to see you down the road!

March 04, 2021

My service was excellent! Shanan did an excellent job. The loaner car program is a huge asset. I will return again and recommend Shanan. Thanks. More

by Misha. Rabinowitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Mar 04, 2021 -

Tom Wood Lexus responded

Misha, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Lexus, and we will certainly let Shanan know that you appreciate the help. We look forward to your next visit!

March 03, 2021

I have visited a lot of dealership in Indianapolis but Tom Wood Lexus without any doubt belongs to the top tier. There is always a touch of excellence in everything. My Advisor was the best in the dealer More

by anzekwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota, Almeida
Mar 03, 2021 -

Tom Wood Lexus responded

This feedback means the world to us! Thank you for your business and your confidence in our team. We look forward to welcoming you back to Tom Wood Lexus next time!

February 28, 2021

Would recommend their service department without reservation! Sam in service is great! We live in Texas and our son is in college in Indiana with our Lexus. Sam has been great to work around our son More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Mar 02, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you and your son here at Tom Wood Lexus, and we will certainly let Sam know that you appreciate his help. It means a lot to know that we have earned your recommendation, and we look forward to working with you again!

February 25, 2021

Everything was done on-time. From the drop off and the loaner car waiting, to my service being finished. Additionally, their customer service was great, especially from Dakota. I felt the environment was More

by J. Wide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota
Feb 25, 2021 -

Tom Wood Lexus responded

It was our pleasure to work with you! Thank you for supporting Tom Wood Lexus and highlighting Dakota's great work. We look forward to welcoming you back for your future service needs!

February 25, 2021

An incredible experience, as always. Fast, efficient, and high level of expertise. Everything I’ve come to expect when I come here. Easily the best dealership around. More

by Corkscrew1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Feb 25, 2021 -

Tom Wood Lexus responded

Your glowing review makes our day! Thank you for your confidence in Tom Wood Lexus, and for your business. Safe travels until we see you next!

February 20, 2021

Attentive And efficient They did a great job of staying in contact with me, presenting me with options aligned with what I needed. Fast response with the financing options. I made the entire process smooth More

by Karina.Marie.1900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rominger, Alicia Crutcher
Feb 22, 2021 -

Tom Wood Lexus responded

There is nothing better than hearing that our team made car-buying easy and efficient! Thank you for choosing Tom Wood Lexus and congratulations on your new ride!

February 17, 2021

Great friendly place would recommend , while waiting on Car to get service. The people were very friendly telling me where The snacks and drinks were located. Also asked if I wanted to use one of their c More

by Jowanna. Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 17, 2021 -

Tom Wood Lexus responded

Jowanna - Thank you for the review! Hearing that you had such a seamless service experience working with us made our day, and we appreciate you taking the time to share. Drive safely, and we hope to see you again at Tom Wood Lexus!

February 11, 2021

Quick and efficient service and excellent customer relations. Dakota is a people person they pays attention to details. Being a Lexus customer for over 25 years would never have my vehicles derived an More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor Dakota Alameda
Feb 12, 2021 -

Tom Wood Lexus responded

Denise, thank you so much for your years of business! We appreciate your confidence in our team and your mention Dakota's great work. We look forward to working with you for a long time to come at Tom Wood Lexus!

February 08, 2021

Tom Wood Lexus is a real game changer in the car buying experience. We purchased from out of state. Katelyn was in constant communication answering any questions we had and helping us get all the paperwo More

by Rachel DOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Feb 08, 2021 -

Tom Wood Lexus responded

Hi Rachel - Thank you for the great feedback! We are proud to have earned your business and happy to hear that you had such a successful experience working with Katelyn. Congratulations on your new vehicle, and drive safely! We are wishing you any happy miles down the road! - The Tom Wood Lexus team

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