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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

August 24, 2020

I’ve been with Tom Wood Lexus for over 10 years I love the facilities the staff I’ve been very satisfied with the showmanship and of course Shanan💯 More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson – Willis
Aug 24, 2020 -

Tom Wood Lexus responded

Hi Thomas - Thank you for your loyalty to Tom Wood Lexus! We appreciate your business over the years and are so happy to hear that you have had such great experiences. Safe travels and we hope to see you back soon!

August 24, 2020

Everyone at Lexus always has my back lol they are kind and considerate and always make me feel at home. Thank you Alex for taking care of my recall situation in a very expedient manner. More

by Jeanneguio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander sweet, service department, Joe Brumfield
Aug 25, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are grateful to have you as a customer here at Tom Wood Lexus, and it means a lot to hear you say that we always have your back. We will certainly let Alex know that you appreciate the help, and if you ever need anything else, don't hesitate to come back and see us again!

August 18, 2020

We had a great experience. Wonderful staff and not haggling is awesome! Knowledgeable about their product. Welcoming, friendly smiles. They maintain the facility in a neat and clean order. More

by Jacque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Aug 18, 2020 -

Tom Wood Lexus responded

Jacque, thank you for the review! We are so glad you had a great experience working with our team at Tom Wood Lexus, and we will be sure to pass along your kind words. We hope to see you again sometime!

August 17, 2020

Everyone was very courteous and professional. Couldn’t ask for a better car buying experience and that includes the technicians. Above and beyond at Tom Wood Lexus. More

by johnc.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone I came in contact with. , Mike Word
Aug 18, 2020 -

Tom Wood Lexus responded

John, thank you for posting about your fantastic experience with our Tom Wood Lexus team. We're proud to have earned your 5-stars and we look forward to taking care of you next time!

August 15, 2020

We started our serch with Germain Lexus in Columbus Oh. A great dealership we had worked with prior. After research of local dealers we found Tom Wood to be equal to Germain. We have also searched World Wide More

by SMTLexus2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brienne Pedigo
Aug 15, 2020 -

Tom Wood Lexus responded

It's wonderful to hear that our team earned your business with their friendly and knowledgeable service. Thank you so much for allowing us the chance to assist you! We are very grateful to have you as a customer and look forward to our continued relationship. - Tom Wood Lexus team

August 07, 2020

This was a good experience. Everything was completed on time. Communication with the service representative was good also. I would definitely recommend them to others. More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Aug 07, 2020 -

Tom Wood Lexus responded

Alex, thank you for the review! We are so glad you had a good experience working with our team at Tom Wood Lexus, and we look forward to your next visit!

August 07, 2020

The Sales department was excellent!! Alicia & Doug did a awesome job setting us up with the vehicle we were interested in. The process was fast and efficient. The only issue we had was with the detail of th More

by Rzahm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug , Alicia Crutcher
Aug 07, 2020 -

Tom Wood Lexus responded

Thank you for reviewing us! We are so glad to hear that Alicia and Doug were able to get you into your new vehicle and that you are happy with your purchase. We also appreciate your feedback! It means a lot to us here at Tom Wood Lexus and we will certainly use it to improve our process. Congratulations on the new car and we hope to earn your business again down the road!

August 06, 2020

The service department person I worked with was professional and courteous. I could not be more pleased with this repair experience. I would recommend this Dealer to my family and friends. More

by dlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 06, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! Providing professional and courteous service is always the goal here at Tom Wood Lexus, and it means a lot to know that we hit the mark. If you ever need anything else, don't hesitate to come back and see us again!

August 06, 2020

Excellent service, great people. Layout allows you to watch the work in progress. (Went there for battery and starter system I inspection and repair/replacement) as well as discussion about the recalls o More

by Sang Kim
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Aug 06, 2020 -

Tom Wood Lexus responded

Sang - We appreciate you sharing these details about your recent service visit so that others will know what it's like to be a guest at Tom Wood Lexus! Thank you so much for coming to us for your repairs and recall concerns. It means a lot to see that you had a five-star experience.

August 01, 2020

Ryan is a true, knowledgeable professional. He took the time to answer all of my questions and was a pleasure to work with. I highly recommend working with him! Great experience. Thanks, Ryan! More

by achrist28
Recommend Dealer
Yes
Employees Worked With
Ryan Garland
Aug 03, 2020 -

Tom Wood Lexus responded

Thank you for taking a moment to review Tom Wood Lexus! We're thrilled to hear that Ryan was such a pleasure to work with ad customer satisfaction is our priority. Enjoy your new ride!

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