Tom Wood Lexus

Best cars best dealership This is the second car I’ve purchased from Tom Wood Lexus. The sales and service departments are second to none and the Lexus ES 350 is one of the be This is the second car I’ve purchased from Tom Wood Lexus. The sales and service departments are second to none and the Lexus ES 350 is one of the best cars available anywhere More

Staff is knowledgeable, experienced and helpful Sales person who sold me my car always comes to see me when I’m in having my car serviced. That was 5 years ago. Sales person who sold me my car always comes to see me when I’m in having my car serviced. That was 5 years ago. More

Great service and wonderful staff!! So grateful to Sam and all your staff for working to clear the problem with my car. Lovely waiting room as well as great coffee bar. I am very happy So grateful to Sam and all your staff for working to clear the problem with my car. Lovely waiting room as well as great coffee bar. I am very happy with the service and would recommend it to anyone !I feel they went above and beyond what I would’ve expected from any other dealership. Made me feel very comfortable about fixing the problem. Let’s see More

Over the top amazing Super available for any and all questions on vehicle even AFTER the sale! I have never had such an awesome experience with so many people at one deal Super available for any and all questions on vehicle even AFTER the sale! I have never had such an awesome experience with so many people at one dealership. More

120,000 mile service I was pleased with the service overall. One problem however: I asked for an estimate on tire replacement for the same tires that were on my car but wa I was pleased with the service overall. One problem however: I asked for an estimate on tire replacement for the same tires that were on my car but was given an estimate for a different tire altogether. I didn't recognize the name of the tire (Hankook) and asked if that was the tire on my car and was told "Yes, I'm pretty sure that's what's on your car". Didn't check until I got home and realized that I had Michelins on my car. I sent a message right away requesting an estimate for Michelin tires but never received a reply. More

Recall service My Lexus RX 350 and IS 250C both had recall notices and Greg Busche made the whole process very easy for me. Filling the tanks was a very appreciate My Lexus RX 350 and IS 250C both had recall notices and Greg Busche made the whole process very easy for me. Filling the tanks was a very appreciated gesture! The only surprise was that the cars had not been cleaned. More

Seamless experience - professional staff I found the car online. I called and was greeted by Alicia who was super professional. I was in Evansville and my biggest concern was making a decisio I found the car online. I called and was greeted by Alicia who was super professional. I was in Evansville and my biggest concern was making a decision without actually seeing the car in person. Alicia offered to go put her “hands on the car” to assure me of what I was getting. She gave me a full report that made me comfortable - she knew what my concerns were. Next , Alicia turned me over to Lori who took me through the purchase process. Lori got as much information she could over the phone to reduce the time I’d have to spend when I arrived. When I arrived the whole experience from showroom to signing papers was first class. What a pleasant group of people. The dealership manager even popped in to introduce himself and say thanks for buying at Tom Wood. Signing papers was cool and futuristic with the electronic tables used at Tom Wood. Lori explained things to me at each step and made the experience personal and pleasant, something I appreciated after driving 3 hours to make a big purchase. Getting the right vehicle is important, but trusting the seller to take care of you - at purchase and after , even more so. Thanks Alicia and Lori! By the way - thanks for a full tank of gas, fresh oil change and complete detail - it drove like a dream on the way home. Also, thank you for the nice gift. That was very thoughtful and a nice touch for my wife to open when I got home. More