Tom Wood Nissan

Oil change and tire rotation was. Performed. Quick, friendly service. Restroom was clean and well stocked Performed. Quick, friendly service. Restroom was clean and well stocked More

I would strongly caution anyone considering purchasing a “certified used vehicle” from this dealership. We purchased this vehicle for nearly $20,000 and were assured there was nothing wrong with it. Less th “certified used vehicle” from this dealership. We purchased this vehicle for nearly $20,000 and were assured there was nothing wrong with it. Less than 4 months later, the car completely broke down and had to be towed directly to their service department. The experience since then has been beyond frustrating. They have now had the vehicle for an entire month and have refused to provide a loaner vehicle or help cover the cost of a rental, leaving us without transportation for weeks. Communication has been terrible — phone calls constantly go unanswered, you’re routed to voicemail or an AI system, and no one ever calls back even when they specifically promise they will. To make matters worse, they are now claiming the warranty will “cover” the issue, while still expecting us to pay over $5,000 out of pocket for labor costs. That is unacceptable considering this vehicle was supposedly inspected, certified, and sold as reliable only a few months ago. This dealership clearly does not stand behind the vehicles they sell or care about their customers once the paperwork is signed. Extremely disappointed with the lack of accountability, customer service, and honesty throughout this entire process. More

⭐ 1 Star My wife had previously left a good review but after driving this vehicle for a few miles and after speaking to Ken Kassenbrock (General Manager) about my concerns, I must update my view of this d after driving this vehicle for a few miles and after speaking to Ken Kassenbrock (General Manager) about my concerns, I must update my view of this dealership and their shady practices. My opinion of Joseph the sales person is still the same, he’s excellent to work with. I might suggest him to work for an honest dealer though. I have over 20 years experience in a dealership setting so I am extremely familiar with their tactics, stances, and defenses when it comes to a customer dispute. This is my TRUE experience: We purchased a 2013 Range Rover for our 16 year old son and paid $10,000 cash for it. I’m sharing this to focus on how this dealership handled a very serious issue after the sale. In their response to my complaint, Tom Wood Nissan has relied entirely on the “AS-IS” paperwork but has not addressed my core concern: whether the vehicle was properly inspected and accurately represented before being sold. According to them, the vehicle was: * Inspected by their service department * Transferred within their dealer group * Sent to their affiliated Land Rover service department for inspection and conditioning prior to sale Given that process, there has been no explanation for how a vehicle with: * Severely corroded brake lines (which later ruptured while my 16 yr old son was driving, nearly causing a disastrous situation) * Active oil leakage with fluid pooling beneath the engine (puddles of oil laying on the skid plates, therefore hiding the leak) * A suspension system fault (happens intermittently but often enough that any certified mechanic would have caught this problem) was considered suitable for a retail sales transaction. These are not subtle issues, they are readily identifiable Mechanical and Safety conditions, especially for a manufacturer-affiliated service department that is “inspecting” a vehicle prior to offering it for retail sale. Rather than addressing my concerns, Ken’s position has been to rely on signed paperwork and offer to roll the situation into another purchase. Therefore solely continuing to keep the financial burden on my shoulders and denying any liability or responsibility. I wouldn’t have known about any of these issues if the brake line hadn’t ruptured. I had to have it towed to a reputable area service shop for repairs. They reported to me that both brake lines from the front all the way to the back were completely corroded causing the rupture and that it was gonna be a $1700 repair bill. I had to pay that out of pocket just 1300 miles after purchase. They also notified me about the valve covers severely leaking and that the oil was pooling onto the skid plates, therefore concealing the problem at the time of sale. The dealership and Ken keep going back to the fact that I was “offered a service contract” that I declined, when in fact this isn’t a warranty issue, it’s a flat out critical safety issue that they either neglected to address when they did their “inspection” because it was too expensive of a repair on a vehicle that they more than likely already owned for too much money or their inspection process for retail sale is done by incompetent technicians. Either way it’s a liability that I intend to pursue with them to the fullest extent. They were absolutely willing to let these issues become the next owners problems. I’ll let others draw their own conclusions, but I would strongly recommend having any vehicle from this dealership independently inspected before purchase and make sure you get everything in writing. As you can see from the photos all the oil spots on the blacktop. That’s not from “minor seepage” as Ken stated. More

I came in today for a oil change today at Tom Wood Nissan. We they inspected my vehicle they saw I needed VS7 fuel induction service brake system service, cooling system service, differential exchan Nissan. We they inspected my vehicle they saw I needed VS7 fuel induction service brake system service, cooling system service, differential exchange service trans fluid exchange service and my express rear brakes/rotors and pad kit disc brake. And the awesomeness of all this work was done today and work completed by 5pm. Thanks for the great service Mr.Ethan Riker and the staff and technicians. More

The service department was very thorough in helping me maintain my vehicle to make sure I received all of the necessary recommendations that my vehicle needed to stay on the road and operating at peak per maintain my vehicle to make sure I received all of the necessary recommendations that my vehicle needed to stay on the road and operating at peak performance. More

Very friendly and courteous people who care about the customer the car was in good hands at this dealership customer the car was in good hands at this dealership More

I had a 2:00 appointment for an oil change and it took over an hour and a half to get it done. I like the dealership and all the workers but I think that is way too long for an oil change. I come from Mun over an hour and a half to get it done. I like the dealership and all the workers but I think that is way too long for an oil change. I come from Muncie so I have to wait but my time is valuable too. More

Purchased a pre owned certified vehicle on 29 NOV 25 with 22,000 miles and took it in for the first service on 6 MAR 26. Dealership came back with immediate attention needed for 4 items to include replacing 22,000 miles and took it in for the first service on 6 MAR 26. Dealership came back with immediate attention needed for 4 items to include replacing all of the brakes and wheel alignment for $1400. After approving they came back and said immediate attention for $2800 because it could not be aligned and stated all 4 lower control arms were bent and needed replaced. I asked to speak to a manager - GM, sales manager or service manager. I was out on hold for 10 mins and the lady came back and said none of them were available. She said she would have the service manager call me back. She called me back several minutes later and told me it was all a mistake and that the lower control arms did not need replaced and it was aligned. This is a scam. More

Very respectful and friendly and friendly and very helpful to make to give details while waiting. helpful to make to give details while waiting. More

Dealer was able to fix unexpected issues found same day. Kept me updated on findings. Drives like new! Kept me updated on findings. Drives like new! More