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160 Reviews of Tom Wood Nissan - Service Center
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December 19, 2017
Oil , lube, tire rotation. Maintenance service on our leased Murano. Worked with Alexis Cronkright. First meeting with her. Very pleasant young lady. Spent time visiting Maintenance service on our leased Murano. Worked with Alexis Cronkright. First meeting with her. Very pleasant young lady. Spent time visiting with our salesman, Mike Henderson. A-1 Representative of your dealership. Always a pleasure. More
by Peyton's mom
November 29, 2017
Routine maintenance and wheel alignment My wife and I experienced excellent, professional, greeted with a smile service on a Saturday morning. We did not have an appointment and was still ab My wife and I experienced excellent, professional, greeted with a smile service on a Saturday morning. We did not have an appointment and was still able to get routine maintenance and a wheel alignment with minimal wait. The cost was very reasonable for this friendly service. I highly recommend Tom Wood Nissan. More
by JP2017
Employees Worked With
Service Department
November 28, 2017
Friendly, knowledgeable, and professional Very trustworthy dealership and service department. I’ll never take my car/business anywhere else but Tom Wood Nissan. Very friendly and helpful staff Very trustworthy dealership and service department. I’ll never take my car/business anywhere else but Tom Wood Nissan. Very friendly and helpful staff. Did not try to sell me anything I didn’t need or want. The service department was focused on my needs and kept me informed. More
by Gthings37x
Employees Worked With
Katie Marks, Scott Herrman
November 10, 2017
Super Service I had an issue with my pick up truck Eric took care of the problem kept me informed along the way and when I arrived to pick the truck up the team th I had an issue with my pick up truck Eric took care of the problem kept me informed along the way and when I arrived to pick the truck up the team there had washed and vacuumed my truck. Perfect! More
by Popwaller
Employees Worked With
Eric
November 02, 2017
Not happy with how the service department handled this visit We were told the recall parts were in when appointment was made. when my daughtered Dropped the car off, she was told not all parts were in and had We were told the recall parts were in when appointment was made. when my daughtered Dropped the car off, she was told not all parts were in and had to leave the car at the dealer or sign a waiver in order to get the car back. They did give us a loaner but I was upset that they didn't relay this information prior to the visit. I'm still unhappy over the whole situation. More
by Karen
Employees Worked With
October 18, 2017
Outstanding service. Every time i stopped at TW nissan the customer service had been excellent (service and sales). So I highly recommend this dealer to anyone interested Every time i stopped at TW nissan the customer service had been excellent (service and sales). So I highly recommend this dealer to anyone interested to buy a car or maintenance. More
by Rigo
Employees Worked With
Alexis Harris
September 02, 2017
Great over all service experience from drop off to pickup. Scheduling, drop off and pickup a snap. Quick crisp service. Every experience Ive had with a Tom Wood center have been outstanding. I would highly rec Scheduling, drop off and pickup a snap. Quick crisp service. Every experience Ive had with a Tom Wood center have been outstanding. I would highly recommend. More
by Dan
Employees Worked With
Katie
May 02, 2017
Best customer service around I have to admit that I have never had such good service from a sales rep at a car dealership before. Normally, the sales person sells you a car and y I have to admit that I have never had such good service from a sales rep at a car dealership before. Normally, the sales person sells you a car and you are on your way, but that was not the case for me. First of all, I was not hounded day in and day out after looking for the first time. My sales experience was smooth as silk and I look forward to my next purchase in a few years. I just took my car in for service and how nice of my sales person to come and check in on how the car is treating me. I have never had such tremendous service at a dealership. Thank you to Todd' Lloyd for providing white glove customer service and making me one happy customer! I will be back in a few years to purchase from you again. More
by Jf052964
Employees Worked With
March 04, 2016
added 17% shop supplies to the repair bill on my Xterra I was quoted 112 for an engine diagnosis(fair) plus 99.95 for an alignment, plus 79.95 for an interior cleaning, total 291.90. I accepted the quote. I was quoted 112 for an engine diagnosis(fair) plus 99.95 for an alignment, plus 79.95 for an interior cleaning, total 291.90. I accepted the quote. This is my complaint. $49.95 was added for shop and cleaning supplies for a 17% add on to my quote. Does anyone think this is a fair add on for supplies? I think it was excessive, and I complained to the manager. He begrudgingly said he would send me a check for 1/2 of the 49.95. An add on of 5% might be reasonable, but never 17%. More
by chumpx
Employees Worked With
service manager
August 04, 2015
Unprofessional, rude and discriminatory! Tom Wood Nissan seemed like they were a good dealership. I say this because I had EXCELLENT SERVICE from Tom Wood Honda in Anderson off of Scatterfiel Tom Wood Nissan seemed like they were a good dealership. I say this because I had EXCELLENT SERVICE from Tom Wood Honda in Anderson off of Scatterfield Rd. but unfortunately that hospitality would not travel down the road to Indianapolis. I brought my 2013 Nissan Altima to Tom Wood Nissan on 07/31/2015 to get washed and vacuumed and my tires rotated as a result of my rewards program. I waited about 2 hours for them to complete those two task. When it was time to pick up my car and leave as I was walking out of the building and up to my car I noticed a 6-8 inch scratched along the drivers side back door that was not there prior to and it looked like someone had attempted to touch it up. I immediately was like what the heck and told the man who was checking me out. He then brought his service manager Gary out to look at it where Gary treated me like a red headed step child and basically was trying to call me a liar and that this COULD NOT have been done there, BUT, since the person who checked me in did not point it out to me, they would fix it. I had an appt scheduled for 08/03/2015 to get it fixed for 1 oclock where it says on my confirmation email that I would WAIT WITH THE VEHICLE. When i got there I was told that it would take well into the day to fix. So i had two options, come back another day, or rent a vehicle to be able to go pick up my sons when they got out of school. I had no one else to drop me off any other day and I have a newborn so waiting all day at a dealership for a vehicle is not ideal. I went ahead and got the rental of which I was told I would have to pay for and if they needed to keep my car longer than a day, then they would pick up the tab after that. I did not agree but I needed to get my car fixed and get my kids from school. I then attempted thereafter to get in touch with Ken Kassenbrock (spelling?) the GM at the dealership. As a customer with an issue, you should never be too busy to call me back and at least say you would get back with me as soon as convenient or something. He blew me off all day and I even showed back up to the dealership, hoping that if I was there he may make my issue something of a priority. He didn't and I just had to wait to hear from him, it was a waited trip. Well this morning 08/04/2015 he called me back and in a very unprofessional and nonchalant way proceeded to tell me that this is the way they do it. Nobody has had any damage happens during a wash, etc. I then said that I feel if I were from the carmel area that they would treat me differently, he said it doesn't matter if they are from downtown or anywhere, that they deal with people from all areas He then threatened me with saying, " I can stop the process (meaning stop the repair on my door) and give you back your car or you can just pay the $30 and have a nice repair done," After that he cut em short saying he needed to go because he had a customer in front of me and for me to just call him later or I could talk to him when i picked the vehicle up. He was extremely rude and made me feel that I had no choice in the matter and that my issue didn't matter. Why should I pay to rent a car that I need because your service department damaged and tried to hide it the damage on my new car? I will never bring my car back to this place ever again, and I am sorry that they are a representative of Tom Wood who at least in Anderson at the Honda dealer did an excellent job which is why they got the sale. More
by AmazonRae7
Employees Worked With
Gary-service manager Ken Kassenbrock-GM
