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Tom Wood Nissan - Service Center

Indianapolis, IN

4.6
160 Reviews

160 Reviews of Tom Wood Nissan - Service Center

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April 26, 2025

Unjustifiably overpriced, combined with a penchant to consistently churn up superfluous and/or questionable services More

by rmd128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
Apr 28, 2025 -

Tom Wood Nissan responded

This feedback is hard to receive, as we are committed to honest service and recommendations. We'd appreciate the opportunity to discuss this further with you and address any concerns directly. Please feel free to reach out at your convenience. Thank you, Gary Adams - Service Manager - 317-688-6024

April 26, 2025

ABS warning light issue was not resolved. Need to take it back again. This started after a routine brake fluid flush was done. More

by dldavis3939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Apr 29, 2025 -

Tom Wood Nissan responded

Thank you for bringing this to our attention. We're sorry to hear about the ABS warning light issue and would like to make it right. Please reach out so we can address this promptly at Tom Wood Nissan!

April 26, 2025

Adrian Owens the Service Consultant kept me updated on the service and greeted me well as he always do. The other staff members was also great and good customer service. Keep up the good work. More

by BARRINGTONB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens Service Consultant
Apr 29, 2025 -

Tom Wood Nissan responded

Barrington, we're delighted to hear that Adrian and the team provided you with excellent service at Tom Wood Nissan. Thank you for your kind words and support!

April 26, 2025

Always very personable and easy to work with. I never feel like I’m being pushed into anything. More

by sparky8505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Tom Wood Nissan responded

Reviews like this one make our day! Thanks from the Tom Wood Nissan team.

April 26, 2025

Had a really good experience with Jason wetzel he went thoroughly with my Nissan kick give me lots of information. I was looking for certain colors and style, and he made sure that I will get it. Overall More

by afzsoud_1958
Recommend Dealer
Yes
Employees Worked With
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Tom Wood Nissan responded

We're delighted to hear that Jason provided you with a thorough and satisfying experience at Tom Wood Nissan! It's great to know he helped find the perfect color and style for your Nissan Kick. Thank you for choosing us, and enjoy your new ride!

April 25, 2025

Tom Wood Nissan always takes great care of my car and they are upfront with me about things that need done immediately and things that I can wait on. This transparency has me choosing them every time. More

by bnfechtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
Apr 25, 2025 -

Tom Wood Nissan responded

We're delighted to hear that our transparency and care keep you coming back to Tom Wood Nissan! Your trust means a lot, and we're here whenever your car needs attention. Thanks for the great feedback!

April 25, 2025

It was a wonderful experience. They fixed a piece that was hanging off my wheel welll, oil change, and washed my car More

by ctetudor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Apr 28, 2025 -

Tom Wood Nissan responded

We're glad you had a wonderful experience at Tom Wood Nissan! It's great that our team could assist with your wheel well, oil change, and even give your car a wash. Thanks for choosing us!

April 25, 2025

Alexis was great about explaining the process, what the technicians found, options and cost expectations. She was great in helping me understand the situation and navigating the best path forward. Will def More

by brettgutting
Recommend Dealer
Yes
Employees Worked With
Alexis Harris
Apr 28, 2025 -

Tom Wood Nissan responded

Thank you for the wonderful feedback, Brett! We're delighted to hear that Alexis provided such clear and helpful service at Tom Wood Nissan. We look forward to assisting you again!

April 25, 2025

I was brought in and serviced as if I had an appointment. Within 1 hour of arriving, they had inspected my vehicle. Within a couple hours of that, I was outta there. More

by ndrmngr
Recommend Dealer
Yes
Employees Worked With
Adrian
Apr 28, 2025 -

Tom Wood Nissan responded

We're delighted to hear that your visit was efficient and smooth at Tom Wood Nissan! Our team strives to provide prompt service, even without an appointment. Thanks for sharing your experience with us!

April 25, 2025

Always fast. Always friendly. Customer service is top-notch! Everyone is smiling and working hard to be as efficient as possible. The wait times are always low. T More

by karenmcctrotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember, but the young man who checked me in was the friendliest person! Everybody is always friendly at your dealership!!!!!!
Apr 28, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Tom Wood Nissan consistently provides fast and friendly service. We appreciate your kind words about our customer service and waiting area, and we look forward to serving you again soon!