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Tom Wood Nissan - Service Center

Indianapolis, IN

4.6
162 Reviews
Call Service Center (463) 298-0209

162 Reviews of Tom Wood Nissan - Service Center

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April 27, 2025

Service was great! I really appreciate all the help and the clear explanation. Thank you! More

by cindy.wallander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Tom Wood Nissan responded

Cindy, your kind review warms our hearts! Thank you from the Tom Wood Nissan Team.

April 27, 2025

Stop sending all these messages. I got over 10 emails and 20 messages about feedback. I will stop going to Tom Wood just because of this More

by piotr_galas
Recommend Dealer
No
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Apr 28, 2025 -

Tom Wood Nissan responded

I apologize for the excessive communication you've experienced. We certainly don't want to overwhelm our customers, and I appreciate you bringing this to our attention. Please reach out so we can adjust your preferences accordingly. Thank you, Gary Adams - Service Manager - 317-688-6024

April 26, 2025

ABS warning light issue was not resolved. Need to take it back again. This started after a routine brake fluid flush was done. More

by dldavis3939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Apr 29, 2025 -

Tom Wood Nissan responded

Thank you for bringing this to our attention. We're sorry to hear about the ABS warning light issue and would like to make it right. Please reach out so we can address this promptly at Tom Wood Nissan!

April 26, 2025

Adrian Owens the Service Consultant kept me updated on the service and greeted me well as he always do. The other staff members was also great and good customer service. Keep up the good work. More

by BARRINGTONB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens Service Consultant
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Apr 29, 2025 -

Tom Wood Nissan responded

Barrington, we're delighted to hear that Adrian and the team provided you with excellent service at Tom Wood Nissan. Thank you for your kind words and support!

April 26, 2025

Always very personable and easy to work with. I never feel like I’m being pushed into anything. More

by sparky8505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Tom Wood Nissan responded

Reviews like this one make our day! Thanks from the Tom Wood Nissan team.

April 26, 2025

Unjustifiably overpriced, combined with a penchant to consistently churn up superfluous and/or questionable services More

by rmd128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
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Apr 28, 2025 -

Tom Wood Nissan responded

This feedback is hard to receive, as we are committed to honest service and recommendations. We'd appreciate the opportunity to discuss this further with you and address any concerns directly. Please feel free to reach out at your convenience. Thank you, Gary Adams - Service Manager - 317-688-6024

April 26, 2025

Had a really good experience with Jason wetzel he went thoroughly with my Nissan kick give me lots of information. I was looking for certain colors and style, and he made sure that I will get it. Overall More

by afzsoud_1958
Recommend Dealer
Yes
Employees Worked With
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Tom Wood Nissan responded

We're delighted to hear that Jason provided you with a thorough and satisfying experience at Tom Wood Nissan! It's great to know he helped find the perfect color and style for your Nissan Kick. Thank you for choosing us, and enjoy your new ride!

April 25, 2025

I was promptly attended to and the team was very detailed and informative on the issue with my car. I could not have been more pleased with the service and people. More

by wbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Dotts
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Apr 25, 2025 -

Tom Wood Nissan responded

We're delighted to hear that our team at Tom Wood Nissan provided you with detailed and informative service. Thank you for sharing your positive experience, and we're glad we could assist with your car issue!

April 25, 2025

It was a wonderful experience. They fixed a piece that was hanging off my wheel welll, oil change, and washed my car More

by ctetudor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Apr 28, 2025 -

Tom Wood Nissan responded

We're glad you had a wonderful experience at Tom Wood Nissan! It's great that our team could assist with your wheel well, oil change, and even give your car a wash. Thanks for choosing us!

April 25, 2025

Tom Wood Nissan always takes great care of my car and they are upfront with me about things that need done immediately and things that I can wait on. This transparency has me choosing them every time. More

by bnfechtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
Report | Print
Apr 25, 2025 -

Tom Wood Nissan responded

We're delighted to hear that our transparency and care keep you coming back to Tom Wood Nissan! Your trust means a lot, and we're here whenever your car needs attention. Thanks for the great feedback!

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