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Tom Wood Porsche

Indianapolis, IN

4.6
249 Reviews

3473 E 96th St

Indianapolis, IN

46240

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Showing 249 reviews

February 16, 2018

911 GTS Custom Order Bryan and John were amazing. They were able to get an allocation for a hard to find Porsche GTS. I custom ordered a paint to sample color and it turne More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Fleishmann , John Moses
May 07, 2018 -

Tom Wood Porsche responded

Such kind thoughts. Thank you. Enjoy your new vehicle and, remember, if you need a second vehicle, our selection of pre-owned is incredible. Stop by soon!

February 12, 2018

Not impressed Uninformed, standoffish, and argumentative at times. NOT the kind of dealer representative I want to deal with up front. Makes me wonder how much as More

by Buy elsewhere
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Barry Wickliff
Feb 13, 2018 -

Tom Wood Porsche responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience at Tom Wood. I would like the chance to speak with you to learn more about the interactions you had with a member of our Sales Team. Can you please email me at george_wright@tomwood.com with your preferred contact information? Thanks for your time, George Wright General Sales Manager Tom Wood Porsche

Feb 13, 2018 -

Tom Wood Porsche responded

We work hard to provide a fantastic experience for everyone. It's discouraging to see that you had a negative experience at Tom Wood. I would like the chance to speak with you to learn more about the interactions you had with a member of our Sales Team. Can you please email me at george_wright@tomwood.com with your preferred contact information? Thanks for your time, George Wright General Sales Manager Tom Wood Porsche

February 03, 2018

Horrible experience They Overbook, are unhelpful . In short not what you would expect from a luxury car dealership.Very very disappointing and frustrating experience.I ha More

by Porsche 2018
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Feb 06, 2018 -

Tom Wood Porsche responded

As much as we regret learning of your recent experience we certainly appreciate your message to our team. We certainly strive to deliver a positive service experience 100% of the time, however, there are times that are less than acceptable in our customer’s perception. We would like the opportunity to provide you with an “Exceptional Experience” the next chance you visit our store. Please contact me so I may rectify the situation. Thank you for your feedback, and we hope to see you on your next service visit. Kindest Regards, Jim Bernardi |Parts & Service Director of Tom Wood Porsche | 317-688-6437 | Jim_Bernardi@tomwood.com

January 31, 2018

Great people second car from them Bryan was great, stayed in touch as we took time to decide on our purchase and Jeremy head of service department was great with service - related ques More

by Porschemacan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan and Jeremy and Bill, Mathew Porter
Feb 01, 2018 -

Tom Wood Porsche responded

We see you’re pleased with your new vehicle, and pleased with us. Great! One of those win-win-win (and so on) situations. Tell others. We’d love to help them, too.

December 25, 2017

Porsche service Fast service, friendly people who care about you. Will get you in immediately and always explain things in detail. Very helpful, listen carefully to t More

by Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Dec 27, 2017 -

Tom Wood Porsche responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

December 06, 2017

Excellent customer service Great service. Thanks Jeremy for getting my car in with such short notice!! This is the first timeI have been into Porsche . I was very impressed wit More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Dec 13, 2017 -

Tom Wood Porsche responded

Your vehicle is important. We’re so happy you’re pleased with the work we did on yours. Please tell others, and please come back again. We’ll keep you rolling. That’s our job.

October 15, 2017

Tom Wood Porsche Service As always my experience with Tom Wood Porsche Service was excellent. I called and they got me in the next day. They did my yearly service and solved More

by Chris rehme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tristan
August 25, 2017

Proper Treatment, Brief and Efficient Work I came into the dealership with a solid idea of what I wanted. While the exact car could not be found, they were able to provide me with several alter More

by Mealton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Sellers, Bill Edney
July 31, 2017

Great dealership Lee my sales person has always been informative and helpful and the service department is always very thorough. I’ve always greeted by name and never More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Douthitt
July 18, 2017

Great staff I own a Macan Turbo, fantastic vehicle, sold to me by Lee Douthit at Tom Wood Porsche. Lee is a great guy and a pleasure to deal with. Doing busines More

by Jm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Douthit