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Tom Wood Subaru

Indianapolis, IN

4.8
1,130 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive! We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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3300 E 96th St

Indianapolis, IN

46240

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Showing 1,130 reviews

October 02, 2025

After 5 1/2 years of absolute trouble, free ownership of the best car on the road, my check engine light came on. A small sensor needed to be replaced. Covered under my warranty! So I got the oil changed an More

by rich5eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Van Bron
Oct 03, 2025 -

Tom Wood Subaru responded

Thank you for sharing your love for Subaru and your glowing review of our team at Tom Wood Subaru! We're thrilled you're back on the road smoothly, and we couldn't be happier to have you as part of our family. Safe travels!

September 26, 2025

We have always been happy with sales and service at this dealership. Great job. Keep up the good work. More

by Ssj77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd VonBlon
Sep 29, 2025 -

Tom Wood Subaru responded

Thank you for your continued support and kind words! We look forward to serving you again at Tom Wood Subaru!

September 25, 2025

Everything was made very easy from start to finish. Salesman was very knowledgeable and able to answer any questions we had. More

by chet59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Tom Wood Subaru responded

It's awesome to hear our team made the process seamless and shared their expertise at every step. We truly appreciate your business and hope you love your new ride! See you next time at Tom Wood Subaru, Chet!

September 22, 2025

I made an appointment for a routine oil change & tire rotation. Took longer than the stated 1 hour. When I checked out, the service writer didn't include the multi-point inspection report with my receipt More

by Mike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK WADE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mann
Sep 23, 2025 -

Tom Wood Subaru responded

Mike, I'm sorry to hear that your recent service visit took longer than expected and that you had to make a second trip to pick up the multi-point inspection report. We always aim to provide a seamless and efficient service for our guests, so this is disappointing to hear. We're grateful for your business and want to make sure any remaining concerns are addressed. Please feel free to give us a call so we can assist you further. Thank you, Russell Stevens - Service Manager - 317-705-7024

September 12, 2025

Tony was very helpful and did the right thing by me. Dealership needs to work on their Ai scheduling system as it did not work well for me. More

by lhorn
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tony Varcak-Service👍👍👍👍👍
Sep 15, 2025 -

Tom Wood Subaru responded

We're pleased to know Tony was helpful during your visit! We'll be sure to share this feedback with our team. We will also address your concerns with our scheduling system. Thanks for sharing, and we hope to welcome you back to Tom Wood Subaru.

September 11, 2025

Everyone we spoke to and worked with were very professional and thorough. We were treated with respect and it made the car buying experience a good one. More

by jsaetre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Adams, also 5 stars
Sep 12, 2025 -

Tom Wood Subaru responded

We're glad to hear our team made your car-buying experience a positive one! Thank you from all of us at Tom Wood Subaru.

August 09, 2025

Wil is terrific. I feel at ease working with him and he has a great appreciation for the customer’s perspective More

by Tomjcalhoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil
Aug 12, 2025 -

Tom Wood Subaru responded

We’re glad you had a positive experience with Wil! Thank you from all of us at Tom Wood Subaru.

August 09, 2025

Great service, excellent customer service and care, they go above and beyond to help customers! More

by hagg1638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfred
Aug 13, 2025 -

Tom Wood Subaru responded

This review means a lot to us! Thank you for choosing Tom Wood Subaru and for sharing your experience. Drive safely!

July 24, 2025

Camryn Meyer was our Service Advisor a couple of days ago on our Outback. She is extremely knowledgeable, communicates issues very well and gives you options on what would be best for you. Absolutely no pres More

by Canadacarletta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Canadacarletta responded

Excellent service department!

Jul 24, 2025 -

Canadacarletta responded

Excellent service department! Everyone was polite and courteous to. Camryn Meyer is an outstanding Service Advisor.

Jul 24, 2025 -

Tom Wood Subaru responded

Thank you for your thoughtful review of Camryn and the team! Knowing you’re satisfied with your service experience truly means a lot. Tom Wood Subaru looks forward to serving you again! Safe travels!

July 15, 2025

Horrible! !! Never ever take your vehicle here for repairs!! We have had our Subaru for a number of years and over the last few years have had the most horribl More

by RADReview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Tom Wood Subaru responded

It's disheartening to hear about your repeated frustrations with our service department. We strive for efficiency and reliability, so it's concerning that we've fallen short in meeting those expectations. Please reach out if you'd like to discuss this further or explore any solutions we can offer. Thank you, Russell Stevens - Service Manager - 317-705-7024