Tom Wood Subaru

Routine service, oil change No appointment necessary, service time was reasonably fast. I appreciated the comprehensive report provided on completion of service. Also appreciat No appointment necessary, service time was reasonably fast. I appreciated the comprehensive report provided on completion of service. Also appreciated the complimentry drinks while waiting. More

Fantastic Service Tom Wood Subaru provided me with fantastic service regarding my 2015 Impreza Sport. While still under warranty, they correctly diagnosed and then rep Tom Wood Subaru provided me with fantastic service regarding my 2015 Impreza Sport. While still under warranty, they correctly diagnosed and then repaired a serious malfunction in my manual transmission. It was so extensive that they took apart the entire transmission. They provided me with an Outback loaner car and went to work on it immediately. I had been to another local dealership where I bought my car and was told that nothing was wrong. The Tom Wood personnel (especially Victor Gutierrez, Service Consultant) were amazing and easy to talk to and helpful throughout the entire process. They are the best! More

Purchase of 2017 Outback was flawless Sales staff was knowledgeable, attentive and efficient. Process was fluid and enjoyable. I would recommend our sales person (Jerremy), as he was top t Sales staff was knowledgeable, attentive and efficient. Process was fluid and enjoyable. I would recommend our sales person (Jerremy), as he was top tier. Very professional More

Great service Had my 06 Baja in to have key fob programmed. Tried for hour to get it but wouldnt take. No charge!! They also took care of an ppen recall item. Grea Had my 06 Baja in to have key fob programmed. Tried for hour to get it but wouldnt take. No charge!! They also took care of an ppen recall item. Great place great people. Fun place to hang out More

First time to Tom Wood 😲 OMG. I SHOULD HAVE BEEN COMING HERE YEARS AGO. THEY STRIVE FOR PERFECTION AND TOLORATE EXCELANCE YOU HAVE A FOREVER CUSTOMER AND I WILL 😲 OMG. I SHOULD HAVE BEEN COMING HERE YEARS AGO. THEY STRIVE FOR PERFECTION AND TOLORATE EXCELANCE YOU HAVE A FOREVER CUSTOMER AND I WILL BE SURE TO TELL MY FRIENDS More

Hide and seek Car was damaged during service visit. Service technician and employee who damaged the car was no where to be found when the service advisor Joe took m Car was damaged during service visit. Service technician and employee who damaged the car was no where to be found when the service advisor Joe took me back to see the damage. The car as I felt was rushed outside to hide it. It would have been very courteous of the parties involved to take fault instead of hiding the car and disappearing on me. Yes the damage was minor, it's the point of the matter. I had to make 3 trips from Lafayette for a total of 7 hours on the road. The chrome trim which is supposed to have been replaced has several small thumb dents in it. Jerry promised a complete detail at the 30,000 mile service. We will see if he follows through. Just admit fault! More

I leased a new car with Tom Wood Subaru. Every single employee we talked to was friendly, helpful, and efficient! They worked hard to help me find a vehicle that I loved within my financial p Every single employee we talked to was friendly, helpful, and efficient! They worked hard to help me find a vehicle that I loved within my financial parameters. They explained every step of the process, and it didn't take long at all. The facility was immaculate and offered several amenities which made us feel absolutely pampered! More

Service It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. More

Pleasant vehicle purchase A very nice and easy vehicle purchase. The whole transaction was open and candid, as well as friendly. No hidden fees, no "I'll have to ask the boss", A very nice and easy vehicle purchase. The whole transaction was open and candid, as well as friendly. No hidden fees, no "I'll have to ask the boss", routine. A real pleasure. Bill Vickery made this fun. More

Hidden Charges Only complaint is hidden charge for "theft deterrent insurance". This was an extra $279 for nothing but registering my vehicle on some database. I f Only complaint is hidden charge for "theft deterrent insurance". This was an extra $279 for nothing but registering my vehicle on some database. I feel this charge was not explained and since we did not ask about it just showed up on final bill.. When we asked about it at closing, we were told it was on the original agreement and they would not remove it. Sort of soured the buying experience for us. Everything else was OK. More