Tom Wood Subaru - Service Center

Bad experience with Service. 36th month service. Express service, oil change, rotation, and inspection. At check-in, I specifically asked about the rotation, and was told yes. Se 36th month service. Express service, oil change, rotation, and inspection. At check-in, I specifically asked about the rotation, and was told yes. Service all done, advisor went over the inspection, and I left. Next day, I looked at the app, and discovered that the tires were not rotated. And, air pressure not checked either. The tires were in this exact same orientation before I took the vehicle in. I emailed the express manager on Tuesday, April 2nd. Nothing, no response. Saturday April 6th, forward the email to the service department manager, got an out of office email back, which is fine, it was Saturday after all. Monday, Tuesday, nothing. Now I have emails out to two people. Tuesday afternoon, I email from their webform, just hoping someone answered. Nothing. I finally emailed my sales agent, and he replied very quickly. He told me I my issue was on the service managers desk, and I would hear from him yesterday. As usual, no contact. I thanked my sales person, he was great. Now I can let air out of three tires, that is not the issue. The issue is that I prepaid a service contract, and while I was told certain service was performed, it was obvious to me that was not the case. So, how do I know that ANY of the previous service has been performed? I could be driving with oil that is 3 years old for all I know. And then their lack of addressing my concern? I think that 8 days from the time I contact them, to this morning has been enough time to respond, other than my sales guy. My lease is up in 5 months, and am exploring options, but i am very hesitant to consider buying this vehicle, that has less than 16k miles in 3 years. I assume it has been properly serviced, but now, how can I be sure? If you have a Subaru, make sure you check their work. mark a tire so you know if they get rotated. Not sure what you can do to make sure they actually change the oil. Apparently Tom Wood Subaru is doing so well that they do not need to worry about retaining a customer. Sucks for my sales guy who is losing out on a commission. Buyer beware. More

I've been coming here for years (I'm typically in for an oil change in no more than 2 month intervals,, so I've been in a lot) and the whole staff is pretty great. I'd recommend any of them, but Wil Chan is oil change in no more than 2 month intervals,, so I've been in a lot) and the whole staff is pretty great. I'd recommend any of them, but Wil Chan is my goto, if he's around. He's phenomenal and should definitely get a raise! More

Excellent service in replacing a tire damaged by a nail in the sidewall. Drove in and left in under an hour with a new tire mounted. in the sidewall. Drove in and left in under an hour with a new tire mounted. More

I have had my Subaru Forrester serviced at Tom Wood several times, and have always had excellent service! I would highly recommend Tom Wood Dealership! several times, and have always had excellent service! I would highly recommend Tom Wood Dealership! More

Rock damaged our ac condenser about 95 miles outside of Indianapolis, pull in to Tom Wood and Darrel Allen got us in and that afternoon, they found the problem ordered the parts and completed the repair as Indianapolis, pull in to Tom Wood and Darrel Allen got us in and that afternoon, they found the problem ordered the parts and completed the repair as soon as the parts arrived and we were on our way back to Houston! Excellent service was provided and we are thankful! More

Having scheduled an appointment with Darrell he set expectations and far exceeded them. Helped so my insurance could pay them directly rather than for me to have to be reimbursed. I have been a custome expectations and far exceeded them. Helped so my insurance could pay them directly rather than for me to have to be reimbursed. I have been a customer since 2003 and have always felt confident in the service department. More

The service advisor Wilfred Chan was very attentive to the needs of my car, he explains things thoroughly if I need extra work done to me vehicle. I know if I a question he will know the answer, he has ev the needs of my car, he explains things thoroughly if I need extra work done to me vehicle. I know if I a question he will know the answer, he has even guided me with the parts department. He is definitely a 5 star employee. More

Tom Wood has impeccable employees and service staff. They do top quality service and in the best time. They do top quality service and in the best time. More

Efficient, pleasant staff. Good communication. Reliable work done in a timely manner. I'm very pleased. Good communication. Reliable work done in a timely manner. I'm very pleased. More

Joe Shanholt took care of our car and gave us truly professional service from start to finish to insure that it was ready to go right on time as promised. The service could not have been better, both professional service from start to finish to insure that it was ready to go right on time as promised. The service could not have been better, both my wife and I were truly impressed and we will continue with this service. Thank you Joe! More