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212 Reviews of Tom Wood Subaru - Service Center
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February 28, 2019
60,000 check up Due for 60,000 mile maintenance. Was told to expect minimum of 4 hours for service. In 2 hours the car was done. I called ahead to get an estimate to Due for 60,000 mile maintenance. Was told to expect minimum of 4 hours for service. In 2 hours the car was done. I called ahead to get an estimate to avoid sticker shock at the time of service and also asked about discounts/coupons. I was directed to a website for coupons. More
by AJ
Employees Worked With
Tony in service
February 27, 2019
Quick and nice Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. More
by Subarucrosstrek
Employees Worked With
February 27, 2019
Excellent Service Excellent service, very informative about what was being done to my car while it was in for service. Completed a comprehensive check on the entire ve Excellent service, very informative about what was being done to my car while it was in for service. Completed a comprehensive check on the entire vehicle. More
by Indy Dar
Employees Worked With
Victor
January 06, 2019
Service could be improved. I do not feel I have been treated as a valuable customer although I purchased a new Forester at Tom Wood Subaru. The car I purchased has a specific is I do not feel I have been treated as a valuable customer although I purchased a new Forester at Tom Wood Subaru. The car I purchased has a specific issue, and I seem to be the only one being inconvenienced. In the past I have dealt with other dealerships that have been very accommodating. I believe there is more that could be done to make me a satisfied customer, such as assuring me that I would have a loaner when leaving the car for a second time for the same issue. Furthermore, I have visited the dealership more than 2 times to attempt to solve the matter. More
by Flo7777
Employees Worked With
I do not have the names of the people.
December 05, 2018
Not sure , dealership definitely I brought my car in for repairs , I think they were going to drop the ball ,or not follow through with them until Gregory begley got involved, He di I brought my car in for repairs , I think they were going to drop the ball ,or not follow through with them until Gregory begley got involved, He did an amazing job More
by Liss
Employees Worked With
November 24, 2018
first not great experience Simple battery replacement, free as covered by warranty. Girl at express desk was clueless about how to check a customer's record, tried to charge me Simple battery replacement, free as covered by warranty. Girl at express desk was clueless about how to check a customer's record, tried to charge me for it and tried to give me the wrong keys. After explaining no, this is free, she questioned me about whether I had been there before (um...yes, I bought the car from them...) and then she tried to tell me the battery was out of warranty. Wrong again, it was less than 10 months old. She finally had someone else look, and I was told the battery was fine but I needed an alternator software update, which was free. Things fine since. First experience there with someone not knowledgeable and who was suspicious and thought I was lying about where I bought the battery, who installed it, and the service should be free. More
by Subie girl
Employees Worked With
abigail (girl at express desk who needs some customer service training)
November 14, 2018
We needed service for winter. We needed winter service. Oil and filter and checkover. All was done in a good way. Turns out we needed a new battery which was still under warranty f We needed winter service. Oil and filter and checkover. All was done in a good way. Turns out we needed a new battery which was still under warranty from previous purchase 3 or 4 years ago. Price adjustment was made in a fair way. More
by snuggles
Employees Worked With
Brandon Morning
November 08, 2018
30,000 mile service Joe was helpful and encouraging. Car was towed in, battery placed at no charge and service performed promptly. No complaints at all. I will be back. Joe was helpful and encouraging. Car was towed in, battery placed at no charge and service performed promptly. No complaints at all. I will be back. More
by Julia
Employees Worked With
Joe
October 31, 2018
Wonderful experience in service department I bought my car in Cincinnati. They were too busy to help me when I had problems with my car. I called and spoke to Todd in the service department. I bought my car in Cincinnati. They were too busy to help me when I had problems with my car. I called and spoke to Todd in the service department. He actually really tried to help me. He's given me excellent service. Very helpful and knowledgeable. And Patient. More
by Mecj2003
Employees Worked With
Todd
October 28, 2018
$800 to change the plugs We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in o We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in one of my tires. I mentioned it during check in. $35 later the tire is plugged. Keep in mind they pulled the tires to do a roatation. Mental note-take to Discount Tire next time for free. 2) The car has 60k miles. They said the plains needed changed. $800 later they are changed. Response from dealer, we have to disassemble a lot to do it. Recommendation to Subaru-have your engineers design for maintenance, not for dealer profit. This experience just made me a Tom Wood and Subaru net detractor. More
by TD1234
Employees Worked With
