Tom Wood Toyota

Poor service This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had front brakes replaced and had to go back the next day because they were squeaking. This most recent visit I had a $525 maintenance check, which included an oil change. I had to go back the next day (again) because my vehicle was leaking oil in my garage, driveway and every parking spot it occupied. SO irritating! I feel in general this dealership as well as another local Toyota dealership on the north side of Indianapolis are not familiar enough with servicing Land Cruisers because they are a low production vehicle. Either that or they're just really bad at what they do. Perhaps a bit of both. More

Safe and Sound My daughter was borrowing my Toyota Corolla to commute from Lafayette to Zionsville. She had my car towed to your dealership when it wouldn’t start f My daughter was borrowing my Toyota Corolla to commute from Lafayette to Zionsville. She had my car towed to your dealership when it wouldn’t start for her. I called ahead to get an appointment. Your staff setup an account, made an appointment, received the car, serviced the car, and sent me a thorough inspection report electronically. I expected excellent service and you also gave car a complimentary wash! You even offered a complimentary shuttle service! I know that your service and parts are backed by Toyota dealers nationwide. She made it home safe and sound that evening. Thanks! More

Great experience Our Salesperson was Kevin Vaughn and from the very beginning he made us feel as though he was there to serve us. He was honest and caring and was will Our Salesperson was Kevin Vaughn and from the very beginning he made us feel as though he was there to serve us. He was honest and caring and was willing to answer all of our questions. The managers were nice and at no time did we feel pressured. All in all I would say we had a great experience and would return to do business. More

Great service great salesman honest and knowledgeable Great place to deal with. Very nice and willing to listen and answer questions. I would definitely go back to buy another vehicle in the future. Price Great place to deal with. Very nice and willing to listen and answer questions. I would definitely go back to buy another vehicle in the future. Prices were very competitive. More

Windshield replacement Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle du Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle during repair, then delayed the repair. This glass company does not reflect the professionalism of Tom Wood dealership and would not recommend them for ANY work!! Thank you Tim Lambard More

Outstanding J.R. was fantastic through this process. He knew what we wanted and notified us when our car arrived. He had everything ready for us to sign. The e J.R. was fantastic through this process. He knew what we wanted and notified us when our car arrived. He had everything ready for us to sign. The easiest and quickest process we have ever had purchasing a new car. Tony was quick and efficient through the finance paperwork. Jeremy even stepped in to meet us and thank us for the business. More

Great dealership! We couldn't have had a more positive experience buying our new Toyota Highlander. Our sales consultant, Kevin Vaughn, was professional, knowledgable a We couldn't have had a more positive experience buying our new Toyota Highlander. Our sales consultant, Kevin Vaughn, was professional, knowledgable and fun to work with. There was no pressure to buy. Kevin's associates at Tom Wood Toyota were friendly and helpful as well. Thank you, we love our new vehicle, and feel that we will be well taken care of in the future. More

Excellent service! My husband and I went into Tom Wood Toyota with pretty much knowing what we wanted. Kevin Vaughn was our sales consultant and was absolutely patient w My husband and I went into Tom Wood Toyota with pretty much knowing what we wanted. Kevin Vaughn was our sales consultant and was absolutely patient with us and answered all of our questions. He was not at all pushy into us making a decision. He was very friendly and professional. He worked very hard into working with the financial guy to make the payment easier for us. I would highly recommend this dealership to anyone looking into getting a new/used vehicle. Tom Wood Toyota is the way to go and not to mention "Home of the Powertrain Warrenty!" More

Simple Oil Change Scheduled an oil change with VIN # and vehicle description. Took vehicle in at 7:30am, at 9am the service guy came to tell me they didn’t have a lift Scheduled an oil change with VIN # and vehicle description. Took vehicle in at 7:30am, at 9am the service guy came to tell me they didn’t have a lift big enough to do the service. No compensation for time, no thought about the hour and half of wasted day that should have been spent in a facility that could take care of me. Will never use Tom wood Toyota again for any of my vehicles (10 service vehicles). More

Tom Wood Toyota Shop Tom Wood the staff is awesome the cars great I recommend you give it a go check out the inventory and you will more than likely pick the car you Shop Tom Wood the staff is awesome the cars great I recommend you give it a go check out the inventory and you will more than likely pick the car you love and leave another satisfied costumer More