Tom Wood Volkswagen - Service Center

Tom Wood VW service dept has gone way downhill over the last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be behind it because they used to be decent, in my opinion, but that is not longer the case. I would not trust their word or trust them to properly service my automobile. More

We purchased this Jetta at Tom Wood. I have used Tom Wood VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I first got the Jetta in everything went well. When I would call into the service department, I actually spoke to a service advisor. Now when I call I speak to someone that says they are a service advisor, but when I ask questions about how long the repair may take, they always have to ask "the guys". Today I waited on the phone for 10 minutes just for the person in service to reboot their computer. Then found out that they had deleted me from their database. Did I mention I bought the car new at Tom Wood? After some more time waiting on the phone, the person found me in a backup database and seems to have added me back into their system. None of the database issues were necessary since I stated very clearly that I wanted to know when they first answered. "How much time will my specific maintenance/service normally take?" I was trying to plan my day around the maintenance. Total call time 15 minutes - just to find out how long it takes to service a DSG transmission. That call takes the cake - time to move on. (By the way, the person at Tom Wood VW reports that a standard DSG transmission service - oil and filter - should be at least 2 to 3 hours.) More

12/21/2012- Tom Wood is a big joke! To start our the service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all da service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all day job. I dropped the car off and was told they did not have any loner cars, so I had to us Enterprise and they would pay for it. That was wierd as I was the third person in the dealership that morning??? I waited and enterprise came to pick me up! I was then called by Tom Wood saying they did not have the part and I would have to bring the car back in again. Well you would think when they made the appt. and I gave them the VIN off the car they would have known at that time they did not have the part. After returning the rental car to them I got a letter in the mail about 5 days later from Enterprise stating I had done $1000 dollars in damage to the car! This was crazy if the damage was done it was done after I had returned the car! I travel for a living and rent 50 cars or more a year. THIS PLACE IS A JOKE! I WILL NEVER SHOP NOR HAVE HAVE A CAR SERVICED HERE AGAIN! I WILL HAVE TO SAY FALCONE IS THE BEST OPTION ALL THE WAY AROUND! More

Someone crashed into our minivan. Tom Wood Volkswagon returned it to its former glory. The folks at Tom Wook Volkswagon made it really easy for us. The service manager brought us a loaner vehicle and t returned it to its former glory. The folks at Tom Wook Volkswagon made it really easy for us. The service manager brought us a loaner vehicle and took ours to their shop for repairs. Brian, our Tom Wood Volkswagon advisor, took care of everything for us. He worked with other party's insurance company to secure payment, made the repairs, and delivered to our house. We were glad to get our minivan back but were a little sad to see the red Passat go back to Tom Wood Volkswagon. We were very pleased. More

WOW were do I start. Read My comment via google "I Got and OK price but felt dirty". Here comes the service part of the review. I was told by the Finance and Insurance guy ( I will leave his name out Got and OK price but felt dirty". Here comes the service part of the review. I was told by the Finance and Insurance guy ( I will leave his name out ) "oh the tire package for a mere cost of $240 will cover all your tires for the life of your car. Balancing, rotating, wear ect.....EVERYTHING. I drop my car off for the 10K service. Mention to the service tech I need my tires balanced, and "oh by the way- I purchased that tire package" needless to say I get a bill for the tires and THEY PUT A DIFFERENT WHEEL on my car that didnt even belong to me. I am still trying to get my wheel back.....do not purchase a car from them!!!!!! "BUYER WARNING READ THE REVIEWS" More

Awesome place and person. I would highly recommend this dealership. I came in without an appointment for a oil change. They got me in and out in about a half an hour and could not have been handled any b dealership. I came in without an appointment for a oil change. They got me in and out in about a half an hour and could not have been handled any better. We purchased our car here as well and both experiences have been awesome. Great job! More

Worst decision of our lives was to lease a Jetta from Tom Wood. Your service department at your VW is so bad it is almost comical. I just heard my wife get off the phone with one of your employees stating Wood. Your service department at your VW is so bad it is almost comical. I just heard my wife get off the phone with one of your employees stating that he had no idea that I had dropped her car off yesterday. The problem started last week when we dropped her car off last Thursday evening for them to put a new tire on her car as she hit a pothole. After all day of waiting to hear from them on Friday, we finally call and they state that the rim is bent, but to not worry, they put a full size spare on it. No, they put her donut back on, but told us it was safe to drive normally, only federal regulations demanded the sticker stating not to drive over 50mph. They told us that her rim would be straightened either by Monday or Tuesday at the latest. On Wednesday, we finally called and they stated that we could drop it off Thursday and pick it up on Friday. My wife had to work so I dropped it off yesterday. We finally call now to see if it is ready and they state they had no idea that they even had her car. I dropped it off inside the service station, gave the key to an employee, watched him pull it out of the guest parking spot and into the garage, and even asked for a shuttle service back to my house. They must have forgotten about me because after waiting over an hour, I called a friend to come pick me up. They looked me right in the face and said they would take care of it and then with me right next to my wife lied to her and said they had no idea that I had even dropped it off. What kind of bushleague operation are you people running. This is not the first situation. Not even six months after leasing her new Jetta, my wife and I brought it back to you guys multiple times complaining of a clicking sound coming from the steering column while driving. Each time they said they didn't hear anything and even went to blame it on my wife saying that "well women are known to have so many keys on their key rings that it is probably putting to much pressure on the ignition switch." My wife held up her key with only the Jetta key and her house key only. Finally, after I think the fourth time of taking off work, missed appointments, and inconvenience to us, you guys finally said that we were right, and that the ignition switch was faulty and needed to be replaced. I know that we take the oppurtunity to tell everybody we know not to do business with your establishment and how horrible to your customers you are. More often than not we are met with instant agreement from other wronged former customers of yours. Our lease is up in June and we look forward to the day when we will never have to enter into your establishment again. More