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Tom Wood Volkswagen - Service Center

Indianapolis, IN

3.6
108 Reviews
Call Service Center (317) 705-7000

108 Reviews of Tom Wood Volkswagen - Service Center

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May 18, 2022

I would give them a - 100. There is a warranty on my used 2016 Honda Civic A/C condenser. But the Honda dealership wanted to charge $1,750 on the A/C compressor that they said More

by Celia W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Carlisle
Report | Print
May 22, 2022 -

Tom Wood Volkswagen responded

Celia, I'm sorry you were unhappy with our diagnostic fee and service recommendations. We run our business in our clients' best interest and it's disappointing that you feel differently. I will make a note of your concerns, but please be in touch if you'd like to discuss them directly. Thank you, Nathan Gregg - Service Manager - 317-705-7862

May 22, 2022 -

Celia W responded

Won't do any good to respond, I feel that you knew there was a problem with the car. And just passed it on to be someone else's problem. I have traded cars to dealerships and they checked the car out to see if there are any problems before giving a trade in value. 😡, and I thought your dealership was respectable, we have bought cars from Tom Wood before. But then that was 15 years ago, and still have the car.

Helpful 1
April 09, 2022

Excellent service, professional people and honest conversations. My wife and I would definitely buy here again. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Harrell
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Apr 11, 2022 -

Tom Wood Volkswagen responded

Hi Andy - We are proud to have earned you and your wife's continued business and positive review! Thank you from all of us at Tom Wood Volkswagen and safe travels until we see you again.

Helpful
March 16, 2022

I had a recall that they got me in for quickly. Unfortunately the repair was not done correctly and I had to bring it back in a second time to get it looked at and fixed. They got me in quickly to More

by morgie418
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Mar 21, 2022 -

Tom Wood Volkswagen responded

Morgie, we strive to deliver seamless and straightforward service, and I am sorry that this was not better reflected in your initial experience working with us. I assure you that we will use this feedback to improve our practices moving forward. With regard to the rest of your review, we appreciate you for giving us the chance to make things right. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Jennifer Poore - Service Manager - 317-705-7862

Helpful
January 28, 2022

Disappointed my Atlas wasn't washed or vacuumed after oil change.. maybe i read the sign wrong. Love my Atlas R line. More

by j.kleyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jan 31, 2022 -

Tom Wood Volkswagen responded

Thank you for providing us with some input on your recent experience. It's disappointing that you didn't receive the service you were expecting, and I will discuss this input with my team. We always encourage our guests to make their expectations clear upfront so we can take the opportunity to meet them and exceed them. If there is anything more I can do for you at this juncture, I'm more than willing to take your call. Thank you, Jennifer Poore - Service Manager - 317-705-7862

Helpful
December 31, 2021

Great dealership. They provide excellent service and are very nice to work with. They are my dealer of choice. They can’t be beat. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Gregg
Report | Print
Dec 31, 2021 -

Mark responded

Thank you for your service

Dec 31, 2021 -

Mark responded

Thank you Nathan

Jan 03, 2022 -

Tom Wood Volkswagen responded

Thank you for taking the time to share, Mark! We are thrilled to hear that you had such a successful service experience working with Nathan and the Tom Wood Volkswagen team. Drive safely, and we hope to see you back again down the road!

Helpful
December 25, 2021

Customer representative did very good job (Xander) in handling the problem with my Jetta 2010.. More

by slavko.tasic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xander, don't know last name.
Report | Print
Dec 27, 2021 -

Tom Wood Volkswagen responded

We appreciate you giving Xander a shoutout for taking care of your 2010 Volkswagen Jetta! It makes us happy to have your confidence in our work. --The Tom Wood Volkswagen team

Helpful
December 18, 2021

I would never buy another Volkswagen. The car is been unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles More

by jcpappas6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Walker, Jack Harrell, Vu Tran, Denver Woods, Jon Dwyer, Gene Horne, Luke David, Damon Eacret
Report | Print
Jan 20, 2022 -

Tom Wood Volkswagen responded

I'm sorry to hear that you've lost faith in our brand. We never intend to hold your vehicle for more time than is necessary to make repairs. I can certainly understand how being without your vehicle for eight weeks can be frustrating, and I would like to look into this for you. Without your name, it will be hard for me to locate your contact information so we can discuss this. I encourage you to give me a call whenever you are available next so we can find a solution together. Thank you, Jennifer Poore - Service Manager - 317-705-7862

Helpful
December 18, 2021

The service team is always upbeat and friendly. They are in communication with you about your vehicle throughout the whole process. More

by ElizabethStoneback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan (service)
Report | Print
Dec 20, 2021 -

Tom Wood Volkswagen responded

Feedback like yours truly makes our day! Thank you for the kudos and we hope to see you at Tom Wood Volkswagen again next time. Safe travels!

Helpful
September 23, 2021

Just moved to Indy & wasn’t sure about going there & once there realized your awesome! More

by Roberta/Bobbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xander
Report | Print
Sep 23, 2021 -

Tom Wood Volkswagen responded

Roberta, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Tom Wood Volkswagen team. Drive safely, and we hope to see you back next time!

Sep 23, 2021 -

Roberta/Bobbie responded

You can count on it! 😊

Helpful
August 19, 2021

Quick and easy oil change and annual inspection with no Quick and easy oil change and annual inspection with no appointment required More

by RingoP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emma, Nathan, Luke David
Report | Print
Aug 19, 2021 -

Tom Wood Volkswagen responded

It was our pleasure to assist you! Thank you for choosing Tom Wood Volkswagen for your service needs, we look forward to working with you again down the road. Have a great day!

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