Kent Golden

Great service from Kent, Michael and Corey. Made the purchase of my new Atlas easy and quick. Made the purchase of my new Atlas easy and quick. More

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Great experience! Everyone was wonderful! Easy process! Straight forward. Would definitely recommend to family and friends! Everyone was wonderful! Easy process! Straight forward. Would definitely recommend to family and friends! More

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Really enjoyed my time here! Everybody in the service department was excellent and helpful would definitely recommend coming here for anybody looking for exceptional service! Everybody in the service department was excellent and helpful would definitely recommend coming here for anybody looking for exceptional service! More

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Excellent service, professional people and honest conversations. My wife and I would definitely buy here again. conversations. My wife and I would definitely buy here again. More

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I would highly recommend Tom Wood Volkswagen of Indianapolis! I worked with Kent the General Manager and he makes the buying process very quick and painless! Rob Pucci my salesperson was very patie Indianapolis! I worked with Kent the General Manager and he makes the buying process very quick and painless! Rob Pucci my salesperson was very patient and went over every feature on my car with me. This is our family’s second VW purchased at this location and my daughter also bought her Tiguan from Tom Wood VW. Both transactions went extremely well! Super clean store! Thank you Kent and Rob for all your help! My daughter and I both love our Tiguans! It’s my first VW and it won’t be my last! More

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Worst Car Buying Experience Ever! For starters, I called ahead and told the sales person that I would be driving in from out of state to see a specific vehicle and to confirm it's avai For starters, I called ahead and told the sales person that I would be driving in from out of state to see a specific vehicle and to confirm it's availability. I told him exactly what time I would be there. He told me he would have the vehicle cleaned up and sitting out front when I got there....awesome! However, when I arrived the car was dirty. When I got in the car and started it up, the check engine light came on, the low tire pressure light was on, the low fuel light was on stating that it had 10 miles until empty. I know I should have walked away then. However, it was the car I wanted and it had low mileage and they agreed to take care of any / all issues that the car had before I purchased it. The following week I told them, again, precisely when I would be there to pick up the vehicle, I had no trade, and I would be writing them a check for the vehicle. When I got there, the dealership was dead and I still had to wait nearly 2 hours to complete the paperwork. One of the agreements of the purchase was that they would perform an alignment on the vehicle prior to me picking it up. I picked it up drove it 200 miles directly to my local VW dealership for them to look it over and I was told it was out of alignment and that, according to the computer, the Diesel emissions repair had not been completed. I contacted VW, They also confirmed that in their system, it appeared the emission recall was still outstanding. As it turns out Tom Wood decided to take their time entering the recall information in the system. When I asked about the alignment issue, I was told it was performed and I must of hit a pot hole or curb if it was out of alignment.....Wow! Customer service at its finest! Now 5 weeks later, I finally received the title and the paperwork and a form is missing. I called the dealership while I waited at DMV for them to complete the form and send it back to me so I could finally complete this awful process and be done with Tom Wood for good. After 2 hours of waiting I called the dealership back and they said they had not even looked at the form yet as they were "busy". Then they informed me that they were closing out the month so "they would get to it sometime today". This form literally asks for the amount paid for the car and a signature. That is it and they refused to move it up in the queue even though it was their mistake not to send the form in the first place and, not to mention, I was standing at the DMV waiting on the document. On another note, the GM from the dealership (Kent Golden) has not responded to even 1 of my numerous emails asking for their help procuring a part that was missing from the vehicle at time of purchase. I have owned an obscene amount of vehicles over the years and have purchased them from numerous dealerships across the country and I have never been treated with so little respect and with a complete lack of concern over the importance of my time or my needs as a customer. Their follow through has been dismal. I truly don't know how they stay in business.. More

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Worst customer service Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out of gas. They didn’t put the temporary plate on but emailed me a copy 5 days later and told me to tape it on. Spend your money somewhere else. More

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