Tomball Ford

Friendly, quick, no pressure service! Love Tomball Ford’s Quicklane and can always get in an out in a timely fashion. Love Tomball Ford’s Quicklane and can always get in an out in a timely fashion. More

TL;DR: Beware of the "required" Apex Protect that they force you to add for $995 on top of your agreed price but fail to mention until you're signing the paperwork. I purchased a used GMC Yukon from To force you to add for $995 on top of your agreed price but fail to mention until you're signing the paperwork. I purchased a used GMC Yukon from Tomball Ford in June. When I decided I was interested, I called the salesman, and after some negotiation over the phone, we agreed on a price. When I was signing the paperwork, I noticed they added a $995 charge for something called Apex Protect. There had been no mention of this up to this point and I had never heard of it previously. He described it as "LoJack". He said the first year of service was included so that I can track the location of my vehicle at any time from my phone, and it included Theft Recovery assistance. He also told me that after the first year, Theft Recovery would still work even if I didn't want to pay for the Apex service. (Note: I later called Apex directly, and they confirmed that is not correct and that if I don't pay after the first year, there is no service available at all, including Theft Recovery.) I told him I did not want this and that I had no need for it. I told him that the GMC has OnStar built in that offers real time vehicle location, along with many other features for far less than this. He insisted that it was "required". Required by who? The dealership, Tomball Ford. If it is required, why was it not included in the price that we discussed and agreed upon? The salesman claimed "every dealership adds fees like this". That is patently false. I had "drive out" quotes from four other dealerships (including another Ford dealership in Houston that same day). None had a "required" add-on fee that was not mentioned until after we had agreed on a price. After a lot of circular conversation and zero explanation of the benefits I was getting from Tomball Ford's required service, I was tired of wasting my time and agreed to pay $500, just to finish the deal. Honestly, I regret that I did. The fact that Tomball Ford utilizes shady sales tactics like this and blatantly lies to their customers is deplorable, and I wish I had walked away and continued my search elsewhere. Fast forward weeks after the purchase: I still had not received any info on how to activate Apex. As far as I know, the dealership still had access to track the location of my vehicle unlawfully. Even worse, I had to contact them multiple times before I was finally able to get the info to transfer the Apex service to my name so the dealership could no longer see my location. In the unlucky circumstance that you must buy from this place, be sure to tell them up front that you will not pay for Apex Protect or that it must be included in your total agreed price so that you are comparing apples to apples pricing of more honest dealerships. More

Buyer BEWARE! Theres a reason they have a two star rating. I could list a number of lyes they told me. They screwed me over and lied, I can’t get any of it back, b Theres a reason they have a two star rating. I could list a number of lyes they told me. They screwed me over and lied, I can’t get any of it back, but the least I can do is warn others. One of their biggest lies is the price of the vehicle. They add on windshield protection and state they can’t remove it. Unless you think you are going to brake your windshield over 6 times it’s a waste. They also add non refundable paint sealant. Again bull**t. $995 to have them spray some crap under your. More

Great great service. Tomball had made buying vehicles with less stress and headaches. Thanks to Tristan for helping me. He listen and take it seriously to make the sale. Tomball had made buying vehicles with less stress and headaches. Thanks to Tristan for helping me. He listen and take it seriously to make the sale. Great job Tristan and the team members. More

Awful experience. 7 hours at the dealership, most of that time was arguing with them about getting a vehicle that actually fit my pre approval 7 hours at the dealership, most of that time was arguing with them about getting a vehicle that actually fit my pre approval More

I received the most excellent service from this team! Treated like family. I am grateful for how above and beyond they went for me. Treated like family. I am grateful for how above and beyond they went for me. More

Three years back took my 2020 Expedition in for a recall on the catalytic converter. Took them three visits to finally replace it. Keep telling us it was reset. Couldn't get it inspected until the check eng on the catalytic converter. Took them three visits to finally replace it. Keep telling us it was reset. Couldn't get it inspected until the check engine light went off. Had the vehicle for a total of 9 days where it didn't move from the holding yard for 7 of those days. Fast forward to 2025. Just took my 2023 Expedition in for faulty cruise control and heated seats / steering wheel wont work. I have extended warranty through Ford. They wont fix it. Telling me our name isn't on the policy. I have the hard paperwork showing we purchased the warranty. Their service department is a farce and will anything not to fix the vehicles under warranty or recalls. Can I get a call back from Management xxxx NO... More

1st - Bought a truck on a Saturday night and noticed a tear on the center console on Sunday morning, Spoke with sales prepositive multiple times and they said i should have caught it before i left with th tear on the center console on Sunday morning, Spoke with sales prepositive multiple times and they said i should have caught it before i left with the vehicle. 2nd-i am from out of state and my temp plates have expired, i contacted Tomball and they give me a number to contact about registration & plates. I contacted the number provided and they said they emailed Tomball over 6 weeks back to resubmit the needed documentation for my plates and have not got a response. I contacted Tomball again and asked to speak with a manager and the clerk contacted a manager and the clerk told me they were working on it, So i didn't even get to speak to a manager as i requested. Its been 4 days and they still have not contacted me. I have plates that's been expired for weeks and they do not care. 3rd- Once you purchase the vehicle from here -YOU ARE ON YOUR OWN - They will contact you raptly to make a sale but will not contact you after the fact. More

False advertisement. Internet pricing is a scam. Called on a truck and it went up 7,000. Internet pricing is a scam. Called on a truck and it went up 7,000. More

The Maintenance and Repair Department Lacks Attention To Detail, After Purchasing A 80 Thousand USD VEHICLE FROM THIS DEALERSHIP I ASSUMED THAT BY RETURNING IT TO THEM I WOULD RECEIVE BETTER PRODUCT SUPPORT Detail, After Purchasing A 80 Thousand USD VEHICLE FROM THIS DEALERSHIP I ASSUMED THAT BY RETURNING IT TO THEM I WOULD RECEIVE BETTER PRODUCT SUPPORT. I should have known better after bringing it back to have the left front headlight replaced under warranty. I was pleased that the service advisor recommended that I myself do an inspection prior to driving off assuming that the repair was completed. After opening the hood we found that many of the parts that had been removed to replace headlight had not been reinstalled. DISAPPOINTED IN THE SERVICE DEPARTMENT NOT HAVING SOME FORM OF CHECKS OR QUALITY CONTROL. OVER THE SEVEN YEARS THERE HAS NEVER BEEN ANY PROGRESS TOWARDS A SOLUTION. NOW AFTER HAVING A 6000.00 Repair On The Sunroof That Broke And Was Leaking ITS STILL NOT REPAIRED ITS STILL LEAKING I CANT EVEN TAKE IT TO A DRIVE THROUGH CAR WASH WITHOUT WATER POURING IN FROM THE FOWARD PILLAR GRAB HANDLES. I HAVE CONTACTED FORD MOTOR COMPANY AND AM STILL WAITING ON A RESOLUTION TO THE SUNROOF THAT MY VEHICLE COULD NOT BE ORDERED WITHOUT. J L JONES/ SPRING TEXAS MAY 2025. WATING ON YOU MISTER FORD AND MISTER TOMBALL FORD STAND BY YOUR PRODUCTS FIX YOUR DESIGN AND ENGINEERING DEFECTS. J L JONES 2017 KING RANCH F250 DIESEL. More