Tomball Ford

Dealership has an F rating (and is unaccredited) with the BBB for a reason. Their use of: - Loss leaders/Bait-and-Switch: When you go in to ask about that unbelievably well priced vehicle, it will have be BBB for a reason. Their use of: - Loss leaders/Bait-and-Switch: When you go in to ask about that unbelievably well priced vehicle, it will have been "just sold yesterday" and then they'll show you something more expensive. BTW, that same vehicle, meanwhile, will still be listed on the website weeks later, and if you approach them again, they may try to sell to you or tell you again it just sold. - Misleading/false advertising: It's highly unlikely you'll get the pricing advertised. Add to that their manipulation of advertising, even Ford driven promos, where they put higher trim vehicles in the ads vs. what's being sold, they remove "up to" in any savings offers, and they may even remove specifics on what trim levels may be applicable to savings. So, if you see "$10k in Savings!," just be aware that they've done everything they can to hide or manipulate the ad to make it seem as though it'll apply to the trim you want, but it won't. - Trade Value: They'll far undervalue your trade (I was offered nearly $8k more at a different Ford dealer) and in no way will they honor the online pricing. No, what' they will say is that "you're trying to get retail for your trade and buy their truck at wholesale." Infuriating. No, I'm expecting a reasonable offer on a trade and for them to honor their advertising. Period. - Required Dealer Add-Ons: Don't want that $4k "protection package" that isn't noted anywhere online or by the sales reps until they think they've gotten you hooked? Tough. You may get them down, but they still won't likely budge from tacking on about $2k minimum for something you don't want or need. Even if you offer to take another option, such as an extended warranty, they won't accept a substitution. And, of course, in addition to basically everyone lying to you, they'll INSULT YOU, blame you for wasting their time and any sales they think they've lost while working with you (even though they are standing around doing NOTHING when you walk in), and eventually just ghost you when you call them out on any of this. So, if you are in anyway prepared and have done any research, you'll very quickly realize this dealership's sole motivation is to move metal at xx prices. Relationships, loyalty...none of that means anything to this location. The sales reps will lie and stab you in the back, the sales managers aren't any better. None of them care if you've drive hours from San Antonio or Dallas or wherever, spending your time and gas...you won't get that deal they advertised. They don't care if you've done business with them before or not, you won't get that deal they advertised. They don't care that they're basically running afoul of the Lanham Act Section 43(a), they'll risk any repercussions. And they'll give up a sale to you in a minute once they realize you're not going to blindly let them con you into a terrible transaction. So, please, for your own benefit and bank account, look at almost any other Ford dealer in the area...Tomball is not one anyone should do business with. More

As far as the dealership as a whole I wouldn’t just walk I would run and stay far away from this dealership. From the sales department to the service department to the upper management, their customer servi I would run and stay far away from this dealership. From the sales department to the service department to the upper management, their customer service is the lack thereof. If you choose to use this dealership, I would avoid sales representative David Montoya. He refuses to return phone calls refuses to follow up when you buy a new vehicle to make ready. Department is horrible and he could care less that the truck was still dirty with water spots and dust on inside. There’s no reason a BRAND NEW vehicle that I just purchased should already be on its way in for service for a second time in less 2 months and speaking with the service advisors, they don’t communicate with each other. They have no idea what’s going on and I have absolutely no care, understanding or compassion when it comes to their customers!! The service manager, Daryl says all of his service department has care & compassion, but I have yet to see it….. he kept telling me that it was a vehicle that they purchased Ford & Ford built it not them……..well Daryl, you might be correct but TOMBALLFORD is the FORD representative that I chose to go through so therefore it is your responsibility to FORD keep your customers happy. BASED OFF OF THESE REVIEWS, I DON’T THINK THEY DO ANYTHING TO KEEP THEIR CUSTOMERS HAPPY More

It was a great experience dealing with Clinton chandler at Tomball Ford no hassles and a great price at Tomball Ford no hassles and a great price More

I brought my 2019 Ford F-150 5. 0 to Tomball Ford for a confirmed bad starter and a brief cold-start noise. The truck was otherwise running normally. The dealership diagnosed oil 0 to Tomball Ford for a confirmed bad starter and a brief cold-start noise. The truck was otherwise running normally. The dealership diagnosed oil leaking into the cylinders and cylinder wall scoring and recommended a long block replacement, stating this was the only viable solution. Important context: • I have never experienced oil consumption • No smoke on cold starts • No drivability issues • Oil was present when I personally checked • The truck was returned drivable I verbally approved an engine diagnostic/tear-down inspection. I was initially told this would cost approximately $2,500, but after escalating concerns and requesting documentation, the dealership issued a revised invoice for $1,165 labeled as diagnostic fees. I requested supporting data such as leak-down or compression test results, but none were provided. Photos of oil fouling were eventually sent, however no objective measurements accompanied the recommendation for a long block replacement. The starter was not replaced, and I retrieved the vehicle after paying the diagnostic fees. I am now pursuing an independent evaluation. I’m leaving this review not to be inflammatory, but because recommending a full engine replacement without comprehensive supporting data felt premature. Communication was inconsistent, and cost clarity only improved after escalation. Future customers should ask detailed questions, request documentation, and consider a second opinion before approving major repairs. UPDATE 1/17/26: After escalation to service leadership, Tomball Ford issued a refund that covered both the diagnostic charges and my rental expenses. The matter was ultimately resolved once the Service Director became involved. While I appreciate the final resolution, it’s important to note that this outcome required persistent follow-up and escalation. The initial experience involved inconsistent diagnostics, fragmented communication, and a lack of clarity around what work was being performed and why. I’m glad the situation was corrected, but the process should never have required this level of effort from the customer. I hope the dealership takes this as an opportunity to improve internal communication and diagnostic procedures. More

Terrible experience. After confirming pricing with salesman, they change their tune - pricing is not what is noted on website. No transparency on DEALER ADD-ONS. Just no After confirming pricing with salesman, they change their tune - pricing is not what is noted on website. No transparency on DEALER ADD-ONS. Just not trustworthy, nor will sales manager even return call to see if he understands the problems. More

They had my car 20 days for all kinds of fault errors, they said nothing was wrong. Within a week of picking my car up, it shut down on I-10, in the middle lane going 70mph and threw all those codes agai they said nothing was wrong. Within a week of picking my car up, it shut down on I-10, in the middle lane going 70mph and threw all those codes again. I almost got hit before the police could get me over to the side of the road. (I had called 911 and they got there in 15 mins, until then I was a sitting duck) I was 60 miles west of Houston. I was towed to another dealership and within 2 days they had figured out my alternator was out. They told me Tomball Ford should have checked that because it ran the whole car, and when it is starting to fail it would start throwing codes. I blame Tomball Ford for almost getting me killed. I tried called 3 different service advisors, the service manager and the general manager (the girl was rude and kept me on hold for 20 minutes when trying to get the managers and then hung up on me) and I got no results. They also screwed up 2 months ago and did not extend the days on a rental car which is covered by my extended warranty and Enterprise charged me the whole amount and Tomball Ford were supposed to refund me the money, and they have never done that either. Very poor service More

I have to say after visiting many dealerships, Tomball Ford has been the best by far, thanks to Aaron Nguyen in the pre-owned sales dept. From the moment we pulled in, he greeted and listened to our speci Ford has been the best by far, thanks to Aaron Nguyen in the pre-owned sales dept. From the moment we pulled in, he greeted and listened to our specific needs then walked us straight to exactly what we wanted down to the color, engine, accessories, and price! Aaron was very professional, respectful, knowledgeable and has earned our future business. More

This experience started ok but ended very poor. 1. Was told by the sales manager that it didn’t make business sense to sell the truck we wanted at the advertised price. 2. Trade offer was 4-9k 1. Was told by the sales manager that it didn’t make business sense to sell the truck we wanted at the advertised price. 2. Trade offer was 4-9k lower than the online offer 3. Original salesman ghosted us lol 4. This was the most obvious examples of bait and switch I’ve ever experienced More

We went to buy a car at the advertised online price. Once we went in we were told about almost $3000 worth of add ons that drove the price up. Apex GPS $995, windshield protectant $699, dent removal $ 4 Once we went in we were told about almost $3000 worth of add ons that drove the price up. Apex GPS $995, windshield protectant $699, dent removal $ 495, paint and interior protection $499. The first 2 mentioned were already put on the vehicle and not included in the online price and we would be forced to pay for these things we didn’t want. In another review they responded “ We offer value-added options, as most customers find tremendous value in the offerings. If there was an option that was not already attached to the price of the vehicle, they are just that...options.” These most certainly were not options and we walked away. See the attached texts from the dealer. For future customers, this is an illegal practice deemed by the Federal Trade Commission and you should, as we did, report this to the Department of Motor Vehicles. More

I went in for a 10,000 mile service under the impression that it was in my contract and I would not be charged. After the quick service and friendly service, I was told of the charge. Since I thought it w that it was in my contract and I would not be charged. After the quick service and friendly service, I was told of the charge. Since I thought it was not to be charged, I kind of blew up at the poor service person. I ended not paying but looking over my contract when I got home, I am wrong. I am sorry for the service guy and I should apologize. Finance department misled me. Apex I thought was supposed to take care of it. They have a fancy area for waiting, but they also need to have a clean up station like Nissan had when I had one. Thank you anyway for the fast and good servicde. More