Tomball Ford

HORRIBLE! DO NOT GO! DO NOT GO THERE!!! READ FIRST! SAFETY IS NOT THEIR CONCERN! I’ve had many issues with my car since I started taking it to this location. I have a DO NOT GO THERE!!! READ FIRST! SAFETY IS NOT THEIR CONCERN! I’ve had many issues with my car since I started taking it to this location. I have a Ford Escape 2014, I took my car in March 27th because there was a recall on one of the parts, we were told it would take 12 hours and they took (April 2 picked up) 7 days to fix it. We heard all types of excuses including that the technician was sick. Only 1 technician is qualified to work on a small recalled part?? They didn’t want to give us a rental car during the week unless we paid for it since we took it in for a recall, not a warranty issue. My husband and I had a very bad feeling and we even told them that we were worried something happened to the car and they weren’t telling us. April 22 we took it in again because the car was driving weird and the remote start wouldn’t work all the time. At the moment we were still under warranty, they called to say everything was fine, we asked them to inspect the car because we know something is wrong and we don’t want to have issues once the warranty had expired. Less than 2 weeks after getting the car back, the car wouldn’t accelerate so we took it straight to Ford (barely made it there). We were 300 miles over our warranty, in person they said they could probably honor the warranty since we had just brought it in and stated how something was wrong...turns out they will not honor the warranty and we have to pay almost $4k for them to fix a problem that I have a feeling they caused. Looking into it, seems to be an issue with the Ford Escapes (they haven’t recalled the transmission/torque converter as they should of by now for huge safety reasons!), there is a big chance the remote start won’t work at times because of this issue. Makes me think they knew that but since my warranty was almost over they didn’t want to deal with it. I bought that car thinking once my husband and I had a family we wouldn’t have a car note, now I’m 6 months pregnant, without a car, and owing almost $4k on top of the car payments because of lack of safety concern from Ford. Also, I’ve already had to buy a new battery because of one of the parts that was covered under warranty which caused problems to the battery, so then I had to buy a new battery. If anyone knows who I can reach out to to help solve this issue, I would greatly appreciate it. Thank you! More

Avoid Servie department at all costs I have dealt with car dealerships and companies many times before. I have also never left a review online before. The service and customer service was I have dealt with car dealerships and companies many times before. I have also never left a review online before. The service and customer service was so bad that I felt I should take time to tell others to avoid the service department. Would not call me and communicate at all about what was happening with vehicle. Was told by sales advisor it would be done. But without communication by them it was always postponed 2 more days, and 2 more, and 2 more. With no explanation or reasoning why. Had to call/talk to about 10 people, wait 6 days, and go up there myself to actually figure out anything. Many other things I could mention, but overall worst customer service and lying I have ever encountered with ANY business, not just a auto company. I advise to take it to another Ford dealer and avoid this one if you must take it to Ford dealer for recalls. What a shame this expiereince is. More

Great Service! The service crew and were very helpful and super friendly. Hey his was my first time here but will not be the last; they’ve earned my business for man The service crew and were very helpful and super friendly. Hey his was my first time here but will not be the last; they’ve earned my business for many years to come! Thanks More

Stellar service Steve B. And crew were very awesome and helped me into the car of my dreams. And the wait wasn’t long at all considering that I had been to work the Steve B. And crew were very awesome and helped me into the car of my dreams. And the wait wasn’t long at all considering that I had been to work the night before with no sleep! More

Fantastic Everything was sooo easy at Tomball Ford..Dennis the salesman was great..did everything possible to make my new car buying a great experience..recomme Everything was sooo easy at Tomball Ford..Dennis the salesman was great..did everything possible to make my new car buying a great experience..recommend Tomball Ford More

Excellent We had such a great experience at Tomball Ford! Matt went above and beyond expectations & helped us leave out in a new car with a smile on our faces! We had such a great experience at Tomball Ford! Matt went above and beyond expectations & helped us leave out in a new car with a smile on our faces! Will definitely be going back for future purchases as well as sending all of our friends and family! More

So Crooked I'm can't believe this dealership has as many positive reviews that are showing up. I truly question the authenticity of most of them. If you're goi I'm can't believe this dealership has as many positive reviews that are showing up. I truly question the authenticity of most of them. If you're going to shop this dealership, do so with caution. It's worth getting a third party mechanic opinion on any used, even CPO car, from them. More

Awesome I have dealt with 6 different Ford dealers over the years, and this was bar far my best experience. See Gregg H for all your Ford needs, an awesome s I have dealt with 6 different Ford dealers over the years, and this was bar far my best experience. See Gregg H for all your Ford needs, an awesome salesman!!!! More

Tomball Ford, my only dealership my latest car buying experience with Tomball Ford was wonderful as always. This was my third vehicle purchase with them which went as smoothly as the my latest car buying experience with Tomball Ford was wonderful as always. This was my third vehicle purchase with them which went as smoothly as the previous two. I could go on and on. Thanks Tomball Ford! More

Best Tag Team Duo My husband and I were just looking at F150s but with the expertise of Art and Ahmed we ended up purchasing a great vehicle at a great price. We would My husband and I were just looking at F150s but with the expertise of Art and Ahmed we ended up purchasing a great vehicle at a great price. We would recommend Tomball Ford with the tag team duo of Art and Ahmed. More