Tomball Ford

Great experience at Tomball Ford! Started with friendly and timely responses and assistance from Chantel Bartges, who was extremely professional and sensitive to what I was looking for and how I wished to and timely responses and assistance from Chantel Bartges, who was extremely professional and sensitive to what I was looking for and how I wished to procure the vehicle. Sales process through purchase was seamless with management from Michael Milano, who was both meticulous and methodical, covering every detail and providing informative information which aided to my purchase. Cannot say enough about the Tomball Ford team as well as the management staff in Finance (Finance Director) and purchasing director. Also love the new truck :). More

I found a F-150 on the internet that I liked. I did my finance application on the site and within 10 minutes I received a call that i was approved and the truck was available. When I got to the dealership finance application on the site and within 10 minutes I received a call that i was approved and the truck was available. When I got to the dealership the folks were friendly and very helpful. I didn't have my heart set on buying a new truck but after the service I received I went ahead with the purchase. The whole process took a couple hours but I never felt pressured or rushed. The truck only had one key which they replaced with a new uncracked fob as well as giving me another spare. I will be going back here. More

Michael was so good to us! She test drove the car and he was very informative, being attentive enough to know she would soon be making a long trip and let her know not to use the cruise control for the firs was very informative, being attentive enough to know she would soon be making a long trip and let her know not to use the cruise control for the first 500 miles. In addition to taking the time to test drive, teach and listen, he also provided drinks, gum and a snack (for my 9 year old daughter), and even produced a bottle of headache medicine for me. We needed to purchase so she could have some time with the car before the trip, but she really didn't want black. Michael actually called several other dealers to find her a car. He genuinely wanted to help us out! And he did! He located the car at Lone Star Ford. He called ahead to have them double check that they actually had the car on the lot, got us a salesperson, and gave them our information, as well as gave that salesperson's information to us. He truly took fantastic care of us! We really wanted to purchase from him; it was unfortunate that we were on a time constraint that wouldn't allow us to wait for a color she liked. More

The basis for my very good review is simple: Tomball Ford ("TF") (specifically, Thomas and Greg H.) recognized that their dealership had made a mistake, and they worked very hard to rectify it. That is some ("TF") (specifically, Thomas and Greg H.) recognized that their dealership had made a mistake, and they worked very hard to rectify it. That is something truly commendable because true integrity does not shrink away when the poop hits the fan. I went in on the first day fairly uneducated about what my positiion needed to be, but I permitted TF to value my trade and we worked up some numbers on a '13 F-250 diesel. The original salesperson said they could get within $70-$80 of my requested payment, and in all fairness, my requested payment was too low for the truck I was pricing. I just did not want to over extend myself not knowing what some of the other variables would be (i.e. insurance and APR). However, the initial estimate was based on the assumption that APR would be Ford Motor Credit's "special rate" of 5%. The salesperson indicated that management was willing to get even closer to my desired payment if they knew I could meet in the middle somewhere. So, I lined up insurance and financing and agreed that I could come up $50 per month, meaning that we were now $20-$30 away from a deal based on monthly payment. I contact the dealership and my original salesperson is absent. I speak with Johnny W., who remembers me and says something like "oh yeah, I remember that we were close to a deal. It should have been a deal. Come on in and we can take care of you." I told him I would be there in about 20 minutes, and he said to see him. So, I go back to the dealership, and Johnny greets me at the door, introduces me to another sales person, and disappears for the rest of the day. So, the new salesperson is Greg H., who is underpaid no matter what he makes. He of course has my file with my trade info, desired payment (now just $20-$30 off of TF's earlier quote), and the information on the new truck we have been working with the whole time. Greg H. goes back and talks to the manager and comes back with the first number which is approximately $100 higher than the estimate from two days prior and based on the same assumed interest rate. Admittedly, I lost my mind. I had already spent over three hours at the dealership two days before and now the estimate is $100 higher than we left it. Although I knew it was not Greg H.'s fault, he unfortunately was there to hear the rant, and I am still sorry for it. On this truck, TF finally gets back within $20-$30 but it is on a lower-assumed interest rate. So, everything that I was told two days earlier was bologna and amounted to a tremendous waste of breath and time. I was furious and ready to walk. After all, the reason I was there was the great treatment I got from TF's service dep't on my other truck and because of the OUTSTANDING knowledge that Ralph M. had on the super duty. I tell Greg H. that it is unfair for him to take the punishment for the mistakes of his management and ask to speak to the manager. It was surprising at first, but Thomas came out and greeted me, and he candidly stated that he had no idea about the discussions two days before but that he could not reach the previous figures based on the same assumptions. At this point, I had already spent 5 hours at the dealership total and had gotten nowhere. However, Thomas asked how TF could keep my business, and I said he can get a truck from somewhere else and make it work (even if it were a prior year model for which more rebates may apply). I went back to work, and within a couple of hours, Thomas and Greg H. had found something and made it work. I signed the paperwork and bought an extended warranty for a very competitive price. I am sure TF still made money, but I searched exhaustively on ESPs and the deal I got was very competitive. I still have not gotten the truck, but I am confident that when it comes in it is delivered, it will be as advertised and perfect. The moral to the story is if you screw up, man up, own up to it, and try to make it right. Everyone makes mistakes but NOT everyone admits to it or tries to correct the mistake. Because of Thomas's and Greg H.'s tremendous display of integrity, TF has now guaranteed that its service and sales departments will continue to get my business and my referrals. My full thanks goes out to Thomas, Greg H. and Ralph M. for making it work. More

Dishonest place. I negotiated an admittedly great deal on an F-150 at another dealership, which Tomball Ford said they'd honor (original place couldn't get the color I wanted). After 2 hours of paperwork, et an F-150 at another dealership, which Tomball Ford said they'd honor (original place couldn't get the color I wanted). After 2 hours of paperwork, etc., they bring me a work-up finance sheet which showed a monthly payment that didn't jive with the financed amount. They said that since they weren't making money on the deal, they'd only sell me the truck at the agreed-upon price if I also bought an extended service plan and a bunch of other crap, which amounted to $270 per month! Ridiculous. More

We needed a new car as a result of an emergency (my husband injured his back and could no longer drive shift). We went to Tomball Ford without our hopes up because of my less-than-stellar credit score husband injured his back and could no longer drive shift). We went to Tomball Ford without our hopes up because of my less-than-stellar credit score (my identity was stolen a couple of years ago). Well, Brett Guerin in Sales did everything in his power so we could have our new car. He was absolutely great. We were approved for our car because he was determined that we were going to have it. Then Carlos Barreiro in the financing department also did everything he could so we could have the best interest rate (which turned out to be absolutely wonderful for our credit score) and all the extras while staying within our budget. Enid was also great. We love, love, love Tomball Ford. Next car we buy is definitely going to be from Tomball Ford. More

Entire experience was very positive- knowledgeable folks with great response times and assitance. Either keep me in the loop or fixed my car on the spot! with great response times and assitance. Either keep me in the loop or fixed my car on the spot! More

This past weekend I purchased my 3rd vehicle from Tomball Ford. This was the second vehicle I've purchased with Hillary as my salesman, and he deserves recognition for his patience with me, and his professi Ford. This was the second vehicle I've purchased with Hillary as my salesman, and he deserves recognition for his patience with me, and his professionalism. I feel as though I got a great vehicle for a great price. More

Dealership advertised an "Internet" price. I called to confirm. Drove 70 miles one way to buy the vehicle. Salesman, James B. was great. However, sales manager, John, added $3,000 to Internet called to confirm. Drove 70 miles one way to buy the vehicle. Salesman, James B. was great. However, sales manager, John, added $3,000 to Internet price and said interest rate would be 6% even though Ford had 0 per cent to 3.9% interest. When challenged, he said "you don't" understand how Ford works!". My credit score was over 820 and I have purchased cars for 40 years. I think I know how Ford "works" and I sure know how fraud, bait and switch and false advertising works. More

Things went ok until I got the finance department. Upon reviewing my sales agreement the price had gone up over $ 600.00. They were trying to charge me for the alarm they said they install on their trucks reviewing my sales agreement the price had gone up over $ 600.00. They were trying to charge me for the alarm they said they install on their trucks for insurance purposes and "paint protection". One was around $395.00 and the other around $ 495.00. We had negotiated that the alarm was to be included in the price and the finance mgr had just shown me a piece of paper that had the wording on it that alarm was included. Furthermore I asked them if the alarm was in fact installed on the truck. He showed me the computer screen that indicated the alarm was installed, but they had to check. In fact, the alarm HAD NOT been or installed (as the computer indicated) ,,,,or REMOVED!!! Either way 1. It was to be included in the sales price 2. They were trying to charge me for it 3. It wasn't even installed and I had to schedule a time to come back for installation. I won't even go in to the extensive dialogue about trying to sell me the extended warranty!! Just watch the paperwork..... More