Tony Honda

I was recommended to Tony Honda after bad experiences at a different service center, and I had a great first visit. Daniel was very helpful and everything went smoothly. I will definitely choose Tony Honda a different service center, and I had a great first visit. Daniel was very helpful and everything went smoothly. I will definitely choose Tony Honda for my next service appointment! More

I went in with a flat tire, and without waiting a second, Sean was there to help me since our family's normal advisor was not working today. He helped me immediately, and my car was out in half an hour. He e Sean was there to help me since our family's normal advisor was not working today. He helped me immediately, and my car was out in half an hour. He explained how to take care of the problem next time and not to drive if there is anything wrong with my car (since I have no idea about car maintenance and thought I could just drive a couple miles to take my car in myself and not have to wait for a tow truck). He used to be our family's advisor and have always experience exceptional customer service by going to Sean. If you need anything or have any questions, he is the guy to talk to. He doesn't judge or look down on the fact that I have no idea on car maintenance, rather was glad to explain everything I needed to know and made the situation seem not as complicated as I had assumed it to be. More

Went in to get a small paint defect repaired under warranty. Kurtis was very helpful and kept me informed on the progress of the repairs. Very pleased with the quality and speed of the repairs! warranty. Kurtis was very helpful and kept me informed on the progress of the repairs. Very pleased with the quality and speed of the repairs! More

Tracie provided friendly service, answered all of our questions, and was really nice throughout the negotiation process in explaining each step. The whole process from beginning to end was really organiz questions, and was really nice throughout the negotiation process in explaining each step. The whole process from beginning to end was really organized, quick, and efficient. We didn't feel pressured and enjoyed the experience! More

Great customer Service!! Will continue to service my car there at Tony Honda. Fast, easy & didn't wait too long while my car was being serviced. there at Tony Honda. Fast, easy & didn't wait too long while my car was being serviced. More

Our experience with Tracie Komori was great. She was knowledgeable, relatable, and realistic. These qualities are not always associated with car sales personnel. She is indeed a cut above the rest! I wa knowledgeable, relatable, and realistic. These qualities are not always associated with car sales personnel. She is indeed a cut above the rest! I was referred to Tracie by a friend and I am already talking to more friends and `ohana about them seeing Tracie themselves to take care of their new car needs! In addition, Aaron was easy to work with and shared various points of view to help us create the Honda we truly desired. Marco was also an important part of the Tony Honda "dream team". He clearly explained all things finance and gave good wait time while we made the important decisions regarding finance. Overall, the experience was top notch. More

I would like to compliment one of your employees, Mr. Sean Kikuchi, for the excellent service that he provided me last week. He was very prompt in notifying me with estimates and suggestions for other se Sean Kikuchi, for the excellent service that he provided me last week. He was very prompt in notifying me with estimates and suggestions for other services for my car. At my recent service, Sean suggested that I replace my car battery. But because the battery was initially purchased from Sears, he advised me to check if it was still under warranty. I did, and fortunately it was. The unfortunate is that when I went to Sears, I was very disappointed with their service. That is when I decided to return to Honda. Even though the price was almost double, because of their exceptional service, I purchased a new battery and established my new warranty with your company. As a single parent, time and cost is very important to me. Knowing that your service department delivers excellent service and in a timely manner makes up for the cost. In the past I have also dealt with service advisor Marlon Ramirez. I understand that he has transferred to another department. He too has exemplified the qualities of excellent service. I’m sure that he will continue his excellent service with his next endeavor. I am highly pleased with the professional manner of these two gentlemen, Sean and Marlon. Their commitment to great customer service is to be commended and recognized. More

I was referred to Tony Group by a close personal friend. He referred me to SUE EGUCHI, who responded to my needs in the most professional and friendly manner. When I first spoke with her on the phone, she He referred me to SUE EGUCHI, who responded to my needs in the most professional and friendly manner. When I first spoke with her on the phone, she made me feel comfortable...like I was family. I have had bad experiences with car sales and did not want to deal with the usual pressures of a sale. She paired me up with Sales Consultant, TRACIE KOMORI. She was PERFECT!! No pressure, extremely friendly, empathetic, patient, professional and appreciative. In my opinion, a good salesperson is one that you can be honest and comfortable with. Tracie provided me with outstanding service and I will recommend her to all my friends and family! Unfortunately, I had did have a negative experience with the Accessories Specialist, Colleen Kimura. I understand that it is protocol to have her try to sell your products. To be honest, she was not friendly and did NOT smile ONCE during our meeting. I declined any of the accessories because I felt she was merely going through the motions of her job. When I declined to purchase anything, she responded with "Are you sure?". Then just stood up and walked away. As a manager in retail, I have high expectations of "customer service" and I know what is expected. She did not meet my expectations. I may have purchased something had she been more receptive and friendly as Tracie and Sue. Although I DID feel I needed a couple of the accessories, I declined. Curtis Matsumoto handled my financials and he was great. He is very professional, detailed and friendly. Overall, the staff at Tony Honda (Auto Group) was very good. More

Wade is very friendly and knowledgeable. My car was finished as promised. Would definitely recommend Wade to others! Always thankful for the free car wash coupon. finished as promised. Would definitely recommend Wade to others! Always thankful for the free car wash coupon. More

THIS HONDA DEALER AND SALES CONSULTANT WOODY UNDERSTOOD OUR FAMILIES NEEDS AND DESIRES. THEY ACCOMMODATED US IN EVERY WAY! I WOULD DEFINITELY RECOMMEND THIS DEALER. OUR FAMILIES NEEDS AND DESIRES. THEY ACCOMMODATED US IN EVERY WAY! I WOULD DEFINITELY RECOMMEND THIS DEALER. More