Tony Hyundai

First Time Car Buyer As a first time car buyer, the whole process of deciding what car to purchase can seem very overwhelming. And reaching out to family and friends is of As a first time car buyer, the whole process of deciding what car to purchase can seem very overwhelming. And reaching out to family and friends is often a double-edged sword. On one hand, their advice can help direct you to a dealership or car brand that is trustworthy, dependable, and an overall enjoyment. However, their preconceived notions of a quality car and dealership can often prevent you from stepping out of our comfort level, preventing the possibility to explore a venue that could be better equipped to serving your needs. Therefore, it is important that the first contact with the customer, whether over the phone or in person is delightful, friendly, and informative. When Jason first answered the phone, we both had a hard time hearing each other because I decided to call Hyundai Honolulu from my car in a parking garage in the basement level. He was patient and polite as I told him I would follow up with him the following day because of the bad phone connection. He was proactive and time-conscious, reminding me to call him back when he did not hear from me the following afternoon. When we finally met to test drive the Hyundai accent, he was very informative about the features of the car. He even got into the back seat so I could see the foot space behind the driver's seat. Our test drive was great because I worked nearby so he let me drive by my place of work so I could see what it would feel like going to work in my possibly new car. I signed on the test drive day because Jason worked with me to get a price and monthly payment that was fair and advantageous to my financial situation. Patience is very important to me because I am a person who always needs to re-confirm information with others. We went over the paper work twice and he answered all my questions about the car. Ryan, being the financial guru that he is, not only fought hard to get me a reasonable interest rate for my loan but also championed by cause to the bank, successfully securing me an even lower rate than I could have expected. Ryan far exceeded my expectations of what a finance manager is supposed to be. Ryan showed initiative in his ability to not only get me the best rate possible but also showed great patience in going over possible packages to purchase. He was honest and up-front about cost and practicality of the plan which made me feel he was a trustworthy person. My overall experience with Tony Hyundai Honolulu has far exceeding my expectations. You often read newspaper or journal articles with the headlines, "first time car buyers, Beware!" Warning us that the dealership is out to highway rob us. But my own personal experience has dispelled these harshly and rather unfair assumptions of the "car salesman". In the end, I ended up with a great car, a good price, and a wonderful experience. More

Excellent service, repeat customer here This is probably my 4th car service visit at this location. Each time, I experience excellent customer service and quality work done on my car. This v This is probably my 4th car service visit at this location. Each time, I experience excellent customer service and quality work done on my car. This visit was no different. Thanks. More

First class service The level of service at the Tony Hyundai on Beretania is equal or better than the luxury brand service I received on my previous vehicle and at a frac The level of service at the Tony Hyundai on Beretania is equal or better than the luxury brand service I received on my previous vehicle and at a fraction of the cost. Transportation to and from work, fast courteous service, with phone updates when necessary. Very well organized, punctual and customer focused. I continue to be impressed by Hyundai products and service and Lloyd was an excellent representative of the organization and a great person to work with. More

Tony Hyundai Honolulu Always friendly, helpful, upfront and on time! I was checked in as soon as I arrived and the car was promptly serviced. I never have to worry about Always friendly, helpful, upfront and on time! I was checked in as soon as I arrived and the car was promptly serviced. I never have to worry about being taken care of. More

Diamond in the Ruff!! WOW, now that I got your attention, let me start off by saying if you are serious about buying a car without fuss, no playing games just straight busi WOW, now that I got your attention, let me start off by saying if you are serious about buying a car without fuss, no playing games just straight business and do so through a reputable dealership and top notch sales staff unlike any other….read on, YOU WILL NOT BE DISAPPOINTED. Definition of "STUPID": doing the same thing over and over and expecting a different result. As I stood patiently at the pump every 7 days, watching the numbers roll pass $100.00, thinking to myself TODAY its not going to be as expensive, TODAY its going to stop before it gets to $100…to my dismay, I was disappointed-not once, not twice but EVERY TIME. Keep this in mind, we will revisit shortly… My journey for searching for a car started little over month ago with the usual online research: Edmunds, AutoTrader, Cars.com, manufacture site, realcartips.com, word of mouth and list goes on. I was in the market for a Hybrid because my commute is 32.2 miles one way, daily. After 2 weeks into researching for a viable Hybrid, I had it narrowed down to Ford Fusion, Kia Optima and Toyota Prius. I had test driven the top Hybrids, visited the dealerships and spoke with numerous levels of salesman, woman, managers, internet “specialist” etc. Up to this point, Hyundai Hybrid wasn't even on my radar, let alone did I know Hyundai even made a Hybrid. It just so happens on my way to Chevy Dealership to check the “VOLT”, I drove passed Hyundai Dealership and for some reason I stopped by to inquire about if they sold Hybrids. (this is GOD working in mysterious ways) There I was first introduced to the Sonata Hybrid. The salesman (who will remain nameless) was extremely helpful, knew LOT about Hybrids and we went for test drive. Now, pay attention, rather than taking a route more traveled, smooth freshly paved; salesman elected a route less traveled, full of pot holes, loose gravel and plenty of sharp turns-man o’ man, who does that!? He obviously was very confident in this vehicle and after pretty lengthy test drive, we pulled back in and though I had no intention of talking numbers, he was slick, I sat down and ran some numbers around, needless to say, I didn’t leave the lot with the car. Like all good buyers, you evaluate the options, weigh pros-cons, and make the most informed decision. Not surprisingly, I sublimely decided upon Hyundai Hybrid after the test drive, I just didn’t know it at the time. I test-drove the Fusion, Pruis and VOLT. For lack of sanity, another 2 weeks passed by and I decided upon Hyundai. I became the “open book”, sent feeler out into the car market and quickly received loads of quotes from numerous Hyundai Dealerships online, on island, off island and even from overseas. One such quote came back to me via email from Tony Hyundai Honolulu sent by Jason Bignell-Salesman, later corresponding with Jeb Sheppard-Sales Manager. We went back and forth over numbers and after all were said, we both came to an agreement via email. Throughout this entire email relationship, both Jason and Jeb were 100% professionals, straight shooters right off the bat with only one interest in mind, what they could do to earn my business. Needless to say, they did not disappoint, I was treated like a newborn, rolled out the red carpet treatment from cradle-to-grave. NEVER once, did I feel like I was being taken for a ride or mistreated in any way. I can’t say enough about these two true professionals who understand the needs of their customers and so willing to bring the moon for me to meet my request and do so willingly; talk about service with a smile! This was by far to most pleasant car buying experience EVER and for those reasons-I not only will conduct business with them again, but more so for all the reasons I can’t explain, describe, or articulate using my primitive mind; at times some experiences are left untold….because its just that GOOD. Contact me if you need more insight on my experience, this review does no justice and good luck. -Jordan, “very happy new car owner” More

Went in for service...came out with a new vehicle! My son and I took our vehicles in for recommended services on the same day. We were first greeted at the service door like royal customers. Todd was My son and I took our vehicles in for recommended services on the same day. We were first greeted at the service door like royal customers. Todd was my service advisor and Gina was my son's advisor. They were fantastic! Super friendly, knowledgeable & helpful. My son wanted to look at the new 2014 Turbo Veloster (stick) while waiting for our vehicles and went to see if his last salesman was in, Aaron DeMello. I stayed in the waiting area and had their wonderful complimentary coffee. The next thing I know, my son comes back with salesman Ken Smiley (Aaron wasn't available at the time) and wants to know if I could join them in finding out about getting into a new 2014 Veloster. My son's vehicle was a 2013 Veloster automatic in which Aaron DeMello helped him with. We didn't think it would happen...BUT...IT DID! At the price my son was happy with too!! Ken was fantastic with my son along with General Sales Manager Allan Capello and John Travis. We are very happy with this dealership and look forward to coming back....very soon! More

Exceptional service Aloha, I am writing to inform you of the excellent service I received during my recent appointment at the Tony Hyundai-Town service center. The staff Aloha, I am writing to inform you of the excellent service I received during my recent appointment at the Tony Hyundai-Town service center. The staff was available to guide me through the tight driveway entrance, greeted me professionally as I exited my vehicle, escorted me to the service center office and wished me a good day. Paul had my account records on screen and the printed work order was accurate and detailed which included new tires, oil change, squeaky sunroof and rattling noise in the steering column. The shuttle driver, Steve, was prompt and courteous and his driving skills put me at ease during the trip to my destination. The work was completed in advance of my expectations and the Shuttle was once again prompt to pick me up for the return trip to the service center (which is kept spotless in spite of car traffic during wet weather conditions. Paul had good news in that his research showed that a service bulletin addressed the rattling noise and the work had already been completed!!! The sunroof rubber seals had been serviced with lubricant as well. The cashier was very courteous and made me feel like a very important customer which is unusual these days. My car had been washed and dried and looked almost new with the new tires. I am very impressed with the quality of service and will recommend friends and clients to this auto center. Keep up the good work! Sincerely, Brett More

Rapid service I arrived a little early and they were able to take in my car once i got there. The service (oil change) lasted for about an hour, I decided to wait f I arrived a little early and they were able to take in my car once i got there. The service (oil change) lasted for about an hour, I decided to wait for my car. When my car was done, I asked if I could get my car vaccumed and they said yes with no hesitation. Overall I had a great experience. More

Hyundai van service Friendly staff and fast service with follow up calls. Vehicle returned as promised. Convenient location and with helpful shuttle service (friendly d Friendly staff and fast service with follow up calls. Vehicle returned as promised. Convenient location and with helpful shuttle service (friendly driver too!). Would recommend service to family and friends. Also llked that my car was washed. More