
Tony Hyundai
Waipahu, HI
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2,642 Reviews of Tony Hyundai
Henry was very helpful he went over and beyond to help us. He was very friendly and treated us like we were family.We will recommend family and friends to go to hyundai to purchase a vehicle? Thank you fo us. He was very friendly and treated us like we were family.We will recommend family and friends to go to hyundai to purchase a vehicle? Thank you for a wonderful and helpful staff and Hyundai . More
The sales consultant, Cesar Caoili, whom I worked with was excellent. He was informative, responsive to my questions, easy to talk to and made it stress and hassle free for me and my wife to make our fina was excellent. He was informative, responsive to my questions, easy to talk to and made it stress and hassle free for me and my wife to make our final decision to purchase my 2012 Mazda 5. I would work with him again. More
I gave the rating I did because it is precisely a true rating. This is the first time that I am actually having my vehicle worked on by the dealer service dept. Generally my experiences with dealer servic rating. This is the first time that I am actually having my vehicle worked on by the dealer service dept. Generally my experiences with dealer service is, dealers service were not trustworthy. All they could think of was xxxxxx the custormers. I see something going on now that I like, Hyundai service senses that car owners have wised up about dealer service. Now dealers are more customer oriented, they know that earning customer trust is important. As far as cost to repair the vehicle, dealer service dept. should be the best. Why? Because you are the representative of the vehicle you SELL. You should have the expertise to fix the vehicle you sell better than independent auto repair shops. AND that savings should be past on to the vehicle owner. The day you hear vehicle owners say "dealer service is the best place to have my vehicle serviced because it is gonna be done right and the price will be fair", YOU have arrived. You have found the secret to success. So far your service dept. employees are the greatest. The young gal where you pay the bill overcharged me. I did not realize that. When I got home, she call to inform me of the overcharge and that she would take care of it. I told her I appreciated the call and that she was a big asset to your company. Because I don't hear well, I did not get her name, please find out who she is because she needs to know from you that she is really a good (person) employee. More
Aaron Demello was a great help in finding us a car we were looking for he made us feel comfortable and gave us great customer service. I recommend anyone and my family to see him to buy a new car. were looking for he made us feel comfortable and gave us great customer service. I recommend anyone and my family to see him to buy a new car. More
Aaron is a wonderful and patient sales executive. Very friendly and accommodating. Hoping that the same service will follow through in the other departments like auto service, etc. friendly and accommodating. Hoping that the same service will follow through in the other departments like auto service, etc. More
Went here with an appointment and still waited over 2 hours for my car to be serviced. I had a current safety check with papers (but the sticker was stolen), and they insisted that I needed to purchase hours for my car to be serviced. I had a current safety check with papers (but the sticker was stolen), and they insisted that I needed to purchase another one because my car had tint, which I had purchased from Tony Group. They failed my safety and could not verify the problem on my car. So in the end, I had to pay an extra $20 for a safety that I didn't need and wasted in total over 2 hours of my time. I was very disappointed in them for taking advantage of me. I kept asking why I needed this done and that I did not want it, and they said that it was too late because she already performed the inspection and they needed to charge the labor. I really thought Hyundai would live up to their name in service. More
Henry Murillo was the BEST! He was very informative, responsive, and a consummate professional while helping me purchase my first new car. I really appreciated the extra time he took to be very thoroug responsive, and a consummate professional while helping me purchase my first new car. I really appreciated the extra time he took to be very thorough with all the features of the car and he made the entire process an easy decision for us to purchase a Hyundai. My girlfriend and I have been to other dealers in the last few weeks (Toyota, Honda, Nissan, and Acura) but none of the sales people showed us the customer service that Henry, Jack, and Miles have shown; which made it easy for us to decide to go with Tony Hyundai. Miles was very helpful with showing us the car and then introducing us to Henry. Jack was also a pleasure to work with as he explained all the finances to us so well that we left having no questions unanswered. Overall a great experience from top to bottom and would highly be recommending people to work with Miles, Jack, and Henry to purchase their new car. More
Always excellent support by the staff at this location. The only negative comment is the "disposal fee" for the oil/shop. I think this should simply be added to your standard rate. I really hate when t The only negative comment is the "disposal fee" for the oil/shop. I think this should simply be added to your standard rate. I really hate when their are surprises like this. A good example is going to a Hotel with a rate of $150.00 and then finding out you have a Resort Fee of another $25.00 which you have no choice in. Just add the fee to your standard fee which is already reasonable. More
The best experience I ever had with auto dealer. Aaron DeMello was amazing, friendly and welcoming. He made sure everything were okay and all my questions were answered. He made the whole thing easy and s DeMello was amazing, friendly and welcoming. He made sure everything were okay and all my questions were answered. He made the whole thing easy and smooth experience for me and my family. I had so much fun getting my new car. I was very happy with his attitude towards us and of course, the car (2013 Hyundai Veloster IronSilver) I bought. I would definitely recommend Tony Hyundai to everyone and see Aaron DeMello for consultant. This place is perfect to do my car maintenance. The employees are very friendly. More
I brought in my Sonata for the recall on a brake light switch. Although the service was friendly and courteous, I did have to wait about an hour and half over the promised completion time. switch. Although the service was friendly and courteous, I did have to wait about an hour and half over the promised completion time. More