
Tony Nissan
Waipahu, HI
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1,747 Reviews of Tony Nissan
Great Customer Service Went in to purchase a used vehicle. Louie was very helpful and easy to work with. He is friendly, professional and made sure I was taken care of. J Went in to purchase a used vehicle. Louie was very helpful and easy to work with. He is friendly, professional and made sure I was taken care of. James also worked with me on financing. This was the best experience I've had at a dealership. More
Three hour "Express oil service" Brought in my 2015 Murano for its first 6 months oil change. Dropped off at 7AM and told it would take an hour. Decided to wait, but walked off lot Brought in my 2015 Murano for its first 6 months oil change. Dropped off at 7AM and told it would take an hour. Decided to wait, but walked off lot for breakfast. Jenna did not give me a contact number or business card. Returned about 8;15AM and waited in lobby area. I saw Jenna but she did not acknowledge us. Sat at her work station eating without updating us on my car. About 9:15 started to worry and walked up to Jenna. She immediately told me the car would be ready in a "few minutes", so I returned to the lobby. After fifteen minutes still no word, and Jenna did not approach me to give an update. Finally after another 30 minutes, 9:45AM I went to another worker, I asked for a service supervisor and she offered to help me. I apologize for not getting her name. This female went to Jenna and after several minutes she returned and said there was a mix up and our car was not even being serviced yet. Finally at about 10:15AM three hours later, we got our car back. Jenna gave us the paperwork and keys and said "sorry about that". She did not appear sincere about it and hurried us off. I am upset that I was not kept updated and it seems Jenna did not take the effort to resolve my dilemma as I was just kept waiting in the lobby. Very poor customer service. More
Great service I would like to thank Kameron from Waipahu Nissan for a wonderful experience purchasing our new car. He was extremely helpful and kept us informed on I would like to thank Kameron from Waipahu Nissan for a wonderful experience purchasing our new car. He was extremely helpful and kept us informed on what needed to be done . We live on the Big Island. Karmeron made our purchase not so painful , considering we are a different Island. We recommended Tony Nissan to all our friends and Ohana .And the price was right . Mahalo More
Amazing service Cal was very helpful from beginning to end. He in an absolute professional! He made the whole experience enjoyable. He even took care of the little de Cal was very helpful from beginning to end. He in an absolute professional! He made the whole experience enjoyable. He even took care of the little details like making sure we had coffee or water and snacks to munch on while we waited. And he always made sure to give us updates about what was going on. I would highly recommend him to my family and friends! More
BEST auto buying experience ever! Cal was wonderful! I had told him that I had a bad experience purchasing an auto & hated auto salesmen! He went the extra mile to assure us a good e Cal was wonderful! I had told him that I had a bad experience purchasing an auto & hated auto salesmen! He went the extra mile to assure us a good experience! He listened to what we we're looking for & showed us several options. He never pushed or pressured us, but very considerate & answering all our questions! We are are very pleased with Tony Group's service & love our new Nissan! Thank you Cal for being so awesome & offering a pleasant experience in buying a new auto! We HIGHLY recommend Tony Group & give Cal the highest praise! If you need a new auto, ask for Cal! More
Not happy with OEM batteries but very satisfied with service 2010 Nissan Pathfinder. Now my 3rd battery after just 5 years. However, Jordan Chambliss took very good care of me. I have an extended warranty for 2010 Nissan Pathfinder. Now my 3rd battery after just 5 years. However, Jordan Chambliss took very good care of me. I have an extended warranty for 7 years 100k miles, but didn't even have to use it because Jordan took care of everything. The battery that was replaced was 25 months old, so my battery warranty was prorated to 75% coverage. Jordan did comp a rental car to me while they worked on the Pathfinder, which again would have been covered by my extended warranty but wasn't needed. Jordan really went out of his way and compensated for the Nissan batteries that just don't seem to last. More
Amazing Customer Service ?Our first time there, Allen Diethrich was the sales person who helped us. He was so patient with us, listened to everything we had to say from the wa ?Our first time there, Allen Diethrich was the sales person who helped us. He was so patient with us, listened to everything we had to say from the wants to the don't care fors, he let us drive the car where ever we wanted to ensure we were satisfied with the performance of the vehicle (other dealerships had a set route for us to drive) and not once did I feel pressured in to making any decision. Unfortunately we didn't have the car that we were going to use as a trade in, (it was being worked on) so we had to leave and came back once we had the trade in. The second time at the dealership, he was pulled away to work with another client by the time he got there so he couldn't finish the sale with us (which is what I REALLY was hoping for). However, he passed us on to Louie Boria who I have to say knows his stuff! He knew what was going on with our situation and understood that we wanted patience with our sales person. He took us on another test drive where again we were able to drive where we wanted to and gave us the full run down of the vehicle. He knew we had a baby on the way and was a little concious on final price so he never tried to sell us on the more expensive models. He stuck with the basic one that had everything we wanted without all the extra gadgets and cosmetics. This made me super comfortable knowing that he really did care about what we wanted as customers rather than how much money he could get out of us. The dealership is overall a very friendly place where I felt comfortable. I would definitely send family and friends to see Allen or Louie. More
Cal is awesome! I knew exactly what I wanted and Cal was able to fulfill my desires. I'm very pleased with his and the Tony Group's service. I would definitely reco I knew exactly what I wanted and Cal was able to fulfill my desires. I'm very pleased with his and the Tony Group's service. I would definitely recommend Cal's expertise! Thank you again Cal Santos!!! More
New Commercial Van Purchase Peter Hirsch was professional and very sensitive to time when working with him. I am the owner of Tin Hut BBQ and you've heard the saying "time is mo Peter Hirsch was professional and very sensitive to time when working with him. I am the owner of Tin Hut BBQ and you've heard the saying "time is money". After having some short discussions with Peter he was able to find the right van for my business. More importantly in order to expedite the purchasing process he was able to prepare in advance and summarize all documents for me to make the purchase smooth and quick. I since have bought another van for our Catering Division and am equally pleased with his dedication and service. He is top notch and is a refreshing display of Great Customer Service, something lacking in most dealerships on this Island. I highly recommend Peter for all your Commercial Needs. He is truly a professional. Frank Diaz Owner/CEO Tin Hut BBQ, LLC More
Getting a great car! Sonia Diaz-Ruiz is the Sales associate you want to ask for when looking into getting a car. She has had many years experience and talks to you like a Sonia Diaz-Ruiz is the Sales associate you want to ask for when looking into getting a car. She has had many years experience and talks to you like a real person. Very friendly and loves to talk story while being effective at her high quality work. I throughly enjoyed having her help my room mate find a car because it was a simple and no stress experience! Over great company! More