Tony Nissan

Unprofessional Sales Management Although Mr Will Rodriguez handled the negotiations very well my experience today became unpleasant upon meeting Mr. Jeb Sheppard. Mr. Sheppard your Although Mr Will Rodriguez handled the negotiations very well my experience today became unpleasant upon meeting Mr. Jeb Sheppard. Mr. Sheppard your smug demeanor was unprofessional. Your explanation of why I would not be able to take the car home was self centered. You explained as if it was you that was unable or unwilling to allow me to take the vehicle home. Despite having an approval letter from a local bank that your dealership deals with DAILY you stated that YOU simply couldn't let me take the car. You looked at me and asked what would I do if I were you. Sir, have you never dealt with customers before in your long career as a SALES MANAGER. The correct answer should have been: You were not in a position of authority to allow a vehicle that has not been paid for or signed under contract to be delivered or released to the customer. Not simply that the six thousand dollars wasn't worth your job. Mr. Shepard, I will be in contact with your supervisor and if that does not satisfy my expectations of solution I will be in contact with someone that will take customer service seriously. I simply will not tolerate a mere sales manager to act as if he is better than me and state that he does not take my word over the security of his job. This deal was finished. The sales was made, Jeb Sheppard lost the deal for Tony Nissan today. Mr. Sheppard you should be ashamed for allowing your ego to make me, the customer, feel belittled. More

UNPROFESSIONAL & GREEDY SALESMAN Yesterday 7/21/15 My wife came to Tony Group 'cause she accompanied her Mom to purchase a brand new car from Tony Hyundai two years ago and had a wond Yesterday 7/21/15 My wife came to Tony Group 'cause she accompanied her Mom to purchase a brand new car from Tony Hyundai two years ago and had a wonderful experience. She thought we would have the same experience at Tony Nissan. We were looking for a Brand New 2015 Nissan Rogue... something good on Gas mileage, or a decent used car. After 30 minutes of looking, we waved our hands to summon a salesman from the tent they were all sitting under... we found a Rogue that my wife wanted to test drive. I stayed behind in the lot to continue to look in case my wife didn't like the car she was driving... The FIRST salesman (I didn't get his name) was with me in the lot as I waited for my wife to come back with "Louie"... and he directed me towards a 2013 "DODGE AVENGER" that had a price tag of "$13,687" or so... when my wife got back I led waved at her to come take a look... she sat in it and loved it. We had $11,000.00 in cash and had made an $11,000 CASH OFFER... But, Louie kept insisting for us to "FINANCE"... we expressed that we had a Chapter 13 Bankruptcy, and didn't want to incur any debt, but he kept insisting on us "FINANCING"... giving us options and saying "I would only need $2,000.00 down and we can finance"... when we didn't budge and said $11,000 cash... Louie said "OK... If you have the $11,000 cash... when can you come up with the balance of the $13,000 and some change"... we proceeded to say "No thank you" we'll keep looking. So, we drove around the lot, and went to look at Hyundai and pulled over to the side of the road and said a quick prayer... and we went back to Tony Nissan. My wife didn't want to deal with Louie so she sat in the truck.... I went in and offered $13,500 OFF THE LOT FINAL OFFER... w/contingency of $11,000 cash and the $2,500 balance paid in 30 days... Louie said, and I quote "OK Ana... it's a done deal, please sign at the bottom and I will be right back with YOUR KEYS"... and Louie comes back with a "Oh Ana... we have to FINANCE THE $4,000 PLUS"... I was so angry/upset... I told him "Are you that DESPERATE???".... I deal with a 3,000 plus Union membership for a large International Union and work with hundreds of millions of dollars in contracts on a daily basis. My work entails NEGOTIATIONS on a daily basis, grievances, etc...and even have 10 years of Life Insurance Sales to add to that... and I've NEVER EVER experienced such GREED & UNPROFESSIONALISM in my entire life. I could of simply went to Mercedes Benz Honolulu where my best friend was willing to help me get my wife a car... But, we did not want to get into debt!!!!! We wanted something that we could purchase off the lot FREE & CLEAR! I wanted to get my wife a nice, safe car with good gas mileage that had very low mileage that was safe to transport our ONLY GRANDDAUGHTER. We left Tony Nissan sad, angry and our TRUST in Car Salesman went out the window. We have bought 7 cars in our short life and have NEVER felt so violated, EVER!!!!! I wanted that "2013 DODGE AVENGER" so badly for my wife and granddaughter. But, it wasn't meant to be. I will make sure I get out to my 3,000 plus Union Members... to NEVER PATRONIZE TONY NISSAN/TONY GROUP... and will forward to our International Union to publish in our Monthly Magazine/Newsletter about my HORRENDOUS EXPERIENCE with "Louie" and Tony Nissan/Tony Group!!!!! More

Three hour "Express oil service" Brought in my 2015 Murano for its first 6 months oil change. Dropped off at 7AM and told it would take an hour. Decided to wait, but walked off lot Brought in my 2015 Murano for its first 6 months oil change. Dropped off at 7AM and told it would take an hour. Decided to wait, but walked off lot for breakfast. Jenna did not give me a contact number or business card. Returned about 8;15AM and waited in lobby area. I saw Jenna but she did not acknowledge us. Sat at her work station eating without updating us on my car. About 9:15 started to worry and walked up to Jenna. She immediately told me the car would be ready in a "few minutes", so I returned to the lobby. After fifteen minutes still no word, and Jenna did not approach me to give an update. Finally after another 30 minutes, 9:45AM I went to another worker, I asked for a service supervisor and she offered to help me. I apologize for not getting her name. This female went to Jenna and after several minutes she returned and said there was a mix up and our car was not even being serviced yet. Finally at about 10:15AM three hours later, we got our car back. Jenna gave us the paperwork and keys and said "sorry about that". She did not appear sincere about it and hurried us off. I am upset that I was not kept updated and it seems Jenna did not take the effort to resolve my dilemma as I was just kept waiting in the lobby. Very poor customer service. More