Tony Nissan

Matt took really great care of me, as all the service staff always do! My 2021 Rogue was approaching 4 years of age and the original battery finally decided to go. He took his time in going over my optio staff always do! My 2021 Rogue was approaching 4 years of age and the original battery finally decided to go. He took his time in going over my options and made the best recommendation which I ended up going with. Mahalo, Matt! \m/ More

Highly efficient, highly-qualified staff. Clean waiting area with complimentary coffee and tea. On time service completion. Clean waiting area with complimentary coffee and tea. On time service completion. More

Service advisor, Tommy Factora, is one of the best advisor I have come across. He is very knowledgeable and professional. He always thinks about the importance of his customers. He would always prov advisor I have come across. He is very knowledgeable and professional. He always thinks about the importance of his customers. He would always provide an estimate and time of completion for every time I bring in our vehicles for service. More

Very accommodating, professional, Ryan is excellent and we have dealt with him for a while. we have dealt with him for a while. More

Had a great experience at Tony Nissan. Ethan Karr was very professional, caring and considerate. He explained everything and answered all my questions. Wait time for my vehicle was okay. Ethan Karr was very professional, caring and considerate. He explained everything and answered all my questions. Wait time for my vehicle was okay. I will definitely request Ethan for future appointments. More

Very responsive to customer needs and caring to accommodate. Sales team knowledgeable and create a welcoming environment. accommodate. Sales team knowledgeable and create a welcoming environment. More

Seem to be price gouging lately. Good in take service but charges are very high. Good in take service but charges are very high. More

Service was on point from me being picked up from Kailua all the way to the dealership! Tommy was awesome! all the way to the dealership! Tommy was awesome! More

Im very disappointed with your service department I was there for a kind piece service and within three weeks or four weeks after the service my battery went completely dead. Need to have AAA insurance to there for a kind piece service and within three weeks or four weeks after the service my battery went completely dead. Need to have AAA insurance to come in and replace the battery I was stalled at Ewa beach. Through the warranty of the vehicle I thought that when you service a vehicle that means check the battery as well so as far as I’m concerned, I am very disappointed. It cost me over $200 just to get the vehicle again. More

My previous experiences for service and new car purchase had been excellent. However on 19 Aug 2025 customer service was very poor due . Oil change service took 2HR 17 min. Previous oil changes & tire rotat had been excellent. However on 19 Aug 2025 customer service was very poor due . Oil change service took 2HR 17 min. Previous oil changes & tire rotations took anywhere from 42 min to 1HR 14 min. When I inquired about status with a service advisor (it wasn’t Ryan), the advisor went to check but never gave me feedback. Later I found him eating at his workstation. I did not get an explanation of why it was taking so long. Also, multi-point inspection had an “orange” & a “red” markers. No one brought it to my attention. My “eye” check of the service advisor work area was negative, unprofessional due to eating, mingling/standing around. It was not this way on my previous visits. I value your service and look forward to continued service from Tony Nissan. Herb Nakamura More